Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
Connect Center
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
All
N/A
N/A
N/A
68.6%
65.8%
73.3%
'N' (denominator)
All
N/A
N/A
N/A
701
658
1224
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
All
N/A
N/A
N/A
41.4%
45.5%
50.8%
'N' (denominator)
All
N/A
N/A
N/A
481
433
897
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
All
N/A
N/A
N/A
92.0%
91.9%
91.4%
'N' (denominator)
All
N/A
N/A
N/A
199
197
456
1 2 3
Connect Center - Disaggregated by Race
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Asian American / Asian
N/A
N/A
N/A
65.1%
78.6%
74.3%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
83
84
222
Rate
Black / African American
N/A
N/A
N/A
76.0%
63.8%
72.9%
'N' (denominator)
Black / African American
N/A
N/A
N/A
75
69
85
Rate
Eastern European
N/A
N/A
N/A
71.4%
60.0%
87.5%
'N' (denominator)
Eastern European
N/A
N/A
N/A
7
5
16
Rate
Filipino
N/A
N/A
N/A
85.7%
45.5%
75.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
7
11
24
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
67.3%
59.3%
69.9%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
113
108
163
Rate
Middle Eastern
N/A
N/A
N/A
66.7%
83.3%
75.4%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
21
24
65
Rate
Multi-Racial
N/A
N/A
N/A
70.3%
66.7%
82.5%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
37
27
40
Rate
Native American / Alaskan Native
N/A
N/A
N/A
71.4%
60.0%
75.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
7
5
8
Rate
Other Non-White
N/A
N/A
N/A
68.8%
50.0%
64.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
16
8
25
Rate
Pacific Islander
N/A
N/A
N/A
100.0%
78.6%
84.6%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
9
14
13
Rate
White
N/A
N/A
N/A
68.5%
65.1%
65.1%
'N' (denominator)
White
N/A
N/A
N/A
295
278
278
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Asian American / Asian
N/A
N/A
N/A
44.4%
57.6%
51.5%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
54
66
165
Rate
Black / African American
N/A
N/A
N/A
52.6%
47.7%
56.5%
'N' (denominator)
Black / African American
N/A
N/A
N/A
57
44
62
Rate
Eastern European
N/A
N/A
N/A
40.0%
33.3%
28.6%
'N' (denominator)
Eastern European
N/A
N/A
N/A
5
3
14
Rate
Filipino
N/A
N/A
N/A
16.7%
20.0%
38.9%
'N' (denominator)
Filipino
N/A
N/A
N/A
6
5
18
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
38.2%
35.9%
45.6%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
76
64
114
Rate
Middle Eastern
N/A
N/A
N/A
42.9%
40.0%
73.5%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
14
20
49
Rate
Multi-Racial
N/A
N/A
N/A
30.8%
44.4%
48.5%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
26
18
33
Rate
Native American / Alaskan Native
N/A
N/A
N/A
60.0%
100.0%
66.7%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
5
3
6
Rate
Other Non-White
N/A
N/A
N/A
54.5%
50.0%
31.3%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
11
4
16
Rate
Pacific Islander
N/A
N/A
N/A
66.7%
36.4%
45.5%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
9
11
11
Rate
White
N/A
N/A
N/A
39.1%
45.9%
45.9%
'N' (denominator)
White
N/A
N/A
N/A
202
181
181
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Asian American / Asian
N/A
N/A
N/A
79.2%
92.1%
95.3%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
24
38
85
Rate
Black / African American
N/A
N/A
N/A
93.3%
85.7%
97.1%
'N' (denominator)
Black / African American
N/A
N/A
N/A
30
21
35
Rate
Eastern European
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
2
1
4
Rate
Filipino
N/A
N/A
N/A
100.0%
100.0%
85.7%
'N' (denominator)
Filipino
N/A
N/A
N/A
1
1
7
