Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
Center for Leadership and Development
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
51.9%
52.5%
53.1%
'N' (denominator)
All
N/A
N/A
N/A
857
847
1071
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
17.8%
21.3%
22.3%
'N' (denominator)
All
N/A
N/A
N/A
445
445
569
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
89.9%
90.5%
86.6%
'N' (denominator)
All
N/A
N/A
N/A
79
95
127
1 2 3
Center for Leadership and Development - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
53.7%
56.7%
52.7%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
136
134
188
Rate
Black / African American
N/A
N/A
N/A
65.7%
56.1%
59.8%
'N' (denominator)
Black / African American
N/A
N/A
N/A
70
66
97
Rate
Eastern European
N/A
N/A
N/A
64.3%
56.2%
37.5%
'N' (denominator)
Eastern European
N/A
N/A
N/A
14
16
24
Rate
Filipino
N/A
N/A
N/A
61.1%
64.3%
76.5%
'N' (denominator)
Filipino
N/A
N/A
N/A
18
14
17
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
54.9%
46.4%
53.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
144
151
205
Rate
Middle Eastern
N/A
N/A
N/A
45.5%
64.3%
55.3%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
22
28
47
Rate
Multi-Racial
N/A
N/A
N/A
46.6%
52.9%
67.2%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
58
51
61
Rate
Native American / Alaskan Native
N/A
N/A
N/A
50.0%
66.7%
46.2%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
6
12
13
Rate
Other Non-White
N/A
N/A
N/A
33.3%
43.8%
55.6%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
15
16
18
Rate
Pacific Islander
N/A
N/A
N/A
68.4%
61.5%
75.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
19
13
8
Rate
White
N/A
N/A
N/A
47.4%
51.5%
48.8%
'N' (denominator)
White
N/A
N/A
N/A
325
326
377
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
23.3%
30.3%
30.3%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
73
76
99
Rate
Black / African American
N/A
N/A
N/A
19.6%
18.9%
20.7%
'N' (denominator)
Black / African American
N/A
N/A
N/A
46
37
58
Rate
Eastern European
N/A
N/A
N/A
33.3%
11.1%
22.2%
'N' (denominator)
Eastern European
N/A
N/A
N/A
9
9
9
Rate
Filipino
N/A
N/A
N/A
18.2%
22.2%
15.4%
'N' (denominator)
Filipino
N/A
N/A
N/A
11
9
13
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
17.7%
15.7%
17.3%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
79
70
110
Rate
Middle Eastern
N/A
N/A
N/A
20.0%
38.9%
46.2%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
10
18
26
Rate
Multi-Racial
N/A
N/A
N/A
14.8%
33.3%
19.5%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
27
27
41
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
25.0%
33.3%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
8
6
Rate
Other Non-White
N/A
N/A
N/A
20.0%
42.9%
30.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
5
7
10
Rate
Pacific Islander
N/A
N/A
N/A
15.4%
25.0%
16.7%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
13
8
6
Rate
White
N/A
N/A
N/A
15.6%
13.7%
17.4%
'N' (denominator)
White
N/A
N/A
N/A
154
168
184
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
94.1%
95.7%
80.0%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
17
23
30
Rate
Black / African American
N/A
N/A
N/A
77.8%
85.7%
91.7%
'N' (denominator)
Black / African American
N/A
N/A
N/A
9
7
12
Rate
Eastern European
N/A
N/A
N/A
100.0%
N/A
100.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
3
N/A
2
Rate
Filipino
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
2
2
2
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
92.9%
90.9%
94.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
14
11
19
Rate
Middle Eastern
N/A
N/A
N/A
100.0%
85.7%
83.3%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
2
7
12
Rate
Multi-Racial
N/A
N/A
N/A
75.0%
100.0%
87.5%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
4
9
8
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
50.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
2
2
Rate
Other Non-White
N/A
N/A
N/A
100.0%
100.0%
66.7%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
1
3
3
Rate
Pacific Islander
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
2
2
1
Rate
White
N/A
N/A
N/A
87.5%
87.0%
87.5%
'N' (denominator)
White
N/A
N/A
N/A
24
23
32
Center for Leadership and Development - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
43.8%
52.1%
50.2%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
201
144
271
Rate
Second semester at ARC
N/A
N/A
N/A
53.2%
54.8%
51.0%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
278
228
365
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
56.5%
48.2%
51.8%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
248
255
224
Rate
5 or more semesters at ARC
N/A
N/A
N/A
51.8%
55.8%
62.8%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
112
206
191
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
21.6%
25.3%
11.8%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
88
75
136
Rate
Second semester at ARC
N/A
N/A
N/A
12.8%
17.6%
23.1%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
148
125
186
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
18.6%
18.7%
24.1%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
140
123
116
Rate
5 or more semesters at ARC
