Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
Counseling, Academic
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
94.6%
96.7%
93.8%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
79.8%
78.5%
74.4%
'N' (denominator)
All
663
636
1148
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
86.6%
88.0%
85.8%
'N' (denominator)
All
529
499
854
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
Counseling, Academic - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
91.6%
97.6%
93.2%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
97.3%
98.6%
97.6%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
85.7%
100.0%
87.5%
'N' (denominator)
Eastern European
7
5
16
Rate
Filipino
100.0%
100.0%
100.0%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
96.5%
95.4%
93.9%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
95.2%
95.8%
89.2%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
91.9%
96.3%
97.5%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
100.0%
80.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
100.0%
100.0%
80.0%
'N' (denominator)
Other Non-White
16
8
25
Rate
Pacific Islander
100.0%
100.0%
92.3%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
94.6%
97.1%
97.1%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
77.6%
86.6%
74.9%
'N' (denominator)
Asian American / Asian
76
82
207
Rate
Black / African American
83.6%
82.4%
78.3%
'N' (denominator)
Black / African American
73
68
83
Rate
Eastern European
83.3%
60.0%
64.3%
'N' (denominator)
Eastern European
6
5
14
Rate
Filipino
100.0%
45.5%
62.5%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
79.8%
80.6%
79.1%
'N' (denominator)
Latino/a/x, Hispanic
109
103
153
Rate
Middle Eastern
85.0%
87.0%
82.8%
'N' (denominator)
Middle Eastern
20
23
58
Rate
Multi-Racial
67.6%
84.6%
74.4%
'N' (denominator)
Multi-Racial
34
26
39
Rate
Native American / Alaskan Native
100.0%
75.0%
87.5%
'N' (denominator)
Native American / Alaskan Native
7
4
8
Rate
Other Non-White
93.8%
87.5%
80.0%
'N' (denominator)
Other Non-White
16
8
20
Rate
Pacific Islander
100.0%
85.7%
58.3%
'N' (denominator)
Pacific Islander
9
14
12
Rate
White
78.5%
75.2%
75.2%
'N' (denominator)
White
279
270
270
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
88.1%
87.3%
89.0%
'N' (denominator)
Asian American / Asian
59
71
155
Rate
Black / African American
90.2%
89.3%
92.3%
'N' (denominator)
Black / African American
61
56
65
Rate
Eastern European
80.0%
66.7%
100.0%
'N' (denominator)
Eastern European
5
3
9
Rate
Filipino
85.7%
100.0%
66.7%
'N' (denominator)
Filipino
7
5
15
Rate
Latino/a/x, Hispanic
85.1%
92.8%
87.6%
'N' (denominator)
Latino/a/x, Hispanic
87
83
121
Rate
Middle Eastern
88.2%
95.0%
77.1%
'N' (denominator)
Middle Eastern
17
20
48
Rate
Multi-Racial
73.9%
81.8%
89.7%
'N' (denominator)
Multi-Racial
23
22
29
Rate
Native American / Alaskan Native
85.7%
66.7%
71.4%
'N' (denominator)
Native American / Alaskan Native
7
3
7
Rate
Other Non-White
86.7%
85.7%
81.3%
'N' (denominator)
Other Non-White
15
7
16
Rate
Pacific Islander
88.9%
83.3%
85.7%
'N' (denominator)
Pacific Islander
9
12
7
Rate
White
88.1%
86.7%
86.7%
'N' (denominator)
White
219
203
203
Counseling, Academic - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
88.9%
95.2%
88.9%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
91.6%
94.9%
93.5%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
96.1%
96.4%
96.1%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
80.0%
100.0%
96.9%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
63.7%
60.8%
59.0%
'N' (denominator)
First semester at ARC
80
79
200
Rate
Second semester at ARC
70.0%
72.1%
71.2%
'N' (denominator)
Second semester at ARC
120
129
333
Rate
3 or 4 semesters at ARC
80.2%
80.0%
78.5%
'N' (denominator)
3 or 4 semesters at ARC
222
185
344
Rate
5 or more semesters at ARC
75.0%
91.7%
67.7%
'N' (denominator)
