Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
The Hub
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
47.8%
42.9%
44.0%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
34.0%
27.7%
29.0%
'N' (denominator)
All
335
282
538
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
91.2%
88.5%
87.8%
'N' (denominator)
All
114
78
156
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
The Hub - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
42.2%
46.4%
39.2%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
54.7%
42.0%
45.9%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
71.4%
56.3%
'N' (denominator)
Eastern European
7
16
Rate
Filipino
71.4%
29.2%
'N' (denominator)
Filipino
7
24
Rate
Latino/a/x, Hispanic
55.8%
50.0%
53.4%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
38.1%
54.2%
49.2%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
48.6%
48.1%
50.0%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
28.6%
80.0%
50.0%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
56.3%
37.5%
'N' (denominator)
Other Non-White
16
8
Rate
Pacific Islander
55.6%
57.1%
61.5%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
45.4%
38.5%
38.5%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
28.6%
23.1%
35.6%
'N' (denominator)
Asian American / Asian
35
39
87
Rate
Black / African American
53.7%
37.9%
35.9%
'N' (denominator)
Black / African American
41
29
39
Rate
Eastern European
20.0%
33.3%
'N' (denominator)
Eastern European
5
9
Rate
Filipino
60.0%
42.9%
'N' (denominator)
Filipino
5
7
Rate
Latino/a/x, Hispanic
33.3%
27.8%
20.7%
'N' (denominator)
Latino/a/x, Hispanic
63
54
87
Rate
Middle Eastern
50.0%
23.1%
37.5%
'N' (denominator)
Middle Eastern
8
13
32
Rate
Multi-Racial
33.3%
30.8%
25.0%
'N' (denominator)
Multi-Racial
18
13
20
Rate
Native American / Alaskan Native
50.0%
50.0%
25.0%
'N' (denominator)
Native American / Alaskan Native
2
4
4
Rate
Other Non-White
33.3%
33.3%
'N' (denominator)
Other Non-White
9
3
Rate
Pacific Islander
60.0%
37.5%
62.5%
'N' (denominator)
Pacific Islander
5
8
8
Rate
White
29.1%
27.1%
27.1%
'N' (denominator)
White
134
107
107
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
90.0%
100.0%
87.1%
'N' (denominator)
Asian American / Asian
10
9
31
Rate
Black / African American
86.4%
81.8%
100.0%
'N' (denominator)
Black / African American
22
11
14
Rate
Eastern European
100.0%
100.0%
'N' (denominator)
Eastern European
1
3
Rate
Filipino
100.0%
100.0%
'N' (denominator)
Filipino
3
3
Rate
Latino/a/x, Hispanic
90.5%
93.3%
94.4%
'N' (denominator)
Latino/a/x, Hispanic
21
15
18
Rate
Middle Eastern
100.0%
66.7%
83.3%
'N' (denominator)
Middle Eastern
4
3
12
Rate
Multi-Racial
100.0%
75.0%
100.0%
'N' (denominator)
Multi-Racial
6
4
5
Rate
Native American / Alaskan Native
100.0%
50.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
1
2
1
Rate
Other Non-White
100.0%
100.0%
'N' (denominator)
Other Non-White
3
1
Rate
Pacific Islander
66.7%
100.0%
80.0%
'N' (denominator)
Pacific Islander
3
3
5
Rate
White
94.9%
89.7%
89.7%
'N' (denominator)
White
39
29
29
The Hub - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
38.9%
45.8%
41.8%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
43.5%
37.5%
39.9%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
49.4%
37.0%
43.3%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
80.0%
37.5%
50.0%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
28.6%
21.1%
27.7%
'N' (denominator)
First semester at ARC
35
38
94
Rate
Second semester at ARC
17.5%
13.7%
21.1%
'N' (denominator)
Second semester at ARC
57
51
142
Rate
3 or 4 semesters at ARC
37.7%
23.9%
23.2%
'N' (denominator)
3 or 4 semesters at ARC
114
71
155
Rate
5 or more semesters at ARC
62.5%
11.1%
6.3%
'N' (denominator)
5 or more semesters at ARC