N/A
N/A
N/A
22.4%
26.1%
27.5%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
58
115
120
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
100.0%
89.5%
81.2%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
19
19
16
Rate
Second semester at ARC
N/A
N/A
N/A
84.2%
100.0%
86.0%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
19
22
43
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
92.3%
91.3%
89.3%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
26
23
28
Rate
5 or more semesters at ARC
N/A
N/A
N/A
76.9%
83.3%
87.9%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
13
30
33
Center for Leadership and Development - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
51.4%
52.3%
53.5%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
764
775
964
Rate
Natomas Center
N/A
N/A
N/A
45.8%
40.9%
58.1%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
24
22
43
Rate
About the same at each
N/A
N/A
N/A
65.4%
63.6%
49.0%
'N' (denominator)
About the same at each
N/A
N/A
N/A
26
33
49
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
18.1%
20.5%
21.3%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
393
405
516
Rate
Natomas Center
N/A
N/A
N/A
9.1%
33.3%
24.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
11
9
25
Rate
About the same at each
N/A
N/A
N/A
35.3%
33.3%
37.5%
'N' (denominator)
About the same at each
N/A
N/A
N/A
17
21
24
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
90.1%
91.6%
86.4%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
71
83
110
Rate
Natomas Center
N/A
N/A
N/A
100.0%
100.0%
83.3%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
1
3
6
Rate
About the same at each
N/A
N/A
N/A
83.3%
71.4%
88.9%
'N' (denominator)
About the same at each
N/A
N/A
N/A
6
7
9
Center for Leadership and Development - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
51.5%
49.6%
52.6%
'N' (denominator)
Female
N/A
N/A
N/A
536
534
652
Rate
Male
N/A
N/A
N/A
53.4%
59.2%
55.6%
'N' (denominator)
Male
N/A
N/A
N/A
234
238
338
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
60.0%
63.6%
51.5%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
30
22
33
Rate
Prefer not to say
N/A
N/A
N/A
43.6%
48.4%
37.5%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
39
31
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
17.8%
19.6%
19.8%
'N' (denominator)
Female
N/A
N/A
N/A
276
265
343
Rate
Male
N/A
N/A
N/A
19.2%
22.0%
25.0%
'N' (denominator)
Male
N/A
N/A
N/A
125
141
188
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
5.6%
14.3%
29.4%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
18
14
17
Rate
Prefer not to say
N/A
N/A
N/A
23.5%
40.0%
16.7%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
17
15
12
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
89.8%
86.5%
88.2%
'N' (denominator)
Female
N/A
N/A
N/A
49
52
68
Rate
Male
N/A
N/A
N/A
87.5%
93.5%
83.0%
'N' (denominator)
Male
N/A
N/A
N/A
24
31
47
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
100.0%
100.0%
80.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
1
2
5
Rate
Prefer not to say
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
4
6
2
Center for Leadership and Development - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
80.0%
66.7%
0.0%
'N' (denominator)
under 18
N/A
N/A
N/A
5
3
6
Rate
18-20
N/A
N/A
N/A
57.2%
56.1%
57.0%
'N' (denominator)
18-20
N/A
N/A
N/A
264
221
358
Rate
21-24
N/A
N/A
N/A
43.1%
59.2%
55.3%
'N' (denominator)
21-24
N/A
N/A
N/A
123
125
159
Rate
25-29
N/A
N/A
N/A
62.9%
47.0%
53.2%
'N' (denominator)
25-29
N/A
N/A
N/A
70
83
109
Rate
30-39
N/A
N/A
N/A
45.6%
51.7%
47.9%
'N' (denominator)
30-39
N/A
N/A
N/A
171
180
213
Rate
40-49
N/A
N/A
N/A
54.7%
50.4%
42.1%
'N' (denominator)
40-49
N/A
N/A
N/A
106
121
114
Rate
50 or older
N/A
N/A
N/A
47.4%
49.5%
62.1%
'N' (denominator)
50 or older
N/A
N/A
N/A
97
97
103
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
25.0%
50.0%
N/A
'N' (denominator)
under 18
N/A
N/A
N/A
4
2
0
Rate
18-20
N/A
N/A
N/A
19.2%
16.9%
23.0%
'N' (denominator)
18-20
N/A
N/A
N/A
151
124
204
Rate
21-24
N/A
N/A
N/A
20.8%
25.7%
19.3%
'N' (denominator)
21-24
N/A
N/A
N/A
53
74
88
Rate
25-29
N/A
N/A
N/A
18.2%
25.6%
24.1%
'N' (denominator)
25-29
N/A
N/A
N/A
44
39
58
Rate
30-39
N/A
N/A
N/A
16.7%
23.7%
27.5%
'N' (denominator)
30-39
N/A
N/A
N/A
78
93
102
Rate
40-49
N/A
N/A
N/A
20.7%
18.0%
27.1%
'N' (denominator)
40-49
N/A
N/A
N/A
58
61
48
Rate
50 or older
N/A
N/A
N/A
8.7%
18.8%
7.8%
'N' (denominator)
50 or older
N/A
N/A
N/A
46
48
64
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
100.0%
100.0%
N/A
'N' (denominator)
under 18
N/A
N/A
N/A
1
1
0
Rate
18-20
N/A
N/A
N/A
96.6%
95.2%
83.0%
'N' (denominator)
18-20
N/A
N/A
N/A
29
21
47
Rate
21-24
N/A
N/A
N/A
81.8%
78.9%
88.2%
'N' (denominator)
21-24
N/A
N/A
N/A
11
19
17
Rate
25-29
N/A
N/A
N/A
87.5%
80.0%
85.7%
'N' (denominator)
25-29
N/A
N/A
N/A
8
10
14
Rate
30-39
N/A
N/A
N/A
92.3%
95.5%
85.7%
'N' (denominator)
30-39
N/A
N/A
N/A
13
22
28
Rate
40-49
N/A
N/A
N/A
75.0%
90.9%
100.0%
'N' (denominator)
40-49
N/A
N/A
N/A
12
11
13
Rate
50 or older
N/A
N/A
N/A
100.0%
100.0%
80.0%
'N' (denominator)
50 or older
N/A
N/A
N/A
4
9
5
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