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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.

Bookstore

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 97.6% 97.3% 94.7%
'N' (denominator) All 701 658 1224
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 84.4% 79.7% 76.0%
'N' (denominator) All 684 640 1159
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 91.0% 93.5% 92.5%
'N' (denominator) All 577 510 881

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations
Race Number of semesters at ARC Where students take most of their classes Gender Age Group

Bookstore - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 94.0% 95.2% 93.2%
'N' (denominator) Asian American / Asian 83 84 222
Rate Black / African American 97.3% 98.6% 97.6%
'N' (denominator) Black / African American 75 69 85
Rate Eastern European 100.0% 100.0% 93.8%
'N' (denominator) Eastern European 7 5 16
Rate Filipino 100.0% 90.9% 91.7%
'N' (denominator) Filipino 7 11 24
Rate Latino/a/x, Hispanic 100.0% 96.3% 96.3%
'N' (denominator) Latino/a/x, Hispanic 113 108 163
Rate Middle Eastern 100.0% 95.8% 95.4%
'N' (denominator) Middle Eastern 21 24 65
Rate Multi-Racial 94.6% 100.0% 97.5%
'N' (denominator) Multi-Racial 37 27 40
Rate Native American / Alaskan Native 100.0% 100.0% 100.0%
'N' (denominator) Native American / Alaskan Native 7 5 8
Rate Other Non-White 100.0% 100.0% 92.0%
'N' (denominator) Other Non-White 16 8 25
Rate Pacific Islander 100.0% 100.0% 100.0%
'N' (denominator) Pacific Islander 9 14 13
Rate White 98.3% 98.2% 98.2%
'N' (denominator) White 295 278 278
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 88.5% 70.0% 73.4%
'N' (denominator) Asian American / Asian 78 80 207
Rate Black / African American 90.4% 89.7% 86.7%
'N' (denominator) Black / African American 73 68 83
Rate Eastern European 85.7% 60.0% 53.3%
'N' (denominator) Eastern European 7 5 15
Rate Filipino 100.0% 70.0% 72.7%
'N' (denominator) Filipino 7 10 22
Rate Latino/a/x, Hispanic 83.2% 85.6% 75.8%
'N' (denominator) Latino/a/x, Hispanic 113 104 157
Rate Middle Eastern 95.2% 69.6% 87.1%
'N' (denominator) Middle Eastern 21 23 62
Rate Multi-Racial 68.6% 66.7% 74.4%
'N' (denominator) Multi-Racial 35 27 39
Rate Native American / Alaskan Native 100.0% 80.0% 87.5%
'N' (denominator) Native American / Alaskan Native 7 5 8
Rate Other Non-White 100.0% 75.0% 65.2%
'N' (denominator) Other Non-White 16 8 23
Rate Pacific Islander 66.7% 100.0% 84.6%
'N' (denominator) Pacific Islander 9 14 13
Rate White 84.1% 82.1% 82.1%
'N' (denominator) White 290 273 273
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 89.9% 94.6% 92.1%
'N' (denominator) Asian American / Asian 69 56 152
Rate Black / African American 93.9% 91.8% 91.7%
'N' (denominator) Black / African American 66 61 72
Rate Eastern European 100.0% 66.7% 87.5%
'N' (denominator) Eastern European 6 3 8
Rate Filipino 100.0% 100.0% 100.0%
'N' (denominator) Filipino 7 7 16
Rate Latino/a/x, Hispanic 95.7% 96.6% 92.4%
'N' (denominator) Latino/a/x, Hispanic 94 89 119
Rate Middle Eastern 90.0% 87.5% 90.7%
'N' (denominator) Middle Eastern 20 16 54
Rate Multi-Racial 95.8% 88.9% 89.7%
'N' (denominator) Multi-Racial 24 18 29
Rate Native American / Alaskan Native 85.7% 50.0% 85.7%
'N' (denominator) Native American / Alaskan Native 7 4 7
Rate Other Non-White 75.0% 83.3% 80.0%
'N' (denominator) Other Non-White 16 6 15
Rate Pacific Islander 100.0% 100.0% 100.0%
'N' (denominator) Pacific Islander 6 14 11
Rate White 89.3% 95.1% 95.1%
'N' (denominator) White 244 224 224

Bookstore - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 93.3% 94.0% 88.0%
'N' (denominator) First semester at ARC 90 83 225
Rate Second semester at ARC 94.7% 97.1% 96.3%
'N' (denominator) Second semester at ARC 131 136 356
Rate 3 or 4 semesters at ARC 99.1% 96.9% 95.5%
'N' (denominator) 3 or 4 semesters at ARC 231 192 358
Rate 5 or more semesters at ARC 100.0% 100.0% 96.9%
'N' (denominator) 5 or more semesters at ARC 10 24 32
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 59.5% 69.2% 58.1%
'N' (denominator) First semester at ARC 84 78 198
Rate Second semester at ARC 70.2% 67.4% 72.0%
'N' (denominator) Second semester at ARC 124 132 343
Rate 3 or 4 semesters at ARC 89.1% 77.4% 81.3%
'N' (denominator) 3 or 4 semesters at ARC 229 186 342
Rate 5 or more semesters at ARC 70.0% 79.2% 74.2%
'N' (denominator) 5 or more semesters at ARC 10 24 31
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 94.0% 96.3% 93.0%
'N' (denominator) First semester at ARC 50 54 115
Rate Second semester at ARC 89.7% 98.9% 90.3%
'N' (denominator) Second semester at ARC 87 89 247
Rate 3 or 4 semesters at ARC 90.7% 92.4% 93.9%
'N' (denominator) 3 or 4 semesters at ARC 204 144 278
Rate 5 or more semesters at ARC 71.4% 94.7% 91.3%
'N' (denominator) 5 or more semesters at ARC 7 19 23

