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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in recent years, please see Service Names.

Bookstore

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 97.6% 97.3% 94.7% 95.7% 94.3%
'N' (denominator) All 701 658 1224 857 847
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 84.4% 79.7% 76.0% 70.9% 72.3%
'N' (denominator) All 684 640 1159 820 799
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 91.0% 93.5% 92.5% 91.6% 92.0%
'N' (denominator) All 577 510 881 581 578

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations
Race Number of semesters at ARC Where students take most of their classes Gender Age Group

Bookstore - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 94.0% 95.2% 93.2% 94.9% 88.1%
'N' (denominator) Asian American / Asian 83 84 222 136 134
Rate Black / African American 97.3% 98.6% 97.6% 97.1% 97.0%
'N' (denominator) Black / African American 75 69 85 70 66
Rate Eastern European 100.0% 100.0% 93.8% 100.0% 100.0%
'N' (denominator) Eastern European 7 5 16 14 16
Rate Filipino 100.0% 90.9% 91.7% 83.3% 85.7%
'N' (denominator) Filipino 7 11 24 18 14
Rate Latino/a/x, Hispanic 100.0% 96.3% 96.3% 96.5% 97.4%
'N' (denominator) Latino/a/x, Hispanic 113 108 163 144 151
Rate Middle Eastern 100.0% 95.8% 95.4% 90.9% 92.9%
'N' (denominator) Middle Eastern 21 24 65 22 28
Rate Multi-Racial 94.6% 100.0% 97.5% 100.0% 100.0%
'N' (denominator) Multi-Racial 37 27 40 58 51
Rate Native American / Alaskan Native 100.0% 100.0% 100.0% 100.0% 91.7%
'N' (denominator) Native American / Alaskan Native 7 5 8 6 12
Rate Other Non-White 100.0% 100.0% 92.0% 93.3% 93.8%
'N' (denominator) Other Non-White 16 8 25 15 16
Rate Pacific Islander 100.0% 100.0% 100.0% 100.0% 100.0%
'N' (denominator) Pacific Islander 9 14 13 19 13
Rate White 98.3% 98.2% 98.2% 95.1% 94.5%
'N' (denominator) White 295 278 278 325 326
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 88.5% 70.0% 73.4% 69.8% 72.9%
'N' (denominator) Asian American / Asian 78 80 207 129 118
Rate Black / African American 90.4% 89.7% 86.7% 72.1% 79.7%
'N' (denominator) Black / African American 73 68 83 68 64
Rate Eastern European 85.7% 60.0% 53.3% 64.3% 56.2%
'N' (denominator) Eastern European 7 5 15 14 16
Rate Filipino 100.0% 70.0% 72.7% 73.3% 66.7%
'N' (denominator) Filipino 7 10 22 15 12
Rate Latino/a/x, Hispanic 83.2% 85.6% 75.8% 73.4% 74.1%
'N' (denominator) Latino/a/x, Hispanic 113 104 157 139 147
Rate Middle Eastern 95.2% 69.6% 87.1% 80.0% 57.7%
'N' (denominator) Middle Eastern 21 23 62 20 26
Rate Multi-Racial 68.6% 66.7% 74.4% 79.3% 84.3%
'N' (denominator) Multi-Racial 35 27 39 58 51
Rate Native American / Alaskan Native 100.0% 80.0% 87.5% 66.7% 72.7%
'N' (denominator) Native American / Alaskan Native 7 5 8 6 11
Rate Other Non-White 100.0% 75.0% 65.2% 71.4% 80.0%
'N' (denominator) Other Non-White 16 8 23 14 15
Rate Pacific Islander 66.7% 100.0% 84.6% 84.2% 76.9%
'N' (denominator) Pacific Islander 9 14 13 19 13
Rate White 84.1% 82.1% 82.1% 68.3% 70.8%
'N' (denominator) White 290 273 273 309 308
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 89.9% 94.6% 92.1% 86.7% 96.5%
'N' (denominator) Asian American / Asian 69 56 152 90 86
Rate Black / African American 93.9% 91.8% 91.7% 93.9% 92.2%
'N' (denominator) Black / African American 66 61 72 49 51
Rate Eastern European 100.0% 66.7% 87.5% 100.0% 88.9%
'N' (denominator) Eastern European 6 3 8 9 9
Rate Filipino 100.0% 100.0% 100.0% 100.0% 87.5%
'N' (denominator) Filipino 7 7 16 11 8
Rate Latino/a/x, Hispanic 95.7% 96.6% 92.4% 91.2% 96.3%
'N' (denominator) Latino/a/x, Hispanic 94 89 119 102 109
Rate Middle Eastern 90.0% 87.5% 90.7% 93.8% 100.0%
'N' (denominator) Middle Eastern 20 16 54 16 15
Rate Multi-Racial 95.8% 88.9% 89.7% 89.1% 83.7%
'N' (denominator) Multi-Racial 24 18 29 46 43
Rate Native American / Alaskan Native 85.7% 50.0% 85.7% 100.0% 100.0%
'N' (denominator) Native American / Alaskan Native 7 4 7 4 8
Rate Other Non-White 75.0% 83.3% 80.0% 80.0% 83.3%
'N' (denominator) Other Non-White 16 6 15 10 12
Rate Pacific Islander 100.0% 100.0% 100.0% 100.0% 100.0%
'N' (denominator) Pacific Islander 6 14 11 16 10
Rate White 89.3% 95.1% 95.1% 91.9% 89.0%
'N' (denominator) White 244 224 224 211 218