5 or more semesters at ARC
8
24
31
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
92.2%
87.5%
82.2%
'N' (denominator)
First semester at ARC
51
48
118
Rate
Second semester at ARC
85.7%
93.5%
86.1%
'N' (denominator)
Second semester at ARC
84
93
237
Rate
3 or 4 semesters at ARC
86.0%
84.5%
84.4%
'N' (denominator)
3 or 4 semesters at ARC
178
148
270
Rate
5 or more semesters at ARC
66.7%
77.3%
71.4%
'N' (denominator)
5 or more semesters at ARC
6
22
21
Counseling, Academic - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
95.1%
97.0%
95.1%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
96.3%
100.0%
82.9%
'N' (denominator)
Natomas Center
27
16
35
Rate
About the same at each
88.0%
95.2%
86.7%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
80.7%
80.2%
75.7%
'N' (denominator)
ARC Main Campus
596
575
1011
Rate
Natomas Center
76.9%
56.3%
65.5%
'N' (denominator)
Natomas Center
26
16
29
Rate
About the same at each
72.7%
70.0%
78.8%
'N' (denominator)
About the same at each
22
20
52
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
86.9%
87.4%
86.7%
'N' (denominator)
ARC Main Campus
481
461
765
Rate
Natomas Center
95.0%
100.0%
73.7%
'N' (denominator)
Natomas Center
20
9
19
Rate
About the same at each
81.3%
85.7%
80.5%
'N' (denominator)
About the same at each
16
14
41
Counseling, Academic - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
95.7%
96.8%
95.0%
'N' (denominator)
Female
460
434
737
Rate
Male
94.1%
96.5%
92.7%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
80.0%
100.0%
96.9%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
88.9%
93.3%
87.9%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
80.7%
79.5%
76.6%
'N' (denominator)
Female
440
420
700
Rate
Male
78.9%
76.2%
72.1%
'N' (denominator)
Male
175
164
330
Rate
Non-binary/third gender
75.0%
91.7%
67.7%
'N' (denominator)
Non-binary/third gender
8
24
31
Rate
Prefer not to say
75.0%
64.3%
67.8%
'N' (denominator)
Prefer not to say
40
28
87
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
88.5%
89.2%
86.4%
'N' (denominator)
Female
355
334
536
Rate
Male
85.5%
88.8%
88.7%
'N' (denominator)
Male
138
125
238
Rate
Non-binary/third gender
66.7%
77.3%
71.4%
'N' (denominator)
Non-binary/third gender
6
22
21
Rate
Prefer not to say
73.3%
72.2%
74.6%
'N' (denominator)
Prefer not to say
30
18
59
Counseling, Academic - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
92.9%
93.3%
79.2%
'N' (denominator)
under 18
14
15
48
Rate
18-20
94.2%
96.9%
93.1%
'N' (denominator)
18-20
121
128
306
Rate
21-24
94.2%
95.2%
95.1%
'N' (denominator)
21-24
121
104
206
Rate
25-29
95.9%
98.6%
96.7%
'N' (denominator)
25-29
97
70
121
Rate
30-39
93.6%
97.2%
95.1%
'N' (denominator)
30-39
171
145
205
Rate
40-49
98.8%
98.9%
96.2%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
95.9%
96.5%
94.2%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
53.8%
35.7%
52.6%
'N' (denominator)
under 18
13
14
38
Rate
18-20
77.2%
77.4%
74.7%
'N' (denominator)
18-20
114
124
285
Rate
21-24
89.5%
86.9%
76.5%
'N' (denominator)
21-24
114
99
196
Rate
25-29
82.8%
81.2%
83.8%
'N' (denominator)
25-29
93
69
117
Rate
30-39
80.6%
86.5%
77.4%
'N' (denominator)
30-39
160
141
195
Rate
40-49
78.8%
82.6%
73.2%
'N' (denominator)
40-49
80
86
153
Rate
50 or older
70.0%
59.0%
66.4%
'N' (denominator)
50 or older
70
83
131
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
100.0%
80.0%
85.0%
'N' (denominator)
under 18
7
5
20
Rate
18-20
88.6%
92.7%
82.2%
'N' (denominator)
18-20
88
96
213
Rate
21-24
79.4%
75.6%
84.7%
'N' (denominator)
21-24
102
86
150
Rate
25-29
80.5%
87.5%
88.8%
'N' (denominator)
25-29
77
56
98
Rate
30-39
93.8%
87.7%
88.1%
'N' (denominator)
30-39
129
122
151
Rate
40-49
84.1%
91.5%
88.4%
'N' (denominator)
40-49
63
71
112
Rate
50 or older
91.8%
98.0%
93.1%
'N' (denominator)
50 or older
49
49
87
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