Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
Connect Center
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
68.6%
65.8%
73.3%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
41.4%
45.5%
50.8%
'N' (denominator)
All
481
433
897
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
92.0%
91.9%
91.4%
'N' (denominator)
All
199
197
456
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
Connect Center - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
65.1%
78.6%
74.3%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
76.0%
63.8%
72.9%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
71.4%
60.0%
87.5%
'N' (denominator)
Eastern European
7
5
16
Rate
Filipino
85.7%
45.5%
75.0%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
67.3%
59.3%
69.9%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
66.7%
83.3%
75.4%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
70.3%
66.7%
82.5%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
71.4%
60.0%
75.0%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
68.8%
50.0%
64.0%
'N' (denominator)
Other Non-White
16
8
25
Rate
Pacific Islander
100.0%
78.6%
84.6%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
68.5%
65.1%
65.1%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
44.4%
57.6%
51.5%
'N' (denominator)
Asian American / Asian
54
66
165
Rate
Black / African American
52.6%
47.7%
56.5%
'N' (denominator)
Black / African American
57
44
62
Rate
Eastern European
40.0%
33.3%
28.6%
'N' (denominator)
Eastern European
5
3
14
Rate
Filipino
16.7%
20.0%
38.9%
'N' (denominator)
Filipino
6
5
18
Rate
Latino/a/x, Hispanic
38.2%
35.9%
45.6%
'N' (denominator)
Latino/a/x, Hispanic
76
64
114
Rate
Middle Eastern
42.9%
40.0%
73.5%
'N' (denominator)
Middle Eastern
14
20
49
Rate
Multi-Racial
30.8%
44.4%
48.5%
'N' (denominator)
Multi-Racial
26
18
33
Rate
Native American / Alaskan Native
60.0%
100.0%
66.7%
'N' (denominator)
Native American / Alaskan Native
5
3
6
Rate
Other Non-White
54.5%
50.0%
31.3%
'N' (denominator)
Other Non-White
11
4
16
Rate
Pacific Islander
66.7%
36.4%
45.5%
'N' (denominator)
Pacific Islander
9
11
11
Rate
White
39.1%
45.9%
45.9%
'N' (denominator)
White
202
181
181
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
79.2%
92.1%
95.3%
'N' (denominator)
Asian American / Asian
24
38
85
Rate
Black / African American
93.3%
85.7%
97.1%
'N' (denominator)
Black / African American
30
21
35
Rate
Eastern European
100.0%
100.0%
100.0%
'N' (denominator)
Eastern European
2
1
4
Rate
Filipino
100.0%
100.0%
85.7%
'N' (denominator)
Filipino
1
1
7
Rate
Latino/a/x, Hispanic
89.7%
91.3%
88.5%
'N' (denominator)
Latino/a/x, Hispanic
29
23
52
Rate
Middle Eastern
100.0%
100.0%
83.3%
'N' (denominator)
Middle Eastern
6
8
36
Rate
Multi-Racial
87.5%
87.5%
100.0%
'N' (denominator)
Multi-Racial
8
8
16
Rate
Native American / Alaskan Native
100.0%
33.3%
100.0%
'N' (denominator)
Native American / Alaskan Native
3
3
4
Rate
Other Non-White
100.0%
100.0%
100.0%
'N' (denominator)
Other Non-White
6
2
5
Rate
Pacific Islander
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
6
4
5
Rate
White
96.2%
95.2%
95.2%
'N' (denominator)
White
79
83
83
Connect Center - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
63.3%
61.4%
64.9%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
64.1%
66.9%
72.5%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
71.0%
62.5%
76.5%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
70.0%
50.0%
84.4%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
47.4%
47.1%
37.7%
'N' (denominator)
First semester at ARC
57
51
146
Rate
Second semester at ARC
38.1%
38.5%
51.2%
'N' (denominator)
Second semester at ARC
84
91
258
Rate
3 or 4 semesters at ARC
40.2%
41.7%
51.1%
'N' (denominator)
3 or 4 semesters at ARC
164
120
274
Rate
5 or more semesters at ARC
28.6%
41.7%
40.7%
'N' (denominator)
