Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
Beacon Program
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
37.5%
39.8%
38.7%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
40.3%
36.6%
33.5%
'N' (denominator)
All
263
262
474
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
89.6%
89.6%
89.9%
'N' (denominator)
All
106
96
159
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
Beacon Program - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
34.9%
45.2%
42.3%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
36.0%
40.6%
50.6%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
85.7%
43.8%
'N' (denominator)
Eastern European
7
16
Rate
Filipino
71.4%
36.4%
33.3%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
39.8%
42.6%
36.8%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
47.6%
45.8%
60.0%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
45.9%
48.1%
50.0%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
42.9%
25.0%
'N' (denominator)
Native American / Alaskan Native
7
8
Rate
Other Non-White
56.3%
25.0%
'N' (denominator)
Other Non-White
16
8
Rate
Pacific Islander
44.4%
50.0%
53.8%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
33.9%
36.7%
36.7%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
58.6%
44.7%
40.4%
'N' (denominator)
Asian American / Asian
29
38
94
Rate
Black / African American
51.9%
35.7%
30.2%
'N' (denominator)
Black / African American
27
28
43
Rate
Eastern European
16.7%
57.1%
'N' (denominator)
Eastern European
6
7
Rate
Filipino
20.0%
25.0%
25.0%
'N' (denominator)
Filipino
5
4
8
Rate
Latino/a/x, Hispanic
37.8%
30.4%
30.0%
'N' (denominator)
Latino/a/x, Hispanic
45
46
60
Rate
Middle Eastern
70.0%
54.5%
41.0%
'N' (denominator)
Middle Eastern
10
11
39
Rate
Multi-Racial
35.3%
46.2%
15.0%
'N' (denominator)
Multi-Racial
17
13
20
Rate
Native American / Alaskan Native
66.7%
100.0%
'N' (denominator)
Native American / Alaskan Native
3
2
Rate
Other Non-White
44.4%
100.0%
'N' (denominator)
Other Non-White
9
2
Rate
Pacific Islander
25.0%
14.3%
42.9%
'N' (denominator)
Pacific Islander
4
7
7
Rate
White
33.0%
36.3%
36.3%
'N' (denominator)
White
100
102
102
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
94.1%
94.1%
97.4%
'N' (denominator)
Asian American / Asian
17
17
38
Rate
Black / African American
92.9%
80.0%
100.0%
'N' (denominator)
Black / African American
14
10
13
Rate
Eastern European
100.0%
100.0%
'N' (denominator)
Eastern European
1
4
Rate
Filipino
100.0%
100.0%
50.0%
'N' (denominator)
Filipino
1
1
2
Rate
Latino/a/x, Hispanic
100.0%
85.7%
88.9%
'N' (denominator)
Latino/a/x, Hispanic
17
14
18
Rate
Middle Eastern
85.7%
83.3%
81.3%
'N' (denominator)
Middle Eastern
7
6
16
Rate
Multi-Racial
100.0%
66.7%
100.0%
'N' (denominator)
Multi-Racial
6
6
3
Rate
Native American / Alaskan Native
50.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
2
2
Rate
Other Non-White
100.0%
100.0%
'N' (denominator)
Other Non-White
4
2
Rate
Pacific Islander
100.0%
100.0%
66.7%
'N' (denominator)
Pacific Islander
1
1
3
Rate
White
81.8%
94.6%
94.6%
'N' (denominator)
White
33
37
37
Beacon Program - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
23.3%
33.7%
27.6%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
26.0%
33.1%
34.0%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
35.1%
34.9%
43.3%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
40.0%
54.2%
34.4%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
28.6%
32.1%
33.9%
'N' (denominator)
First semester at ARC
21
28
62
Rate
Second semester at ARC
23.5%
26.7%
27.3%
'N' (denominator)
Second semester at ARC
34
45
121
Rate
3 or 4 semesters at ARC
32.1%
35.8%
34.8%
'N' (denominator)
3 or 4 semesters at ARC
81
67
155
Rate
5 or more semesters at ARC
25.0%
53.8%
27.3%
'N' (denominator)
