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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

Dusty Baker Center

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 46.6% 46.4% 49.2% 30.1% N/A
'N' (denominator) All 701 658 1224 857 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 17.1% 14.4% 19.8% 23.6% N/A
'N' (denominator) All 327 305 602 258 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 85.7% 88.6% 82.4% 95.1% N/A
'N' (denominator) All 56 44 119 61 N/A

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations
Race Number of semesters at ARC Where students take most of their classes Gender Age Group

Dusty Baker Center - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 44.6% 41.7% 45.5% 33.8% N/A
'N' (denominator) Asian American / Asian 83 84 222 136 N/A
Rate Black / African American 52.0% 50.7% 56.5% 51.4% N/A
'N' (denominator) Black / African American 75 69 85 70 N/A
Rate Eastern European 28.6% 20.0% 37.5% 50.0% N/A
'N' (denominator) Eastern European 7 5 16 14 N/A
Rate Filipino 57.1% 27.3% 41.7% 16.7% N/A
'N' (denominator) Filipino 7 11 24 18 N/A
Rate Latino/a/x, Hispanic 47.8% 50.0% 46.0% 29.9% N/A
'N' (denominator) Latino/a/x, Hispanic 113 108 163 144 N/A
Rate Middle Eastern 38.1% 33.3% 61.5% 31.8% N/A
'N' (denominator) Middle Eastern 21 24 65 22 N/A
Rate Multi-Racial 43.2% 48.1% 60.0% 29.3% N/A
'N' (denominator) Multi-Racial 37 27 40 58 N/A
Rate Native American / Alaskan Native 71.4% 20.0% 25.0% N/A N/A
'N' (denominator) Native American / Alaskan Native 7 5 8 N/A N/A
Rate Other Non-White 50.0% 25.0% 40.0% 20.0% N/A
'N' (denominator) Other Non-White 16 8 25 15 N/A
Rate Pacific Islander 88.9% 50.0% 76.9% 36.8% N/A
'N' (denominator) Pacific Islander 9 14 13 19 N/A
Rate White 44.7% 48.9% 48.9% 25.2% N/A
'N' (denominator) White 295 278 278 325 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 27.0% 22.9% 23.8% 30.4% N/A
'N' (denominator) Asian American / Asian 37 35 101 46 N/A
Rate Black / African American 23.1% 17.1% 10.4% 25.0% N/A
'N' (denominator) Black / African American 39 35 48 36 N/A
Rate Eastern European 0.0% 0.0% 50.0% 57.1% N/A
'N' (denominator) Eastern European 2 1 6 7 N/A
Rate Filipino 0.0% 0.0% 10.0% N/A N/A
'N' (denominator) Filipino 4 3 10 N/A N/A
Rate Latino/a/x, Hispanic 16.7% 11.1% 17.3% 25.6% N/A
'N' (denominator) Latino/a/x, Hispanic 54 54 75 43 N/A
Rate Middle Eastern 25.0% 25.0% 37.5% 14.3% N/A
'N' (denominator) Middle Eastern 8 8 40 7 N/A
Rate Multi-Racial 12.5% 0.0% 8.3% 11.8% N/A
'N' (denominator) Multi-Racial 16 13 24 17 N/A
Rate Native American / Alaskan Native 0.0% 100.0% 0.0% N/A N/A
'N' (denominator) Native American / Alaskan Native 5 1 2 N/A N/A
Rate Other Non-White 50.0% 100.0% 10.0% 33.3% N/A
'N' (denominator) Other Non-White 8 2 10 3 N/A
Rate Pacific Islander 0.0% 28.6% 30.0% N/A N/A
'N' (denominator) Pacific Islander 8 7 10 N/A N/A
Rate White 13.6% 11.0% 11.0% 20.7% N/A
'N' (denominator) White 132 136 136 82 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 90.0% 87.5% 91.7% 92.9% N/A
'N' (denominator) Asian American / Asian 10 8 24 14 N/A
Rate Black / African American 88.9% 66.7% 100.0% 88.9% N/A
'N' (denominator) Black / African American 9 6 5 9 N/A
Rate Eastern European N/A N/A 100.0% 100.0% N/A
'N' (denominator) Eastern European 0 0 3 4 N/A
Rate Filipino N/A N/A 0.0% N/A N/A
'N' (denominator) Filipino 0 0 1 N/A N/A
Rate Latino/a/x, Hispanic 77.8% 66.7% 92.3% 90.9% N/A
'N' (denominator) Latino/a/x, Hispanic 9 6 13 11 N/A
Rate Middle Eastern 100.0% 100.0% 60.0% 100.0% N/A
'N' (denominator) Middle Eastern 2 2 15 1 N/A
Rate Multi-Racial 100.0% N/A 100.0% 100.0% N/A
'N' (denominator) Multi-Racial 2 0 2 2 N/A
Rate Native American / Alaskan Native N/A 100.0% N/A N/A N/A
'N' (denominator) Native American / Alaskan Native 0 1 0 N/A N/A
Rate Other Non-White 100.0% 100.0% 0.0% 100.0% N/A
'N' (denominator) Other Non-White 4 2 1 1 N/A
Rate Pacific Islander N/A 100.0% 66.7% N/A N/A
'N' (denominator) Pacific Islander 0 2 3 N/A N/A
Rate White 83.3% 100.0% 100.0% 100.0% N/A
'N' (denominator) White 18 15 15 17 N/A