5 or more semesters at ARC
7
12
27
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
92.6%
95.8%
89.1%
'N' (denominator)
First semester at ARC
27
24
55
Rate
Second semester at ARC
96.9%
97.1%
87.1%
'N' (denominator)
Second semester at ARC
32
35
132
Rate
3 or 4 semesters at ARC
87.9%
88.0%
92.9%
'N' (denominator)
3 or 4 semesters at ARC
66
50
140
Rate
5 or more semesters at ARC
100.0%
100.0%
90.9%
'N' (denominator)
5 or more semesters at ARC
2
5
11
Connect Center - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
69.2%
66.4%
75.4%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
70.4%
62.5%
57.1%
'N' (denominator)
Natomas Center
27
16
35
Rate
About the same at each
56.0%
66.7%
58.3%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
42.9%
47.0%
51.8%
'N' (denominator)
ARC Main Campus
434
394
801
Rate
Natomas Center
5.3%
20.0%
35.0%
'N' (denominator)
Natomas Center
19
10
20
Rate
About the same at each
57.1%
28.6%
60.0%
'N' (denominator)
About the same at each
14
14
35
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
91.9%
91.4%
91.3%
'N' (denominator)
ARC Main Campus
186
185
415
Rate
Natomas Center
100.0%
100.0%
85.7%
'N' (denominator)
Natomas Center
1
2
7
Rate
About the same at each
100.0%
100.0%
95.2%
'N' (denominator)
About the same at each
8
4
21
Connect Center - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
69.8%
65.4%
74.4%
'N' (denominator)
Female
460
434
737
Rate
Male
67.7%
68.8%
73.3%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
70.0%
50.0%
84.4%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
60.0%
66.7%
61.6%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
40.5%
46.5%
52.9%
'N' (denominator)
Female
321
284
548
Rate
Male
45.2%
43.6%
49.4%
'N' (denominator)
Male
126
117
261
Rate
Non-binary/third gender
28.6%
41.7%
40.7%
'N' (denominator)
Non-binary/third gender
7
12
27
Rate
Prefer not to say
37.0%
45.0%
42.6%
'N' (denominator)
Prefer not to say
27
20
61
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
94.6%
94.7%
91.7%
'N' (denominator)
Female
130
132
290
Rate
Male
87.7%
88.2%
92.2%
'N' (denominator)
Male
57
51
129
Rate
Non-binary/third gender
100.0%
100.0%
90.9%
'N' (denominator)
Non-binary/third gender
2
5
11
Rate
Prefer not to say
80.0%
66.7%
84.6%
'N' (denominator)
Prefer not to say
10
9
26
Connect Center - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
50.0%
60.0%
64.6%
'N' (denominator)
under 18
14
15
48
Rate
18-20
75.2%
66.4%
77.1%
'N' (denominator)
18-20
121
128
306
Rate
21-24
66.9%
76.9%
74.3%
'N' (denominator)
21-24
121
104
206
Rate
25-29
72.2%
77.1%
73.6%
'N' (denominator)
25-29
97
70
121
Rate
30-39
63.2%
61.4%
75.6%
'N' (denominator)
30-39
171
145
205
Rate
40-49
71.6%
63.2%
66.0%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
76.7%
54.7%
76.3%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
14.3%
44.4%
48.4%
'N' (denominator)
under 18
7
9
31
Rate
18-20
42.9%
44.7%
46.6%
'N' (denominator)
18-20
91
85
236
Rate
21-24
40.7%
52.5%
56.2%
'N' (denominator)
21-24
81
80
153
Rate
25-29
48.6%
35.2%
57.3%
'N' (denominator)
25-29
70
54
89
Rate
30-39
50.9%
49.4%
54.2%
'N' (denominator)
30-39
108
89
155
Rate
40-49
31.0%
45.5%
53.3%
'N' (denominator)
40-49
58
55
105
Rate
50 or older
26.8%
38.3%
41.5%
'N' (denominator)
50 or older
56
47
106
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
100.0%
100.0%
93.3%
'N' (denominator)
under 18
1
4
15
Rate
18-20
92.3%
89.5%
90.0%
'N' (denominator)
18-20
39
38
110
Rate
21-24
100.0%
90.5%
87.2%
'N' (denominator)
21-24
33
42
86
Rate
25-29
82.4%
94.7%
96.1%
'N' (denominator)
25-29
34
19
51
Rate
30-39
92.7%
95.5%
92.9%
'N' (denominator)
30-39
55
44
84
Rate
40-49
94.4%
92.0%
96.4%
'N' (denominator)
40-49
18
25
56
Rate
50 or older
93.3%
88.9%
90.9%
'N' (denominator)
50 or older
15
18
44
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