Bookstore - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 93.3% 94.0% 88.0% 89.6% 84.7%
'N' (denominator) First semester at ARC 90 83 225 201 144
Rate Second semester at ARC 94.7% 97.1% 96.3% 96.4% 93.9%
'N' (denominator) Second semester at ARC 131 136 356 278 228
Rate 3 or 4 semesters at ARC 99.1% 96.9% 95.5% 98.8% 96.1%
'N' (denominator) 3 or 4 semesters at ARC 231 192 358 248 255
Rate 5 or more semesters at ARC 100.0% 100.0% 96.9% 97.3% 99.0%
'N' (denominator) 5 or more semesters at ARC 10 24 32 112 206
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 59.5% 69.2% 58.1% 55.0% 50.8%
'N' (denominator) First semester at ARC 84 78 198 180 122
Rate Second semester at ARC 70.2% 67.4% 72.0% 70.5% 66.8%
'N' (denominator) Second semester at ARC 124 132 343 268 214
Rate 3 or 4 semesters at ARC 89.1% 77.4% 81.3% 78.8% 77.6%
'N' (denominator) 3 or 4 semesters at ARC 229 186 342 245 245
Rate 5 or more semesters at ARC 70.0% 79.2% 74.2% 82.6% 85.3%
'N' (denominator) 5 or more semesters at ARC 10 24 31 109 204
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 94.0% 96.3% 93.0% 92.9% 95.2%
'N' (denominator) First semester at ARC 50 54 115 99 62
Rate Second semester at ARC 89.7% 98.9% 90.3% 91.5% 92.3%
'N' (denominator) Second semester at ARC 87 89 247 189 143
Rate 3 or 4 semesters at ARC 90.7% 92.4% 93.9% 92.7% 91.6%
'N' (denominator) 3 or 4 semesters at ARC 204 144 278 193 190
Rate 5 or more semesters at ARC 71.4% 94.7% 91.3% 86.7% 90.8%
'N' (denominator) 5 or more semesters at ARC 7 19 23 90 174

Bookstore - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 98.6% 97.6% 96.1% 96.2% 94.7%
'N' (denominator) ARC Main Campus 627 593 1063 764 775
Rate Natomas Center 92.6% 81.3% 85.7% 95.8% 90.9%
'N' (denominator) Natomas Center 27 16 35 24 22
Rate About the same at each 92.0% 100.0% 85.0% 92.3% 84.8%
'N' (denominator) About the same at each 25 21 60 26 33
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 85.3% 81.2% 77.6% 72.9% 73.7%
'N' (denominator) ARC Main Campus 618 579 1022 735 734
Rate Natomas Center 88.0% 76.9% 70.0% 47.8% 70.0%
'N' (denominator) Natomas Center 25 13 30 23 20
Rate About the same at each 82.6% 76.2% 76.5% 66.7% 53.6%
'N' (denominator) About the same at each 23 21 51 24 28
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 91.1% 93.4% 92.9% 91.8% 92.1%
'N' (denominator) ARC Main Campus 527 470 793 536 541
Rate Natomas Center 86.4% 100.0% 76.2% 81.8% 92.9%
'N' (denominator) Natomas Center 22 10 21 11 14
Rate About the same at each 94.7% 87.5% 94.9% 93.8% 86.7%
'N' (denominator) About the same at each 19 16 39 16 15