8
9
16
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
90.0%
100.0%
84.6%
'N' (denominator)
First semester at ARC
10
8
26
Rate
Second semester at ARC
90.0%
100.0%
86.7%
'N' (denominator)
Second semester at ARC
10
7
30
Rate
3 or 4 semesters at ARC
95.3%
76.5%
88.9%
'N' (denominator)
3 or 4 semesters at ARC
43
17
36
Rate
5 or more semesters at ARC
100.0%
100.0%
0.0%
'N' (denominator)
5 or more semesters at ARC
5
1
1
The Hub - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
48.8%
42.7%
44.5%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
48.1%
62.5%
34.3%
'N' (denominator)
Natomas Center
27
16
35
Rate
About the same at each
36.0%
42.9%
40.0%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
35.6%
28.9%
28.5%
'N' (denominator)
ARC Main Campus
306
253
473
Rate
Natomas Center
7.7%
20.0%
25.0%
'N' (denominator)
Natomas Center
13
10
12
Rate
About the same at each
22.2%
11.1%
37.5%
'N' (denominator)
About the same at each
9
9
24
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
92.7%
87.7%
91.1%
'N' (denominator)
ARC Main Campus
109
73
135
Rate
Natomas Center
100.0%
100.0%
66.7%
'N' (denominator)
Natomas Center
1
2
3
Rate
About the same at each
50.0%
100.0%
77.8%
'N' (denominator)
About the same at each
2
1
9
The Hub - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
45.0%
42.4%
43.6%
'N' (denominator)
Female
460
434
737
Rate
Male
55.4%
45.9%
45.2%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
80.0%
37.5%
50.0%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
37.8%
36.7%
40.4%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
30.4%
27.7%
29.9%
'N' (denominator)
Female
207
184
321
Rate
Male
42.7%
29.5%
29.2%
'N' (denominator)
Male
103
78
161
Rate
Non-binary/third gender
62.5%
11.1%
6.3%
'N' (denominator)
Non-binary/third gender
8
9
16
Rate
Prefer not to say
11.8%
27.3%
30.0%
'N' (denominator)
Prefer not to say
17
11
40
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
92.1%
92.2%
90.6%
'N' (denominator)
Female
63
51
96
Rate
Male
90.9%
82.6%
91.5%
'N' (denominator)
Male
44
23
47
Rate
Non-binary/third gender
100.0%
100.0%
0.0%
'N' (denominator)
Non-binary/third gender
5
1
1
Rate
Prefer not to say
50.0%
66.7%
58.3%
'N' (denominator)
Prefer not to say
2
3
12
The Hub - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
35.7%
46.7%
47.9%
'N' (denominator)
under 18
14
15
48
Rate
18-20
53.7%
39.8%
37.6%
'N' (denominator)
18-20
121
128
306
Rate
21-24
54.5%
50.0%
51.5%
'N' (denominator)
21-24
121
104
206
Rate
25-29
57.7%
47.1%
45.5%
'N' (denominator)
25-29
97
70
121
Rate
30-39
38.0%
41.4%
43.4%
'N' (denominator)
30-39
171
145
205
Rate
40-49
38.3%
41.4%
39.6%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
54.8%
40.7%
48.9%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
40.0%
14.3%
34.8%
'N' (denominator)
under 18
5
7
23
Rate
18-20
40.0%
15.7%
29.6%
'N' (denominator)
18-20
65
51
115
Rate
21-24
40.9%
36.5%
27.4%
'N' (denominator)
21-24
66
52
106
Rate
25-29
37.5%
39.4%
40.0%
'N' (denominator)
25-29
56
33
55
Rate
30-39
29.2%
28.3%
33.7%
'N' (denominator)
30-39
65
60
89
Rate
40-49
9.7%
30.6%
23.8%
'N' (denominator)
40-49
31
36
63
Rate
50 or older
35.0%
22.9%
17.6%
'N' (denominator)
50 or older
40
35
68
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
100.0%
100.0%
75.0%
'N' (denominator)
under 18
2
1
8
Rate
18-20
96.2%
100.0%
91.2%
'N' (denominator)
18-20
26
8
34
Rate
21-24
92.6%
78.9%
93.1%
'N' (denominator)
21-24
27
19
29
Rate
25-29
95.2%
100.0%
95.5%
'N' (denominator)
25-29
21
13
22
Rate
30-39
78.9%
82.4%
86.7%
'N' (denominator)
30-39
19
17
30
Rate
40-49
100.0%
90.9%
86.7%
'N' (denominator)
40-49
3
11
15
Rate
50 or older
92.9%
87.5%
83.3%
'N' (denominator)
50 or older
14
8
12
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