Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
CalWORKS
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
73.3%
73.9%
72.6%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
22.4%
20.2%
26.7%
'N' (denominator)
All
514
486
889
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
96.5%
91.8%
89.0%
'N' (denominator)
All
115
98
237
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
CalWORKS - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
71.1%
77.4%
74.8%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
78.7%
85.5%
84.7%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
85.7%
60.0%
87.5%
'N' (denominator)
Eastern European
7
5
16
Rate
Filipino
71.4%
72.7%
62.5%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
77.0%
68.5%
72.4%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
85.7%
79.2%
78.5%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
67.6%
59.3%
82.5%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
57.1%
80.0%
50.0%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
68.8%
75.0%
68.0%
'N' (denominator)
Other Non-White
16
8
25
Rate
Pacific Islander
55.6%
78.6%
76.9%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
73.9%
74.5%
74.5%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
23.7%
29.2%
30.7%
'N' (denominator)
Asian American / Asian
59
65
166
Rate
Black / African American
27.1%
18.6%
16.7%
'N' (denominator)
Black / African American
59
59
72
Rate
Eastern European
33.3%
33.3%
21.4%
'N' (denominator)
Eastern European
6
3
14
Rate
Filipino
0.0%
0.0%
13.3%
'N' (denominator)
Filipino
5
8
15
Rate
Latino/a/x, Hispanic
19.5%
13.5%
25.4%
'N' (denominator)
Latino/a/x, Hispanic
87
74
118
Rate
Middle Eastern
33.3%
21.1%
47.1%
'N' (denominator)
Middle Eastern
18
19
51
Rate
Multi-Racial
24.0%
31.3%
15.2%
'N' (denominator)
Multi-Racial
25
16
33
Rate
Native American / Alaskan Native
50.0%
50.0%
50.0%
'N' (denominator)
Native American / Alaskan Native
4
4
4
Rate
Other Non-White
27.3%
33.3%
23.5%
'N' (denominator)
Other Non-White
11
6
17
Rate
Pacific Islander
20.0%
27.3%
30.0%
'N' (denominator)
Pacific Islander
5
11
10
Rate
White
21.1%
19.8%
19.8%
'N' (denominator)
White
218
207
207
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
85.7%
94.7%
94.1%
'N' (denominator)
Asian American / Asian
14
19
51
Rate
Black / African American
100.0%
81.8%
100.0%
'N' (denominator)
Black / African American
16
11
12
Rate
Eastern European
100.0%
0.0%
100.0%
'N' (denominator)
Eastern European
2
1
3
Rate
Filipino
100.0%
'N' (denominator)
Filipino
0
0
2
Rate
Latino/a/x, Hispanic
100.0%
90.0%
80.0%
'N' (denominator)
Latino/a/x, Hispanic
17
10
30
Rate
Middle Eastern
100.0%
100.0%
79.2%
'N' (denominator)
Middle Eastern
6
4
24
Rate
Multi-Racial
100.0%
80.0%
100.0%
'N' (denominator)
Multi-Racial
6
5
5
Rate
Native American / Alaskan Native
100.0%
100.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
2
2
2
Rate
Other Non-White
100.0%
100.0%
75.0%
'N' (denominator)
Other Non-White
3
2
4
Rate
Pacific Islander
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
1
3
3
Rate
White
97.8%
95.1%
95.1%
'N' (denominator)
White
46
41
41
CalWORKS - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
60.0%
71.1%
67.1%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
56.5%
66.2%
69.4%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
76.2%
75.5%
73.5%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
80.0%
66.7%
71.9%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
20.4%
8.5%
25.8%
'N' (denominator)
First semester at ARC
54
59
151
Rate
Second semester at ARC
24.3%
17.8%
23.9%
'N' (denominator)
Second semester at ARC
74
90
247
Rate
3 or 4 semesters at ARC
21.6%
19.3%
27.0%
'N' (denominator)
3 or 4 semesters at ARC
176
145
263
Rate
5 or more semesters at ARC
25.0%
6.3%
8.7%
'N' (denominator)