Bookstore - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 98.7% 97.5% 96.5% 94.8% 95.5%
'N' (denominator) Female 460 434 737 536 534
Rate Male 96.2% 96.5% 92.4% 97.9% 92.4%
'N' (denominator) Male 186 170 356 234 238
Rate Non-binary / gender non-conforming 100.0% 100.0% 96.9% 96.7% 100.0%
'N' (denominator) Non-binary / gender non-conforming 10 24 32 30 22
Rate Prefer not to say 91.1% 96.7% 88.9% 94.9% 90.3%
'N' (denominator) Prefer not to say 45 30 99 39 31
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 83.9% 79.9% 78.9% 71.9% 74.5%
'N' (denominator) Female 454 423 711 508 510
Rate Male 89.9% 82.9% 72.0% 68.6% 69.1%
'N' (denominator) Male 179 164 329 229 220
Rate Non-binary / gender non-conforming 70.0% 79.2% 74.2% 82.8% 68.2%
'N' (denominator) Non-binary / gender non-conforming 10 24 31 29 22
Rate Prefer not to say 68.3% 58.6% 68.2% 70.3% 75.0%
'N' (denominator) Prefer not to say 41 29 88 37 28
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 92.9% 95.3% 93.8% 93.4% 93.4%
'N' (denominator) Female 381 338 561 365 380
Rate Male 90.1% 89.7% 91.1% 87.3% 89.5%
'N' (denominator) Male 161 136 237 157 152
Rate Non-binary / gender non-conforming 71.4% 94.7% 91.3% 100.0% 73.3%
'N' (denominator) Non-binary / gender non-conforming 7 19 23 24 15
Rate Prefer not to say 75.0% 88.2% 86.7% 84.6% 95.2%
'N' (denominator) Prefer not to say 28 17 60 26 21

Bookstore - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 78.6% 73.3% 79.2% 100.0% 66.7%
'N' (denominator) under 18 14 15 48 5 3
Rate 18-20 95.9% 96.9% 95.1% 96.2% 95.0%
'N' (denominator) 18-20 121 128 306 264 221
Rate 21-24 99.2% 99.0% 96.1% 95.1% 90.4%
'N' (denominator) 21-24 121 104 206 123 125
Rate 25-29 100.0% 100.0% 94.2% 95.7% 97.6%
'N' (denominator) 25-29 97 70 121 70 83
Rate 30-39 98.2% 95.2% 94.6% 95.9% 96.1%
'N' (denominator) 30-39 171 145 205 171 180
Rate 40-49 98.8% 100.0% 96.9% 97.2% 92.6%
'N' (denominator) 40-49 81 87 159 106 121
Rate 50 or older 98.6% 98.8% 97.1% 92.8% 97.9%
'N' (denominator) 50 or older 73 86 139 97 97
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 63.6% 45.5% 50.0% 60.0% 50.0%
'N' (denominator) under 18 11 11 38 5 2
Rate 18-20 81.0% 69.4% 72.5% 70.9% 71.4%
'N' (denominator) 18-20 116 124 291 254 210
Rate 21-24 85.8% 86.4% 75.8% 70.9% 73.5%
'N' (denominator) 21-24 120 103 198 117 113
Rate 25-29 85.6% 77.1% 81.6% 74.6% 77.8%
'N' (denominator) 25-29 97 70 114 67 81
Rate 30-39 85.1% 87.7% 83.0% 70.1% 75.1%
'N' (denominator) 30-39 168 138 194 164 173
Rate 40-49 92.5% 83.9% 77.9% 68.9% 73.2%
'N' (denominator) 40-49 80 87 154 103 112
Rate 50 or older 81.9% 82.4% 76.3% 75.6% 64.2%
'N' (denominator) 50 or older 72 85 135 90 95
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 100.0% 100.0% 100.0% 100.0% 100.0%
'N' (denominator) under 18 7 5 19 3 1
Rate 18-20 96.8% 95.3% 93.4% 94.4% 93.3%
'N' (denominator) 18-20 94 86 211 180 150
Rate 21-24 90.3% 88.8% 93.3% 90.4% 97.6%
'N' (denominator) 21-24 103 89 150 83 83
Rate 25-29 91.6% 98.1% 94.6% 88.0% 88.9%
'N' (denominator) 25-29 83 54 93 50 63
Rate 30-39 88.8% 94.2% 90.7% 88.7% 92.3%
'N' (denominator) 30-39 143 121 161 115 130
Rate 40-49 89.2% 90.4% 90.0% 95.8% 90.2%
'N' (denominator) 40-49 74 73 120 71 82
Rate 50 or older 91.5% 94.3% 93.2% 86.8% 85.2%
'N' (denominator) 50 or older 59 70 103 68 61
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