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
89.7%
91.3%
88.5%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
29
23
52
Rate
Middle Eastern
N/A
N/A
N/A
100.0%
100.0%
83.3%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
6
8
36
Rate
Multi-Racial
N/A
N/A
N/A
87.5%
87.5%
100.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
8
8
16
Rate
Native American / Alaskan Native
N/A
N/A
N/A
100.0%
33.3%
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
3
3
4
Rate
Other Non-White
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
6
2
5
Rate
Pacific Islander
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
6
4
5
Rate
White
N/A
N/A
N/A
96.2%
95.2%
95.2%
'N' (denominator)
White
N/A
N/A
N/A
79
83
83
Connect Center - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
First semester at ARC
N/A
N/A
N/A
63.3%
61.4%
64.9%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
90
83
225
Rate
Second semester at ARC
N/A
N/A
N/A
64.1%
66.9%
72.5%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
131
136
356
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
71.0%
62.5%
76.5%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
231
192
358
Rate
5 or more semesters at ARC
N/A
N/A
N/A
70.0%
50.0%
84.4%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
10
24
32
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
First semester at ARC
N/A
N/A
N/A
47.4%
47.1%
37.7%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
57
51
146
Rate
Second semester at ARC
N/A
N/A
N/A
38.1%
38.5%
51.2%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
84
91
258
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
40.2%
41.7%
51.1%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
164
120
274
Rate
5 or more semesters at ARC
N/A
N/A
N/A
28.6%
41.7%
40.7%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
7
12
27
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
First semester at ARC
N/A
N/A
N/A
92.6%
95.8%
89.1%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
27
24
55
Rate
Second semester at ARC
N/A
N/A
N/A
96.9%
97.1%
87.1%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
32
35
132
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
87.9%
88.0%
92.9%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
66
50
140
Rate
5 or more semesters at ARC
N/A
N/A
N/A
100.0%
100.0%
90.9%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
2
5
11
Connect Center - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
ARC Main Campus
N/A
N/A
N/A
69.2%
66.4%
75.4%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
627
593
1063
Rate
Natomas Center
N/A
N/A
N/A
70.4%
62.5%
57.1%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
27
16
35
Rate
About the same at each
N/A
N/A
N/A
56.0%
66.7%
58.3%
'N' (denominator)
About the same at each
N/A
N/A
N/A
25
21
60
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
ARC Main Campus
N/A
N/A
N/A
42.9%
47.0%
51.8%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
434
394
801
Rate
Natomas Center
N/A
N/A
N/A
5.3%
20.0%
35.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
19
10
20
Rate
About the same at each
N/A
N/A
N/A
57.1%
28.6%
60.0%
'N' (denominator)
About the same at each
N/A
N/A
N/A
14
14
35
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
ARC Main Campus
N/A
N/A
N/A
91.9%
91.4%
91.3%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
186
185
415
Rate
Natomas Center
N/A
N/A
N/A
100.0%
100.0%
85.7%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
1
2
7
Rate
About the same at each
N/A
N/A
N/A
100.0%
100.0%
95.2%
'N' (denominator)
About the same at each
