Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
ESL Center
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
64.3%
63.9%
62.2%
'N' (denominator)
All
N/A
N/A
N/A
857
847
1071
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
22.7%
28.5%
27.2%
'N' (denominator)
All
N/A
N/A
N/A
551
541
666
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
93.6%
91.6%
90.1%
'N' (denominator)
All
N/A
N/A
N/A
125
154
181
1 2 3
ESL Center - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
69.9%
67.9%
71.3%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
136
134
188
Rate
Black / African American
N/A
N/A
N/A
68.6%
50.0%
53.6%
'N' (denominator)
Black / African American
N/A
N/A
N/A
70
66
97
Rate
Eastern European
N/A
N/A
N/A
57.1%
87.5%
75.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
14
16
24
Rate
Filipino
N/A
N/A
N/A
50.0%
71.4%
76.5%
'N' (denominator)
Filipino
N/A
N/A
N/A
18
14
17
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
62.5%
59.6%
55.1%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
144
151
205
Rate
Middle Eastern
N/A
N/A
N/A
81.8%
89.3%
74.5%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
22
28
47
Rate
Multi-Racial
N/A
N/A
N/A
69.0%
66.7%
49.2%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
58
51
61
Rate
Native American / Alaskan Native
N/A
N/A
N/A
50.0%
66.7%
46.2%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
6
12
13
Rate
Other Non-White
N/A
N/A
N/A
73.3%
75.0%
77.8%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
15
16
18
Rate
Pacific Islander
N/A
N/A
N/A
63.2%
61.5%
62.5%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
19
13
8
Rate
White
N/A
N/A
N/A
61.5%
63.2%
63.4%
'N' (denominator)
White
N/A
N/A
N/A
325
326
377
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
37.9%
38.5%
35.8%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
95
91
134
Rate
Black / African American
N/A
N/A
N/A
6.2%
12.1%
7.7%
'N' (denominator)
Black / African American
N/A
N/A
N/A
48
33
52
Rate
Eastern European
N/A
N/A
N/A
50.0%
35.7%
16.7%
'N' (denominator)
Eastern European
N/A
N/A
N/A
8
14
18
Rate
Filipino
N/A
N/A
N/A
11.1%
10.0%
15.4%
'N' (denominator)
Filipino
N/A
N/A
N/A
9
10
13
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
16.7%
15.6%
9.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
90
90
113
Rate
Middle Eastern
N/A
N/A
N/A
44.4%
44.0%
54.3%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
18
25
35
Rate
Multi-Racial
N/A
N/A
N/A
2.5%
17.6%
0.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
40
34
30
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
33.3%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
6
Rate
Other Non-White
N/A
N/A
N/A
45.5%
58.3%
57.1%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
11
12
14
Rate
Pacific Islander
N/A
N/A
N/A
25.0%
25.0%
40.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
12
8
5
Rate
White
N/A
N/A
N/A
23.5%
32.0%
33.1%
'N' (denominator)
White
N/A
N/A
N/A
200
206
239
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
94.4%
94.3%
89.6%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
36
35
48
Rate
Black / African American
N/A
N/A
N/A
66.7%
100.0%
75.0%
'N' (denominator)
Black / African American
N/A
N/A
N/A
3
4
4
Rate
Eastern European
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
4
5
3
Rate
Filipino
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
1
1
2
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
86.7%
92.9%
100.0%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
15
14
11
Rate
Middle Eastern
N/A
N/A
N/A
100.0%
72.7%
89.5%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
8
11
19
Rate
Multi-Racial
N/A
N/A
N/A
100.0%
100.0%
N/A
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
1
6
0
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
2
Rate
Other Non-White
N/A
N/A
N/A
100.0%
85.7%
87.5%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
5
7
8
Rate
Pacific Islander
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
3
2
2
Rate
White
N/A
N/A
N/A
93.6%
92.4%
89.9%
'N' (denominator)
White
N/A
N/A
N/A
47
66
79
ESL Center - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
61.2%
59.0%
59.4%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
201
144
271
Rate
Second semester at ARC
N/A
N/A
N/A
57.9%
60.5%
57.0%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
278
228
365
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
71.0%
65.9%
65.6%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
248
255
224
Rate
5 or more semesters at ARC
N/A
N/A
N/A
70.5%
69.4%
72.8%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
112
206
191
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
32.5%
37.6%
26.1%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
123
85
161
Rate
Second semester at ARC
N/A
N/A
N/A
21.7%
22.5%
27.9%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
161
138
208
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
18.2%
30.4%
24.5%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
176
168
147
Rate
5 or more semesters at ARC
N/A
