Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

Connect Center

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	68.6%	65.8%	73.3%	N/A	N/A
'N' (denominator)	All	701	658	1224	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	41.4%	45.5%	50.8%	N/A	N/A
'N' (denominator)	All	481	433	897	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	92.0%	91.9%	91.4%	N/A	N/A
'N' (denominator)	All	199	197	456	N/A	N/A

¹ Percent of all students aware of or recognizing the existence of a given support area at ARC.
² Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
³ Percent of those that used a given support area at ARC that were satisfied with the support received.

Connect Center - Disaggregated by Race

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	65.1%	78.6%	74.3%	N/A	N/A
'N' (denominator)	Asian American / Asian	83	84	222	N/A	N/A
Rate	Black / African American	76.0%	63.8%	72.9%	N/A	N/A
'N' (denominator)	Black / African American	75	69	85	N/A	N/A
Rate	Eastern European	71.4%	60.0%	87.5%	N/A	N/A
'N' (denominator)	Eastern European	7	5	16	N/A	N/A
Rate	Filipino	85.7%	45.5%	75.0%	N/A	N/A
'N' (denominator)	Filipino	7	11	24	N/A	N/A
Rate	Latino/a/x, Hispanic	67.3%	59.3%	69.9%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	113	108	163	N/A	N/A
Rate	Middle Eastern	66.7%	83.3%	75.4%	N/A	N/A
'N' (denominator)	Middle Eastern	21	24	65	N/A	N/A
Rate	Multi-Racial	70.3%	66.7%	82.5%	N/A	N/A
'N' (denominator)	Multi-Racial	37	27	40	N/A	N/A
Rate	Native American / Alaskan Native	71.4%	60.0%	75.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	7	5	8	N/A	N/A
Rate	Other Non-White	68.8%	50.0%	64.0%	N/A	N/A
'N' (denominator)	Other Non-White	16	8	25	N/A	N/A
Rate	Pacific Islander	100.0%	78.6%	84.6%	N/A	N/A
'N' (denominator)	Pacific Islander	9	14	13	N/A	N/A
Rate	White	68.5%	65.1%	65.1%	N/A	N/A
'N' (denominator)	White	295	278	278	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	44.4%	57.6%	51.5%	N/A	N/A
'N' (denominator)	Asian American / Asian	54	66	165	N/A	N/A
Rate	Black / African American	52.6%	47.7%	56.5%	N/A	N/A
'N' (denominator)	Black / African American	57	44	62	N/A	N/A
Rate	Eastern European	40.0%	33.3%	28.6%	N/A	N/A
'N' (denominator)	Eastern European	5	3	14	N/A	N/A
Rate	Filipino	16.7%	20.0%	38.9%	N/A	N/A
'N' (denominator)	Filipino	6	5	18	N/A	N/A
Rate	Latino/a/x, Hispanic	38.2%	35.9%	45.6%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	76	64	114	N/A	N/A
Rate	Middle Eastern	42.9%	40.0%	73.5%	N/A	N/A
'N' (denominator)	Middle Eastern	14	20	49	N/A	N/A
Rate	Multi-Racial	30.8%	44.4%	48.5%	N/A	N/A
'N' (denominator)	Multi-Racial	26	18	33	N/A	N/A
Rate	Native American / Alaskan Native	60.0%	100.0%	66.7%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	5	3	6	N/A	N/A
Rate	Other Non-White	54.5%	50.0%	31.3%	N/A	N/A
'N' (denominator)	Other Non-White	11	4	16	N/A	N/A
Rate	Pacific Islander	66.7%	36.4%	45.5%	N/A	N/A
'N' (denominator)	Pacific Islander	9	11	11	N/A	N/A
Rate	White	39.1%	45.9%	45.9%	N/A	N/A
'N' (denominator)	White	202	181	181	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	79.2%	92.1%	95.3%	N/A	N/A
'N' (denominator)	Asian American / Asian	24	38	85	N/A	N/A
Rate	Black / African American	93.3%	85.7%	97.1%	N/A	N/A
'N' (denominator)	Black / African American	30	21	35	N/A	N/A
Rate	Eastern European	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Eastern European	2	1	4	N/A	N/A
Rate	Filipino	100.0%	100.0%	85.7%	N/A	N/A
'N' (denominator)	Filipino	1	1	7	N/A	N/A
Rate	Latino/a/x, Hispanic	89.7%	91.3%	88.5%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	29	23	52	N/A	N/A
Rate	Middle Eastern	100.0%	100.0%	83.3%	N/A	N/A
'N' (denominator)	Middle Eastern	6	8	36	N/A	N/A
Rate	Multi-Racial	87.5%	87.5%	100.0%	N/A	N/A
'N' (denominator)	Multi-Racial	8	8	16	N/A	N/A
Rate	Native American / Alaskan Native	100.0%	33.3%	100.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	3	3	4	N/A	N/A
Rate	Other Non-White	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Other Non-White	6	2	5	N/A	N/A
Rate	Pacific Islander	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Pacific Islander	6	4	5	N/A	N/A
Rate	White	96.2%	95.2%	95.2%	N/A	N/A
'N' (denominator)	White	79	83	83	N/A	N/A

