Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
Admissions & Transition Svcs.
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
73.2%
74.5%
71.2%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
55.6%
58.4%
55.8%
'N' (denominator)
All
513
490
871
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
89.5%
88.8%
91.2%
'N' (denominator)
All
285
286
486
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
Admissions & Transition Svcs. - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
66.3%
79.8%
70.7%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
70.7%
69.6%
80.0%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
85.7%
80.0%
50.0%
'N' (denominator)
Eastern European
7
5
16
Rate
Filipino
100.0%
72.7%
75.0%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
75.2%
70.4%
71.8%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
71.4%
83.3%
69.2%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
81.1%
70.4%
87.5%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
100.0%
60.0%
62.5%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
87.5%
62.5%
68.0%
'N' (denominator)
Other Non-White
16
8
25
Rate
Pacific Islander
88.9%
85.7%
76.9%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
72.5%
75.9%
75.9%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
65.5%
53.7%
60.5%
'N' (denominator)
Asian American / Asian
55
67
157
Rate
Black / African American
60.4%
60.4%
66.2%
'N' (denominator)
Black / African American
53
48
68
Rate
Eastern European
66.7%
50.0%
50.0%
'N' (denominator)
Eastern European
6
4
8
Rate
Filipino
71.4%
62.5%
44.4%
'N' (denominator)
Filipino
7
8
18
Rate
Latino/a/x, Hispanic
49.4%
63.2%
48.7%
'N' (denominator)
Latino/a/x, Hispanic
85
76
117
Rate
Middle Eastern
53.3%
55.0%
57.8%
'N' (denominator)
Middle Eastern
15
20
45
Rate
Multi-Racial
46.7%
52.6%
45.7%
'N' (denominator)
Multi-Racial
30
19
35
Rate
Native American / Alaskan Native
57.1%
100.0%
60.0%
'N' (denominator)
Native American / Alaskan Native
7
3
5
Rate
Other Non-White
57.1%
100.0%
64.7%
'N' (denominator)
Other Non-White
14
5
17
Rate
Pacific Islander
62.5%
66.7%
50.0%
'N' (denominator)
Pacific Islander
8
12
10
Rate
White
52.8%
57.3%
57.3%
'N' (denominator)
White
214
211
211
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
80.6%
91.7%
96.8%
'N' (denominator)
Asian American / Asian
36
36
95
Rate
Black / African American
96.9%
86.2%
95.6%
'N' (denominator)
Black / African American
32
29
45
Rate
Eastern European
100.0%
100.0%
100.0%
'N' (denominator)
Eastern European
4
2
4
Rate
Filipino
80.0%
100.0%
75.0%
'N' (denominator)
Filipino
5
5
8
Rate
Latino/a/x, Hispanic
90.5%
77.1%
87.7%
'N' (denominator)
Latino/a/x, Hispanic
42
48
57
Rate
Middle Eastern
62.5%
100.0%
65.4%
'N' (denominator)
Middle Eastern
8
11
26
Rate
Multi-Racial
71.4%
70.0%
100.0%
'N' (denominator)
Multi-Racial
14
10
16
Rate
Native American / Alaskan Native
100.0%
33.3%
100.0%
'N' (denominator)
Native American / Alaskan Native
4
3
3
Rate
Other Non-White
87.5%
100.0%
81.8%
'N' (denominator)
Other Non-White
8
5
11
Rate
Pacific Islander
100.0%
87.5%
80.0%
'N' (denominator)
Pacific Islander
5
8
5
Rate
White
94.7%
94.2%
94.2%
'N' (denominator)
White
113
121
121
Admissions & Transition Svcs. - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
76.7%
73.5%
66.2%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
71.0%
69.1%
67.1%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
75.8%
69.3%
75.7%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
90.0%
79.2%
84.4%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
55.1%
57.4%
59.7%
'N' (denominator)
First semester at ARC
69
61
149
Rate
Second semester at ARC
41.9%
50.0%
48.5%
'N' (denominator)
Second semester at ARC
93
94
239
Rate
3 or 4 semesters at ARC
58.3%
57.9%
56.5%
'N' (denominator)
3 or 4 semesters at ARC
175
133
271
Rate
5 or more semesters at ARC
55.6%
42.1%
37.0%