N/A
N/A
16.5%
27.3%
28.8%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
79
143
139
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
95.0%
87.5%
92.9%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
40
32
42
Rate
Second semester at ARC
N/A
N/A
N/A
94.3%
90.3%
86.2%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
35
31
58
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
93.8%
96.1%
91.7%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
32
51
36
Rate
5 or more semesters at ARC
N/A
N/A
N/A
84.6%
89.7%
90.0%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
13
39
40
ESL Center - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
63.7%
64.0%
63.0%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
764
775
964
Rate
Natomas Center
N/A
N/A
N/A
62.5%
63.6%
58.1%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
24
22
43
Rate
About the same at each
N/A
N/A
N/A
80.8%
63.6%
53.1%
'N' (denominator)
About the same at each
N/A
N/A
N/A
26
33
49
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
22.4%
27.8%
26.4%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
487
496
607
Rate
Natomas Center
N/A
N/A
N/A
26.7%
35.7%
24.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
15
14
25
Rate
About the same at each
N/A
N/A
N/A
28.6%
47.6%
50.0%
'N' (denominator)
About the same at each
N/A
N/A
N/A
21
21
26
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
93.6%
92.8%
90.6%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
109
138
160
Rate
Natomas Center
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
4
5
6
Rate
About the same at each
N/A
N/A
N/A
83.3%
70.0%
76.9%
'N' (denominator)
About the same at each
N/A
N/A
N/A
6
10
13
ESL Center - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
66.6%
64.6%
66.1%
'N' (denominator)
Female
N/A
N/A
N/A
536
534
652
Rate
Male
N/A
N/A
N/A
62.0%
65.5%
57.7%
'N' (denominator)
Male
N/A
N/A
N/A
234
238
338
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
63.3%
63.6%
51.5%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
30
22
33
Rate
Prefer not to say
N/A
N/A
N/A
46.2%
54.8%
46.9%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
39
31
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
23.5%
31.3%
26.7%
'N' (denominator)
Female
N/A
N/A
N/A
357
345
431
Rate
Male
N/A
N/A
N/A
22.1%
23.1%
29.2%
'N' (denominator)
Male
N/A
N/A
N/A
145
156
195
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
10.5%
N/A
17.6%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
19
N/A
17
Rate
Prefer not to say
N/A
N/A
N/A
27.8%
47.1%
13.3%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
18
17
15
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
92.9%
90.7%
91.3%
'N' (denominator)
Female
N/A
N/A
N/A
84
108
115
Rate
Male
N/A
N/A
N/A
93.8%
91.7%
86.0%
'N' (denominator)
Male
N/A
N/A
N/A
32
36
57
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
100.0%
N/A
100.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
2
N/A
3
Rate
Prefer not to say
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
5
8
2
ESL Center - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
60.0%
66.7%
16.7%
'N' (denominator)
under 18
N/A
N/A
N/A
5
3
6
Rate
18-20
N/A
N/A
N/A
51.1%
56.6%
52.8%
'N' (denominator)
18-20
N/A
N/A
N/A
264
221
358
Rate
21-24
N/A
N/A
N/A
50.4%
57.6%
64.8%
'N' (denominator)
21-24
N/A
N/A
N/A
123
125
159
Rate
25-29
N/A
N/A
N/A
80.0%
59.0%
64.2%
'N' (denominator)
25-29
N/A
N/A
N/A
70
83
109
Rate
30-39
N/A
N/A
N/A
73.7%
70.6%
70.4%
'N' (denominator)
30-39
N/A
N/A
N/A
171
180
213
Rate
40-49
N/A
N/A
N/A
78.3%
76.0%
69.3%
'N' (denominator)
40-49
N/A
N/A
N/A
106
121
114
Rate
50 or older
N/A
N/A
N/A
75.3%
69.1%
67.0%
'N' (denominator)
50 or older
N/A
N/A
N/A
97
97
103
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
33.3%
50.0%
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
3
2
1
Rate
18-20
N/A
N/A
N/A
13.3%
13.6%
15.3%
'N' (denominator)
18-20
N/A
N/A
N/A
135
125
189
Rate
21-24
N/A
N/A
N/A
27.4%
27.8%
32.0%
'N' (denominator)
21-24
N/A
N/A
N/A
62
72
103
Rate
25-29
N/A
N/A
N/A
19.6%
28.6%
28.6%
'N' (denominator)
25-29
N/A
N/A
N/A
56
49
70
Rate
30-39
N/A
N/A
N/A
30.2%
39.4%
36.7%
'N' (denominator)
30-39
N/A
N/A
N/A
126
127
150
Rate
40-49
N/A
N/A
N/A
33.7%
39.1%
31.6%
'N' (denominator)
40-49
N/A
N/A
N/A
83
92
79
Rate
50 or older
N/A
N/A
N/A
13.7%
20.9%
23.2%
'N' (denominator)
50 or older
N/A
N/A
N/A
73
67
69
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
1
1
1
Rate
18-20
N/A
N/A
N/A
88.9%
76.5%
86.2%
'N' (denominator)
18-20
N/A
N/A
N/A
18
17
29
Rate
21-24
N/A
N/A
N/A
88.2%
85.0%
81.8%
'N' (denominator)
21-24
N/A
N/A
N/A
17
20
33
Rate
25-29
N/A
N/A
N/A
90.9%
78.6%
80.0%
'N' (denominator)
25-29
N/A
N/A
N/A
11
14
20
Rate
30-39
N/A
N/A
N/A
94.7%
98.0%
96.4%
'N' (denominator)
30-39
N/A
N/A
N/A
38
50
55
Rate
40-49
N/A
N/A
N/A
96.4%
94.4%
92.0%
'N' (denominator)
40-49
N/A
N/A
N/A
28
36
25
Rate
50 or older
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
50 or older
N/A
N/A
N/A
10
14
16
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