Connect Center - Disaggregated by Number of Semesters at ARC

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	63.3%	61.4%	64.9%	N/A	N/A
'N' (denominator)	First semester at ARC	90	83	225	N/A	N/A
Rate	Second semester at ARC	64.1%	66.9%	72.5%	N/A	N/A
'N' (denominator)	Second semester at ARC	131	136	356	N/A	N/A
Rate	3 or 4 semesters at ARC	71.0%	62.5%	76.5%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	231	192	358	N/A	N/A
Rate	5 or more semesters at ARC	70.0%	50.0%	84.4%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	10	24	32	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	47.4%	47.1%	37.7%	N/A	N/A
'N' (denominator)	First semester at ARC	57	51	146	N/A	N/A
Rate	Second semester at ARC	38.1%	38.5%	51.2%	N/A	N/A
'N' (denominator)	Second semester at ARC	84	91	258	N/A	N/A
Rate	3 or 4 semesters at ARC	40.2%	41.7%	51.1%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	164	120	274	N/A	N/A
Rate	5 or more semesters at ARC	28.6%	41.7%	40.7%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	7	12	27	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	92.6%	95.8%	89.1%	N/A	N/A
'N' (denominator)	First semester at ARC	27	24	55	N/A	N/A
Rate	Second semester at ARC	96.9%	97.1%	87.1%	N/A	N/A
'N' (denominator)	Second semester at ARC	32	35	132	N/A	N/A
Rate	3 or 4 semesters at ARC	87.9%	88.0%	92.9%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	66	50	140	N/A	N/A
Rate	5 or more semesters at ARC	100.0%	100.0%	90.9%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	2	5	11	N/A	N/A

Connect Center - Disaggregated by where students take most of their classes

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	69.2%	66.4%	75.4%	N/A	N/A
'N' (denominator)	ARC Main Campus	627	593	1063	N/A	N/A
Rate	Natomas Center	70.4%	62.5%	57.1%	N/A	N/A
'N' (denominator)	Natomas Center	27	16	35	N/A	N/A
Rate	About the same at each	56.0%	66.7%	58.3%	N/A	N/A
'N' (denominator)	About the same at each	25	21	60	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	42.9%	47.0%	51.8%	N/A	N/A
'N' (denominator)	ARC Main Campus	434	394	801	N/A	N/A
Rate	Natomas Center	5.3%	20.0%	35.0%	N/A	N/A
'N' (denominator)	Natomas Center	19	10	20	N/A	N/A
Rate	About the same at each	57.1%	28.6%	60.0%	N/A	N/A
'N' (denominator)	About the same at each	14	14	35	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	91.9%	91.4%	91.3%	N/A	N/A
'N' (denominator)	ARC Main Campus	186	185	415	N/A	N/A
Rate	Natomas Center	100.0%	100.0%	85.7%	N/A	N/A
'N' (denominator)	Natomas Center	1	2	7	N/A	N/A
Rate	About the same at each	100.0%	100.0%	95.2%	N/A	N/A
'N' (denominator)	About the same at each	8	4	21	N/A	N/A