N/A
N/A
N/A
8
4
21
Connect Center - Disaggregated by Gender
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Female
N/A
N/A
N/A
69.8%
65.4%
74.4%
'N' (denominator)
Female
N/A
N/A
N/A
460
434
737
Rate
Male
N/A
N/A
N/A
67.7%
68.8%
73.3%
'N' (denominator)
Male
N/A
N/A
N/A
186
170
356
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
70.0%
50.0%
84.4%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
10
24
32
Rate
Prefer not to say
N/A
N/A
N/A
60.0%
66.7%
61.6%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
45
30
99
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Female
N/A
N/A
N/A
40.5%
46.5%
52.9%
'N' (denominator)
Female
N/A
N/A
N/A
321
284
548
Rate
Male
N/A
N/A
N/A
45.2%
43.6%
49.4%
'N' (denominator)
Male
N/A
N/A
N/A
126
117
261
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
28.6%
41.7%
40.7%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
7
12
27
Rate
Prefer not to say
N/A
N/A
N/A
37.0%
45.0%
42.6%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
27
20
61
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Female
N/A
N/A
N/A
94.6%
94.7%
91.7%
'N' (denominator)
Female
N/A
N/A
N/A
130
132
290
Rate
Male
N/A
N/A
N/A
87.7%
88.2%
92.2%
'N' (denominator)
Male
N/A
N/A
N/A
57
51
129
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
100.0%
100.0%
90.9%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
2
5
11
Rate
Prefer not to say
N/A
N/A
N/A
80.0%
66.7%
84.6%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
10
9
26
Connect Center - Disaggregated by Age Group
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
under 18
N/A
N/A
N/A
50.0%
60.0%
64.6%
'N' (denominator)
under 18
N/A
N/A
N/A
14
15
48
Rate
18-20
N/A
N/A
N/A
75.2%
66.4%
77.1%
'N' (denominator)
18-20
N/A
N/A
N/A
121
128
306
Rate
21-24
N/A
N/A
N/A
66.9%
76.9%
74.3%
'N' (denominator)
21-24
N/A
N/A
N/A
121
104
206
Rate
25-29
N/A
N/A
N/A
72.2%
77.1%
73.6%
'N' (denominator)
25-29
N/A
N/A
N/A
97
70
121
Rate
30-39
N/A
N/A
N/A
63.2%
61.4%
75.6%
'N' (denominator)
30-39
N/A
N/A
N/A
171
145
205
Rate
40-49
N/A
N/A
N/A
71.6%
63.2%
66.0%
'N' (denominator)
40-49
N/A
N/A
N/A
81
87
159
Rate
50 or older
N/A
N/A
N/A
76.7%
54.7%
76.3%
'N' (denominator)
50 or older
N/A
N/A
N/A
73
86
139
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
under 18
N/A
N/A
N/A
14.3%
44.4%
48.4%
'N' (denominator)
under 18
N/A
N/A
N/A
7
9
31
Rate
18-20
N/A
N/A
N/A
42.9%
44.7%
46.6%
'N' (denominator)
18-20
N/A
N/A
N/A
91
85
236
Rate
21-24
N/A
N/A
N/A
40.7%
52.5%
56.2%
'N' (denominator)
21-24
N/A
N/A
N/A
81
80
153
Rate
25-29
N/A
N/A
N/A
48.6%
35.2%
57.3%
'N' (denominator)
25-29
N/A
N/A
N/A
70
54
89
Rate
30-39
N/A
N/A
N/A
50.9%
49.4%
54.2%
'N' (denominator)
30-39
N/A
N/A
N/A
108
89
155
Rate
40-49
N/A
N/A
N/A
31.0%
45.5%
53.3%
'N' (denominator)
40-49
N/A
N/A
N/A
58
55
105
Rate
50 or older
N/A
N/A
N/A
26.8%
38.3%
41.5%
'N' (denominator)
50 or older
N/A
N/A
N/A
56
47
106
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
under 18
N/A
N/A
N/A
100.0%
100.0%
93.3%
'N' (denominator)
under 18
N/A
N/A
N/A
1
4
15
Rate
18-20
N/A
N/A
N/A
92.3%
89.5%
90.0%
'N' (denominator)
18-20
N/A
N/A
N/A
39
38
110
Rate
21-24
N/A
N/A
N/A
100.0%
90.5%
87.2%
'N' (denominator)
21-24
N/A
N/A
N/A
33
42
86
Rate
25-29
N/A
N/A
N/A
82.4%
94.7%
96.1%
'N' (denominator)
25-29
N/A
N/A
N/A
34
19
51
Rate
30-39
N/A
N/A
N/A
92.7%
95.5%
92.9%
'N' (denominator)
30-39
N/A
N/A
N/A
55
44
84
Rate
40-49
N/A
N/A
N/A
94.4%
92.0%
96.4%
'N' (denominator)
40-49
N/A
N/A
N/A
18
25
56
Rate
50 or older
N/A
N/A
N/A
93.3%
88.9%
90.9%
'N' (denominator)
50 or older
N/A
N/A
N/A
15
18
44
Download PDF