Dusty Baker Center - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 34.4% 45.8% 41.3% 23.9% N/A
'N' (denominator) First semester at ARC 90 83 225 201 N/A
Rate Second semester at ARC 45.0% 47.8% 46.6% 29.5% N/A
'N' (denominator) Second semester at ARC 131 136 356 278 N/A
Rate 3 or 4 semesters at ARC 45.9% 39.1% 52.5% 33.1% N/A
'N' (denominator) 3 or 4 semesters at ARC 231 192 358 248 N/A
Rate 5 or more semesters at ARC 40.0% 45.8% 62.5% 35.7% N/A
'N' (denominator) 5 or more semesters at ARC 10 24 32 112 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 19.4% 7.9% 22.6% 27.1% N/A
'N' (denominator) First semester at ARC 31 38 93 48 N/A
Rate Second semester at ARC 13.6% 16.9% 19.3% 23.2% N/A
'N' (denominator) Second semester at ARC 59 65 166 82 N/A
Rate 3 or 4 semesters at ARC 20.8% 17.3% 19.7% 22.0% N/A
'N' (denominator) 3 or 4 semesters at ARC 106 75 188 82 N/A
Rate 5 or more semesters at ARC 50.0% 9.1% 5.0% 20.0% N/A
'N' (denominator) 5 or more semesters at ARC 4 11 20 40 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 83.3% 100.0% 90.5% 100.0% N/A
'N' (denominator) First semester at ARC 6 3 21 13 N/A
Rate Second semester at ARC 87.5% 90.9% 68.8% 100.0% N/A
'N' (denominator) Second semester at ARC 8 11 32 19 N/A
Rate 3 or 4 semesters at ARC 86.4% 92.3% 83.8% 94.4% N/A
'N' (denominator) 3 or 4 semesters at ARC 22 13 37 18 N/A
Rate 5 or more semesters at ARC 50.0% 100.0% 0.0% 75.0% N/A
'N' (denominator) 5 or more semesters at ARC 2 1 1 8 N/A

Dusty Baker Center - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 46.7% 45.9% 50.2% 29.8% N/A
'N' (denominator) ARC Main Campus 627 593 1063 764 N/A
Rate Natomas Center 37.0% 56.3% 45.7% 33.3% N/A
'N' (denominator) Natomas Center 27 16 35 24 N/A
Rate About the same at each 56.0% 66.7% 40.0% 46.2% N/A
'N' (denominator) About the same at each 25 21 60 26 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 16.7% 14.0% 19.7% 24.1% N/A
'N' (denominator) ARC Main Campus 293 272 534 228 N/A
Rate Natomas Center 20.0% 11.1% 6.3% 12.5% N/A
'N' (denominator) Natomas Center 10 9 16 8 N/A
Rate About the same at each 21.4% 21.4% 37.5% 25.0% N/A
'N' (denominator) About the same at each 14 14 24 12 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 87.8% 89.5% 81.9% 94.5% N/A
'N' (denominator) ARC Main Campus 49 38 105 55 N/A
Rate Natomas Center 100.0% 0.0% 100.0% 100.0% N/A
'N' (denominator) Natomas Center 2 1 1 1 N/A
Rate About the same at each 66.7% 100.0% 77.8% 100.0% N/A
'N' (denominator) About the same at each 3 3 9 3 N/A