5 or more semesters at ARC
8
16
23
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
100.0%
100.0%
92.3%
'N' (denominator)
First semester at ARC
11
5
39
Rate
Second semester at ARC
100.0%
87.5%
84.7%
'N' (denominator)
Second semester at ARC
18
16
59
Rate
3 or 4 semesters at ARC
97.4%
89.3%
90.1%
'N' (denominator)
3 or 4 semesters at ARC
38
28
71
Rate
5 or more semesters at ARC
100.0%
100.0%
50.0%
'N' (denominator)
5 or more semesters at ARC
2
1
2
CalWORKS - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
73.7%
74.0%
73.4%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
66.7%
87.5%
57.1%
'N' (denominator)
Natomas Center
27
16
35
Rate
About the same at each
80.0%
76.2%
68.3%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
23.4%
21.0%
27.7%
'N' (denominator)
ARC Main Campus
462
439
780
Rate
Natomas Center
0.0%
0.0%
15.0%
'N' (denominator)
Natomas Center
18
14
20
Rate
About the same at each
20.0%
18.8%
22.0%
'N' (denominator)
About the same at each
20
16
41
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
97.2%
91.3%
89.4%
'N' (denominator)
ARC Main Campus
108
92
216
Rate
Natomas Center
66.7%
'N' (denominator)
Natomas Center
0
0
3
Rate
About the same at each
100.0%
100.0%
88.9%
'N' (denominator)
About the same at each
4
3
9
CalWORKS - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
75.9%
76.5%
76.4%
'N' (denominator)
Female
460
434
737
Rate
Male
69.9%
70.0%
67.4%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
80.0%
66.7%
71.9%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
60.0%
63.3%
63.6%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
19.2%
17.8%
26.1%
'N' (denominator)
Female
349
332
563
Rate
Male
31.5%
28.6%
30.0%
'N' (denominator)
Male
130
119
240
Rate
Non-binary/third gender
25.0%
6.3%
8.7%
'N' (denominator)
Non-binary/third gender
8
16
23
Rate
Prefer not to say
18.5%
21.1%
25.4%
'N' (denominator)
Prefer not to say
27
19
63
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
98.5%
93.2%
91.2%
'N' (denominator)
Female
67
59
147
Rate
Male
95.1%
91.2%
87.5%
'N' (denominator)
Male
41
34
72
Rate
Non-binary/third gender
100.0%
100.0%
50.0%
'N' (denominator)
Non-binary/third gender
2
1
2
Rate
Prefer not to say
80.0%
75.0%
81.3%
'N' (denominator)
Prefer not to say
5
4
16
CalWORKS - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
28.6%
46.7%
45.8%
'N' (denominator)
under 18
14
15
48
Rate
18-20
62.0%
64.8%
66.7%
'N' (denominator)
18-20
121
128
306
Rate
21-24
72.7%
68.3%
67.5%
'N' (denominator)
21-24
121
104
206
Rate
25-29
78.4%
77.1%
75.2%
'N' (denominator)
25-29
97
70
121
Rate
30-39
76.6%
78.6%
83.4%
'N' (denominator)
30-39
171
145
205
Rate
40-49
81.5%
87.4%
77.4%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
82.2%
77.9%
78.4%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
25.0%
14.3%
27.3%
'N' (denominator)
under 18
4
7
22
Rate
18-20
17.3%
10.8%
30.4%
'N' (denominator)
18-20
75
83
204
Rate
21-24
18.2%
22.5%
20.9%
'N' (denominator)
21-24
88
71
139
Rate
25-29
18.4%
18.5%
27.5%
'N' (denominator)
25-29
76
54
91
Rate
30-39
34.4%
35.1%
38.0%
'N' (denominator)
30-39
131
114
171
Rate
40-49
24.2%
21.1%
20.3%
'N' (denominator)
40-49
66
76
123
Rate
50 or older
11.7%
7.5%
16.5%
'N' (denominator)
50 or older
60
67
109
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
100.0%
100.0%
83.3%
'N' (denominator)
under 18
1
1
6
Rate
18-20
100.0%
66.7%
87.1%
'N' (denominator)
18-20
13
9
62
Rate
21-24
93.8%
87.5%
93.1%
'N' (denominator)
21-24
16
16
29
Rate
25-29
92.9%
100.0%
92.0%
'N' (denominator)
25-29
14
10
25
Rate
30-39
97.8%
92.5%
89.2%
'N' (denominator)
30-39
45
40
65
Rate
40-49
100.0%
100.0%
88.0%
'N' (denominator)
40-49
16
16
25
Rate
50 or older
100.0%
100.0%
88.9%
'N' (denominator)
50 or older
7
5
18
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