5 or more semesters at ARC
4
13
11
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
100.0%
100.0%
95.2%
'N' (denominator)
First semester at ARC
6
9
21
Rate
Second semester at ARC
87.5%
91.7%
84.8%
'N' (denominator)
Second semester at ARC
8
12
33
Rate
3 or 4 semesters at ARC
92.3%
91.7%
94.4%
'N' (denominator)
3 or 4 semesters at ARC
26
24
54
Rate
5 or more semesters at ARC
100.0%
85.7%
66.7%
'N' (denominator)
5 or more semesters at ARC
1
7
3
Beacon Program - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
38.6%
40.0%
39.7%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
18.5%
28.6%
'N' (denominator)
Natomas Center
27
35
Rate
About the same at each
36.0%
38.1%
36.7%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
40.5%
38.0%
33.6%
'N' (denominator)
ARC Main Campus
242
237
422
Rate
Natomas Center
20.0%
30.0%
'N' (denominator)
Natomas Center
5
10
Rate
About the same at each
44.4%
37.5%
45.5%
'N' (denominator)
About the same at each
9
8
22
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
90.8%
88.9%
91.5%
'N' (denominator)
ARC Main Campus
98
90
142
Rate
Natomas Center
100.0%
66.7%
'N' (denominator)
Natomas Center
1
3
Rate
About the same at each
75.0%
100.0%
80.0%
'N' (denominator)
About the same at each
4
3
10
Beacon Program - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
37.0%
38.9%
39.8%
'N' (denominator)
Female
460
434
737
Rate
Male
42.5%
41.8%
39.6%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
40.0%
54.2%
34.4%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
22.2%
30.0%
29.3%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
42.4%
30.2%
31.4%
'N' (denominator)
Female
170
169
293
Rate
Male
36.7%
50.7%
39.7%
'N' (denominator)
Male
79
71
141
Rate
Non-binary/third gender
25.0%
53.8%
27.3%
'N' (denominator)
Non-binary/third gender
4
13
11
Rate
Prefer not to say
40.0%
22.2%
27.6%
'N' (denominator)
Prefer not to say
10
9
29
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
90.3%
94.1%
90.2%
'N' (denominator)
Female
72
51
92
Rate
Male
93.1%
86.1%
94.6%
'N' (denominator)
Male
29
36
56
Rate
Non-binary/third gender
100.0%
85.7%
66.7%
'N' (denominator)
Non-binary/third gender
1
7
3
Rate
Prefer not to say
50.0%
50.0%
62.5%
'N' (denominator)
Prefer not to say
4
2
8
Beacon Program - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
14.3%
40.0%
35.4%
'N' (denominator)
under 18
14
15
48
Rate
18-20
43.0%
40.6%
36.6%
'N' (denominator)
18-20
121
128
306
Rate
21-24
43.8%
47.1%
38.8%
'N' (denominator)
21-24
121
104
206
Rate
25-29
50.5%
47.1%
45.5%
'N' (denominator)
25-29
97
70
121
Rate
30-39
32.2%
37.9%
42.9%
'N' (denominator)
30-39
171
145
205
Rate
40-49
21.0%
34.5%
35.2%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
41.1%
33.7%
38.1%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
50.0%
16.7%
23.5%
'N' (denominator)
under 18
2
6
17
Rate
18-20
30.8%
28.8%
33.9%
'N' (denominator)
18-20
52
52
112
Rate
21-24
49.1%
38.8%
33.8%
'N' (denominator)
21-24
53
49
80
Rate
25-29
40.8%
36.4%
40.0%
'N' (denominator)
25-29
49
33
55
Rate
30-39
47.3%
50.9%
37.5%
'N' (denominator)
30-39
55
55
88
Rate
40-49
17.6%
26.7%
28.6%
'N' (denominator)
40-49
17
30
56
Rate
50 or older
36.7%
37.9%
26.4%
'N' (denominator)
50 or older
30
29
53
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
100.0%
100.0%
75.0%
'N' (denominator)
under 18
1
1
4
Rate
18-20
93.8%
80.0%
92.1%
'N' (denominator)
18-20
16
15
38
Rate
21-24
88.5%
84.2%
88.9%
'N' (denominator)
21-24
26
19
27
Rate
25-29
90.0%
100.0%
90.9%
'N' (denominator)
25-29
20
12
22
Rate
30-39
84.6%
85.7%
87.9%
'N' (denominator)
30-39
26
28
33
Rate
40-49
100.0%
100.0%
93.8%
'N' (denominator)
40-49
3
8
16
Rate
50 or older
100.0%
100.0%
92.9%
'N' (denominator)
50 or older
11
11
14
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