Dusty Baker Center - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 42.8% 43.5% 49.9% 27.2% N/A
'N' (denominator) Female 460 434 737 536 N/A
Rate Male 57.0% 54.7% 47.5% 38.5% N/A
'N' (denominator) Male 186 170 356 234 N/A
Rate Non-binary/third gender 40.0% 45.8% 62.5% 23.3% N/A
'N' (denominator) Non-binary/third gender 10 24 32 30 N/A
Rate Prefer not to say 44.4% 40.0% 45.5% 20.5% N/A
'N' (denominator) Prefer not to say 45 30 99 39 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 12.7% 11.1% 16.8% 25.3% N/A
'N' (denominator) Female 197 189 368 146 N/A
Rate Male 25.5% 21.5% 27.2% 22.2% N/A
'N' (denominator) Male 106 93 169 90 N/A
Rate Non-binary/third gender 50.0% 9.1% 5.0% N/A N/A
'N' (denominator) Non-binary/third gender 4 11 20 N/A N/A
Rate Prefer not to say 10.0% 16.7% 22.2% 25.0% N/A
'N' (denominator) Prefer not to say 20 12 45 8 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 92.0% 90.5% 82.3% 97.3% N/A
'N' (denominator) Female 25 21 62 37 N/A
Rate Male 85.2% 85.0% 84.8% 90.0% N/A
'N' (denominator) Male 27 20 46 20 N/A
Rate Non-binary/third gender 50.0% 100.0% 0.0% N/A N/A
'N' (denominator) Non-binary/third gender 2 1 1 N/A N/A
Rate Prefer not to say 50.0% 100.0% 80.0% 100.0% N/A
'N' (denominator) Prefer not to say 2 2 10 2 N/A

Dusty Baker Center - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 42.9% 33.3% 47.9% 80.0% N/A
'N' (denominator) under 18 14 15 48 5 N/A
Rate 18-20 53.7% 43.8% 44.1% 36.0% N/A
'N' (denominator) 18-20 121 128 306 264 N/A
Rate 21-24 45.5% 42.3% 48.1% 22.8% N/A
'N' (denominator) 21-24 121 104 206 123 N/A
Rate 25-29 58.8% 58.6% 51.2% 30.0% N/A
'N' (denominator) 25-29 97 70 121 70 N/A
Rate 30-39 35.1% 42.1% 53.2% 28.1% N/A
'N' (denominator) 30-39 171 145 205 171 N/A
Rate 40-49 40.7% 56.3% 47.2% 25.5% N/A
'N' (denominator) 40-49 81 87 159 106 N/A
Rate 50 or older 56.2% 45.3% 59.7% 29.9% N/A
'N' (denominator) 50 or older 73 86 139 97 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 16.7% 20.0% 17.4% 50.0% N/A
'N' (denominator) under 18 6 5 23 4 N/A
Rate 18-20 21.5% 21.4% 22.2% 26.3% N/A
'N' (denominator) 18-20 65 56 135 95 N/A
Rate 21-24 27.3% 9.1% 24.2% 35.7% N/A
'N' (denominator) 21-24 55 44 99 28 N/A
Rate 25-29 12.3% 17.1% 29.0% 14.3% N/A
'N' (denominator) 25-29 57 41 62 21 N/A
Rate 30-39 20.0% 13.1% 22.0% 18.8% N/A
'N' (denominator) 30-39 60 61 109 48 N/A
Rate 40-49 3.0% 14.3% 8.0% 29.6% N/A
'N' (denominator) 40-49 33 49 75 27 N/A
Rate 50 or older 9.8% 5.1% 12.0% 6.9% N/A
'N' (denominator) 50 or older 41 39 83 29 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 100.0% 100.0% 75.0% 100.0% N/A
'N' (denominator) under 18 1 1 4 2 N/A
Rate 18-20 85.7% 91.7% 73.3% 96.0% N/A
'N' (denominator) 18-20 14 12 30 25 N/A
Rate 21-24 86.7% 50.0% 83.3% 90.0% N/A
'N' (denominator) 21-24 15 4 24 10 N/A
Rate 25-29 85.7% 100.0% 88.9% 100.0% N/A
'N' (denominator) 25-29 7 7 18 3 N/A
Rate 30-39 91.7% 87.5% 83.3% 100.0% N/A
'N' (denominator) 30-39 12 8 24 9 N/A
Rate 40-49 100.0% 100.0% 100.0% 87.5% N/A
'N' (denominator) 40-49 1 7 6 8 N/A
Rate 50 or older 75.0% 50.0% 80.0% 100.0% N/A
'N' (denominator) 50 or older 4 2 10 2 N/A
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