Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
Financial Aid
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
97.3%
97.0%
96.6%
'N' (denominator)
All
701
658
1224
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
74.8%
74.6%
71.9%
'N' (denominator)
All
682
638
1182
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
89.8%
86.3%
89.6%
'N' (denominator)
All
510
476
850
1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.
Financial Aid - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
96.4%
96.4%
94.1%
'N' (denominator)
Asian American / Asian
83
84
222
Rate
Black / African American
98.7%
95.7%
98.8%
'N' (denominator)
Black / African American
75
69
85
Rate
Eastern European
100.0%
100.0%
93.8%
'N' (denominator)
Eastern European
7
5
16
Rate
Filipino
100.0%
100.0%
100.0%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
98.2%
94.4%
96.9%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
Rate
Middle Eastern
100.0%
95.8%
95.4%
'N' (denominator)
Middle Eastern
21
24
65
Rate
Multi-Racial
94.6%
96.3%
100.0%
'N' (denominator)
Multi-Racial
37
27
40
Rate
Native American / Alaskan Native
100.0%
100.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
87.5%
100.0%
92.0%
'N' (denominator)
Other Non-White
16
8
25
Rate
Pacific Islander
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
98.3%
98.2%
98.2%
'N' (denominator)
White
295
278
278
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
70.0%
72.8%
74.2%
'N' (denominator)
Asian American / Asian
80
81
209
Rate
Black / African American
86.5%
81.8%
83.3%
'N' (denominator)
Black / African American
74
66
84
Rate
Eastern European
85.7%
60.0%
80.0%
'N' (denominator)
Eastern European
7
5
15
Rate
Filipino
57.1%
45.5%
66.7%
'N' (denominator)
Filipino
7
11
24
Rate
Latino/a/x, Hispanic
79.3%
66.7%
67.7%
'N' (denominator)
Latino/a/x, Hispanic
111
102
158
Rate
Middle Eastern
85.7%
87.0%
85.5%
'N' (denominator)
Middle Eastern
21
23
62
Rate
Multi-Racial
57.1%
84.6%
65.0%
'N' (denominator)
Multi-Racial
35
26
40
Rate
Native American / Alaskan Native
100.0%
80.0%
62.5%
'N' (denominator)
Native American / Alaskan Native
7
5
8
Rate
Other Non-White
92.9%
87.5%
82.6%
'N' (denominator)
Other Non-White
14
8
23
Rate
Pacific Islander
77.8%
85.7%
84.6%
'N' (denominator)
Pacific Islander
9
14
13
Rate
White
72.8%
75.5%
75.5%
'N' (denominator)
White
290
273
273
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
94.6%
89.8%
91.6%
'N' (denominator)
Asian American / Asian
56
59
155
Rate
Black / African American
76.6%
81.5%
90.0%
'N' (denominator)
Black / African American
64
54
70
Rate
Eastern European
83.3%
66.7%
91.7%
'N' (denominator)
Eastern European
6
3
12
Rate
Filipino
100.0%
100.0%
87.5%
'N' (denominator)
Filipino
4
5
16
Rate
Latino/a/x, Hispanic
94.3%
83.8%
86.9%
'N' (denominator)
Latino/a/x, Hispanic
88
68
107
Rate
Middle Eastern
83.3%
95.0%
86.8%
'N' (denominator)
Middle Eastern
18
20
53
Rate
Multi-Racial
90.0%
90.9%
84.6%
'N' (denominator)
Multi-Racial
20
22
26
Rate
Native American / Alaskan Native
85.7%
25.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
7
4
5
Rate
Other Non-White
100.0%
85.7%
73.7%
'N' (denominator)
Other Non-White
13
7
19
Rate
Pacific Islander
100.0%
83.3%
100.0%
'N' (denominator)
Pacific Islander
7
12
11
Rate
White
91.5%
88.8%
88.8%
'N' (denominator)
White
211
206
206
Financial Aid - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
92.2%
94.0%
92.9%
'N' (denominator)
First semester at ARC
90
83
225
Rate
Second semester at ARC
96.9%
96.3%
98.0%
'N' (denominator)
Second semester at ARC
131
136
356
Rate
3 or 4 semesters at ARC
98.3%
98.4%
96.9%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
Rate
5 or more semesters at ARC
100.0%
100.0%
100.0%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
66.3%
66.7%
60.3%
'N' (denominator)
First semester at ARC
83
78
209
Rate
Second semester at ARC
66.1%
77.1%
69.6%
'N' (denominator)
Second semester at ARC
127
131
349
Rate
3 or 4 semesters at ARC
77.1%
75.7%
74.9%
'N' (denominator)
3 or 4 semesters at ARC
227
189
347
Rate
5 or more semesters at ARC