'N' (denominator)
5 or more semesters at ARC
9
19
27
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
84.2%
94.3%
92.1%
'N' (denominator)
First semester at ARC
38
35
89
Rate
Second semester at ARC
92.3%
89.4%
87.9%
'N' (denominator)
Second semester at ARC
39
47
116
Rate
3 or 4 semesters at ARC
85.3%
85.7%
90.8%
'N' (denominator)
3 or 4 semesters at ARC
102
77
153
Rate
5 or more semesters at ARC
80.0%
87.5%
90.0%
'N' (denominator)
5 or more semesters at ARC
5
8
10
Admissions & Transition Svcs. - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
73.8%
74.4%
72.1%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
70.4%
75.0%
68.6%
'N' (denominator)
Natomas Center
27
16
35
Rate
About the same at each
64.0%
90.5%
71.7%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
56.2%
59.0%
55.2%
'N' (denominator)
ARC Main Campus
463
441
766
Rate
Natomas Center
52.6%
50.0%
54.2%
'N' (denominator)
Natomas Center
19
12
24
Rate
About the same at each
56.3%
52.6%
67.4%
'N' (denominator)
About the same at each
16
19
43
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
88.8%
89.2%
91.0%
'N' (denominator)
ARC Main Campus
260
260
423
Rate
Natomas Center
100.0%
83.3%
92.3%
'N' (denominator)
Natomas Center
10
6
13
Rate
About the same at each
100.0%
90.0%
93.1%
'N' (denominator)
About the same at each
9
10
29
Admissions & Transition Svcs. - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
72.6%
75.1%
71.8%
'N' (denominator)
Female
460
434
737
Rate
Male
74.2%
72.4%
70.5%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
90.0%
79.2%
84.4%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
71.1%
73.3%
64.6%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
53.3%
57.7%
56.3%
'N' (denominator)
Female
334
326
529
Rate
Male
59.4%
64.2%
56.2%
'N' (denominator)
Male
138
123
251
Rate
Non-binary/third gender
55.6%
42.1%
37.0%
'N' (denominator)
Non-binary/third gender
9
19
27
Rate
Prefer not to say
62.5%
50.0%
57.8%
'N' (denominator)
Prefer not to say
32
22
64
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
93.3%
91.0%
91.9%
'N' (denominator)
Female
178
188
298
Rate
Male
84.1%
84.8%
90.1%
'N' (denominator)
Male
82
79
141
Rate
Non-binary/third gender
80.0%
87.5%
90.0%
'N' (denominator)
Non-binary/third gender
5
8
10
Rate
Prefer not to say
80.0%
81.8%
89.2%
'N' (denominator)
Prefer not to say
20
11
37
Admissions & Transition Svcs. - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
71.4%
53.3%
66.7%
'N' (denominator)
under 18
14
15
48
Rate
18-20
66.1%
63.3%
63.7%
'N' (denominator)
18-20
121
128
306
Rate
21-24
69.4%
71.2%
68.4%
'N' (denominator)
21-24
121
104
206
Rate
25-29
81.4%
82.9%
78.5%
'N' (denominator)
25-29
97
70
121
Rate
30-39
67.3%
82.1%
76.1%
'N' (denominator)
30-39
171
145
205
Rate
40-49
80.2%
82.8%
73.6%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
89.0%
69.8%
79.9%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
60.0%
62.5%
37.5%
'N' (denominator)
under 18
10
8
32
Rate
18-20
37.5%
44.4%
46.2%
'N' (denominator)
18-20
80
81
195
Rate
21-24
57.1%
59.5%
58.9%
'N' (denominator)
21-24
84
74
141
Rate
25-29
68.4%
55.2%
56.8%
'N' (denominator)
25-29
79
58
95
Rate
30-39
60.0%
66.4%
57.7%
'N' (denominator)
30-39
115
119
156
Rate
40-49
52.3%
72.2%
54.7%
'N' (denominator)
40-49
65
72
117
Rate
50 or older
52.3%
46.7%
70.3%
'N' (denominator)
50 or older
65
60
111
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
100.0%
100.0%
83.3%
'N' (denominator)
under 18
6
5
12
Rate
18-20
96.7%
83.3%
84.4%
'N' (denominator)
18-20
30
36
90
Rate
21-24
85.4%
84.1%
91.6%
'N' (denominator)
21-24
48
44
83
Rate
25-29
88.9%
93.8%
94.4%
'N' (denominator)
25-29
54
32
54
Rate
30-39
89.9%
91.1%
93.3%
'N' (denominator)
30-39
69
79
90
Rate
40-49
88.2%
86.5%
95.3%
'N' (denominator)
40-49
34
52
64
Rate
50 or older
88.2%
92.9%
92.3%
'N' (denominator)
50 or older
34
28
78
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