Connect Center - Disaggregated by Gender

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	69.8%	65.4%	74.4%	N/A	N/A
'N' (denominator)	Female	460	434	737	N/A	N/A
Rate	Male	67.7%	68.8%	73.3%	N/A	N/A
'N' (denominator)	Male	186	170	356	N/A	N/A
Rate	Non-binary/third gender	70.0%	50.0%	84.4%	N/A	N/A
'N' (denominator)	Non-binary/third gender	10	24	32	N/A	N/A
Rate	Prefer not to say	60.0%	66.7%	61.6%	N/A	N/A
'N' (denominator)	Prefer not to say	45	30	99	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	40.5%	46.5%	52.9%	N/A	N/A
'N' (denominator)	Female	321	284	548	N/A	N/A
Rate	Male	45.2%	43.6%	49.4%	N/A	N/A
'N' (denominator)	Male	126	117	261	N/A	N/A
Rate	Non-binary/third gender	28.6%	41.7%	40.7%	N/A	N/A
'N' (denominator)	Non-binary/third gender	7	12	27	N/A	N/A
Rate	Prefer not to say	37.0%	45.0%	42.6%	N/A	N/A
'N' (denominator)	Prefer not to say	27	20	61	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	94.6%	94.7%	91.7%	N/A	N/A
'N' (denominator)	Female	130	132	290	N/A	N/A
Rate	Male	87.7%	88.2%	92.2%	N/A	N/A
'N' (denominator)	Male	57	51	129	N/A	N/A
Rate	Non-binary/third gender	100.0%	100.0%	90.9%	N/A	N/A
'N' (denominator)	Non-binary/third gender	2	5	11	N/A	N/A
Rate	Prefer not to say	80.0%	66.7%	84.6%	N/A	N/A
'N' (denominator)	Prefer not to say	10	9	26	N/A	N/A

Connect Center - Disaggregated by Age Group

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	50.0%	60.0%	64.6%	N/A	N/A
'N' (denominator)	under 18	14	15	48	N/A	N/A
Rate	18-20	75.2%	66.4%	77.1%	N/A	N/A
'N' (denominator)	18-20	121	128	306	N/A	N/A
Rate	21-24	66.9%	76.9%	74.3%	N/A	N/A
'N' (denominator)	21-24	121	104	206	N/A	N/A
Rate	25-29	72.2%	77.1%	73.6%	N/A	N/A
'N' (denominator)	25-29	97	70	121	N/A	N/A
Rate	30-39	63.2%	61.4%	75.6%	N/A	N/A
'N' (denominator)	30-39	171	145	205	N/A	N/A
Rate	40-49	71.6%	63.2%	66.0%	N/A	N/A
'N' (denominator)	40-49	81	87	159	N/A	N/A
Rate	50 or older	76.7%	54.7%	76.3%	N/A	N/A
'N' (denominator)	50 or older	73	86	139	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	14.3%	44.4%	48.4%	N/A	N/A
'N' (denominator)	under 18	7	9	31	N/A	N/A
Rate	18-20	42.9%	44.7%	46.6%	N/A	N/A
'N' (denominator)	18-20	91	85	236	N/A	N/A
Rate	21-24	40.7%	52.5%	56.2%	N/A	N/A
'N' (denominator)	21-24	81	80	153	N/A	N/A
Rate	25-29	48.6%	35.2%	57.3%	N/A	N/A
'N' (denominator)	25-29	70	54	89	N/A	N/A
Rate	30-39	50.9%	49.4%	54.2%	N/A	N/A
'N' (denominator)	30-39	108	89	155	N/A	N/A
Rate	40-49	31.0%	45.5%	53.3%	N/A	N/A
'N' (denominator)	40-49	58	55	105	N/A	N/A
Rate	50 or older	26.8%	38.3%	41.5%	N/A	N/A
'N' (denominator)	50 or older	56	47	106	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	100.0%	100.0%	93.3%	N/A	N/A
'N' (denominator)	under 18	1	4	15	N/A	N/A
Rate	18-20	92.3%	89.5%	90.0%	N/A	N/A
'N' (denominator)	18-20	39	38	110	N/A	N/A
Rate	21-24	100.0%	90.5%	87.2%	N/A	N/A
'N' (denominator)	21-24	33	42	86	N/A	N/A
Rate	25-29	82.4%	94.7%	96.1%	N/A	N/A
'N' (denominator)	25-29	34	19	51	N/A	N/A
Rate	30-39	92.7%	95.5%	92.9%	N/A	N/A
'N' (denominator)	30-39	55	44	84	N/A	N/A
Rate	40-49	94.4%	92.0%	96.4%	N/A	N/A
'N' (denominator)	40-49	18	25	56	N/A	N/A
Rate	50 or older	93.3%	88.9%	90.9%	N/A	N/A
'N' (denominator)	50 or older	15	18	44	N/A	N/A

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