Bookstore - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 98.6% 97.6% 96.1%
'N' (denominator) ARC Main Campus 627 593 1063
Rate Natomas Center 92.6% 81.3% 85.7%
'N' (denominator) Natomas Center 27 16 35
Rate About the same at each 92.0% 100.0% 85.0%
'N' (denominator) About the same at each 25 21 60
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 85.3% 81.2% 77.6%
'N' (denominator) ARC Main Campus 618 579 1022
Rate Natomas Center 88.0% 76.9% 70.0%
'N' (denominator) Natomas Center 25 13 30
Rate About the same at each 82.6% 76.2% 76.5%
'N' (denominator) About the same at each 23 21 51
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 91.1% 93.4% 92.9%
'N' (denominator) ARC Main Campus 527 470 793
Rate Natomas Center 86.4% 100.0% 76.2%
'N' (denominator) Natomas Center 22 10 21
Rate About the same at each 94.7% 87.5% 94.9%
'N' (denominator) About the same at each 19 16 39

Bookstore - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 98.7% 97.5% 96.5%
'N' (denominator) Female 460 434 737
Rate Male 96.2% 96.5% 92.4%
'N' (denominator) Male 186 170 356
Rate Non-binary/third gender 100.0% 100.0% 96.9%
'N' (denominator) Non-binary/third gender 10 24 32
Rate Prefer not to say 91.1% 96.7% 88.9%
'N' (denominator) Prefer not to say 45 30 99
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 83.9% 79.9% 78.9%
'N' (denominator) Female 454 423 711
Rate Male 89.9% 82.9% 72.0%
'N' (denominator) Male 179 164 329
Rate Non-binary/third gender 70.0% 79.2% 74.2%
'N' (denominator) Non-binary/third gender 10 24 31
Rate Prefer not to say 68.3% 58.6% 68.2%
'N' (denominator) Prefer not to say 41 29 88
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 92.9% 95.3% 93.8%
'N' (denominator) Female 381 338 561
Rate Male 90.1% 89.7% 91.1%
'N' (denominator) Male 161 136 237
Rate Non-binary/third gender 71.4% 94.7% 91.3%
'N' (denominator) Non-binary/third gender 7 19 23
Rate Prefer not to say 75.0% 88.2% 86.7%
'N' (denominator) Prefer not to say 28 17 60

Bookstore - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 78.6% 73.3% 79.2%
'N' (denominator) under 18 14 15 48
Rate 18-20 95.9% 96.9% 95.1%
'N' (denominator) 18-20 121 128 306
Rate 21-24 99.2% 99.0% 96.1%
'N' (denominator) 21-24 121 104 206
Rate 25-29 100.0% 100.0% 94.2%
'N' (denominator) 25-29 97 70 121
Rate 30-39 98.2% 95.2% 94.6%
'N' (denominator) 30-39 171 145 205
Rate 40-49 98.8% 100.0% 96.9%
'N' (denominator) 40-49 81 87 159
Rate 50 or older 98.6% 98.8% 97.1%
'N' (denominator) 50 or older 73 86 139
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 63.6% 45.5% 50.0%
'N' (denominator) under 18 11 11 38
Rate 18-20 81.0% 69.4% 72.5%
'N' (denominator) 18-20 116 124 291
Rate 21-24 85.8% 86.4% 75.8%
'N' (denominator) 21-24 120 103 198
Rate 25-29 85.6% 77.1% 81.6%
'N' (denominator) 25-29 97 70 114
Rate 30-39 85.1% 87.7% 83.0%
'N' (denominator) 30-39 168 138 194
Rate 40-49 92.5% 83.9% 77.9%
'N' (denominator) 40-49 80 87 154
Rate 50 or older 81.9% 82.4% 76.3%
'N' (denominator) 50 or older 72 85 135
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 100.0% 100.0% 100.0%
'N' (denominator) under 18 7 5 19
Rate 18-20 96.8% 95.3% 93.4%
'N' (denominator) 18-20 94 86 211
Rate 21-24 90.3% 88.8% 93.3%
'N' (denominator) 21-24 103 89 150
Rate 25-29 91.6% 98.1% 94.6%
'N' (denominator) 25-29 83 54 93
Rate 30-39 88.8% 94.2% 90.7%
'N' (denominator) 30-39 143 121 161
Rate 40-49 89.2% 90.4% 90.0%
'N' (denominator) 40-49 74 73 120
Rate 50 or older 91.5% 94.3% 93.2%
'N' (denominator) 50 or older 59 70 103
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