60.0%
83.3%
65.6%
'N' (denominator)
5 or more semesters at ARC
10
24
32
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
89.1%
90.4%
88.1%
'N' (denominator)
First semester at ARC
55
52
126
Rate
Second semester at ARC
88.1%
90.1%
88.1%
'N' (denominator)
Second semester at ARC
84
101
243
Rate
3 or 4 semesters at ARC
91.4%
85.3%
91.9%
'N' (denominator)
3 or 4 semesters at ARC
175
143
260
Rate
5 or more semesters at ARC
66.7%
75.0%
81.0%
'N' (denominator)
5 or more semesters at ARC
6
20
21
Financial Aid - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
97.8%
97.1%
97.2%
'N' (denominator)
ARC Main Campus
627
593
1063
Rate
Natomas Center
88.9%
100.0%
94.3%
'N' (denominator)
Natomas Center
27
16
35
Rate
About the same at each
100.0%
100.0%
88.3%
'N' (denominator)
About the same at each
25
21
60
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
75.5%
75.5%
73.3%
'N' (denominator)
ARC Main Campus
613
576
1033
Rate
Natomas Center
83.3%
43.8%
51.5%
'N' (denominator)
Natomas Center
24
16
33
Rate
About the same at each
60.0%
81.0%
73.6%
'N' (denominator)
About the same at each
25
21
53
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
89.8%
86.4%
90.4%
'N' (denominator)
ARC Main Campus
463
435
757
Rate
Natomas Center
95.0%
85.7%
70.6%
'N' (denominator)
Natomas Center
20
7
17
Rate
About the same at each
93.3%
82.4%
84.6%
'N' (denominator)
About the same at each
15
17
39
Financial Aid - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
98.0%
97.2%
97.2%
'N' (denominator)
Female
460
434
737
Rate
Male
97.3%
95.3%
96.1%
'N' (denominator)
Male
186
170
356
Rate
Non-binary/third gender
100.0%
100.0%
100.0%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
88.9%
100.0%
92.9%
'N' (denominator)
Prefer not to say
45
30
99
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
74.9%
74.2%
75.8%
'N' (denominator)
Female
451
422
716
Rate
Male
76.2%
75.3%
66.1%
'N' (denominator)
Male
181
162
342
Rate
Non-binary/third gender
60.0%
83.3%
65.6%
'N' (denominator)
Non-binary/third gender
10
24
32
Rate
Prefer not to say
70.0%
70.0%
65.2%
'N' (denominator)
Prefer not to say
40
30
92
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
91.1%
86.9%
91.2%
'N' (denominator)
Female
338
313
543
Rate
Male
89.9%
90.2%
89.4%
'N' (denominator)
Male
138
122
226
Rate
Non-binary/third gender
66.7%
75.0%
81.0%
'N' (denominator)
Non-binary/third gender
6
20
21
Rate
Prefer not to say
78.6%
66.7%
80.0%
'N' (denominator)
Prefer not to say
28
21
60
Financial Aid - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
78.6%
80.0%
85.4%
'N' (denominator)
under 18
14
15
48
Rate
18-20
96.7%
98.4%
97.4%
'N' (denominator)
18-20
121
128
306
Rate
21-24
95.9%
95.2%
96.6%
'N' (denominator)
21-24
121
104
206
Rate
25-29
100.0%
98.6%
95.9%
'N' (denominator)
25-29
97
70
121
Rate
30-39
98.8%
95.9%
97.6%
'N' (denominator)
30-39
171
145
205
Rate
40-49
98.8%
100.0%
97.5%
'N' (denominator)
40-49
81
87
159
Rate
50 or older
98.6%
97.7%
97.8%
'N' (denominator)
50 or older
73
86
139
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
36.4%
41.7%
29.3%
'N' (denominator)
under 18
11
12
41
Rate
18-20
79.5%
78.6%
78.2%
'N' (denominator)
18-20
117
126
298
Rate
21-24
69.8%
80.8%
74.4%
'N' (denominator)
21-24
116
99
199
Rate
25-29
80.4%
81.2%
79.3%
'N' (denominator)
25-29
97
69
116
Rate
30-39
81.7%
82.7%
76.0%
'N' (denominator)
30-39
169
139
200
Rate
40-49
76.3%
74.7%
69.7%
'N' (denominator)
40-49
80
87
155
Rate
50 or older
59.7%
47.6%
61.8%
'N' (denominator)
50 or older
72
84
136
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
50.0%
100.0%
91.7%
'N' (denominator)
under 18
4
5
12
Rate
18-20
86.0%
89.9%
85.8%
'N' (denominator)
18-20
93
99
233
Rate
21-24
88.9%
80.0%
90.5%
'N' (denominator)
21-24
81
80
148
Rate
25-29
89.7%
92.9%
96.7%
'N' (denominator)
25-29
78
56
92
Rate
30-39
93.5%
84.3%
86.2%
'N' (denominator)
30-39
138
115
152
Rate
40-49
90.2%
90.8%
93.5%
'N' (denominator)
40-49
61
65
108
Rate
50 or older
97.7%
85.0%
94.0%
'N' (denominator)
50 or older
43
40
84
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