Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

Library

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	96.0%	95.9%	96.2%	N/A	N/A
'N' (denominator)	All	701	658	1224	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	60.8%	60.2%	64.1%	N/A	N/A
'N' (denominator)	All	673	631	1177	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	97.3%	95.8%	95.8%	N/A	N/A
'N' (denominator)	All	409	380	754	N/A	N/A

¹ Percent of all students aware of or recognizing the existence of a given support area at ARC.
² Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
³ Percent of those that used a given support area at ARC that were satisfied with the support received.

Library - Disaggregated by Race

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	94.0%	98.8%	96.8%	N/A	N/A
'N' (denominator)	Asian American / Asian	83	84	222	N/A	N/A
Rate	Black / African American	97.3%	98.6%	97.6%	N/A	N/A
'N' (denominator)	Black / African American	75	69	85	N/A	N/A
Rate	Eastern European	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Eastern European	7	5	16	N/A	N/A
Rate	Filipino	100.0%	100.0%	95.8%	N/A	N/A
'N' (denominator)	Filipino	7	11	24	N/A	N/A
Rate	Latino/a/x, Hispanic	96.5%	94.4%	96.3%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	113	108	163	N/A	N/A
Rate	Middle Eastern	100.0%	91.7%	100.0%	N/A	N/A
'N' (denominator)	Middle Eastern	21	24	65	N/A	N/A
Rate	Multi-Racial	94.6%	96.3%	97.5%	N/A	N/A
'N' (denominator)	Multi-Racial	37	27	40	N/A	N/A
Rate	Native American / Alaskan Native	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	7	5	8	N/A	N/A
Rate	Other Non-White	100.0%	100.0%	88.0%	N/A	N/A
'N' (denominator)	Other Non-White	16	8	25	N/A	N/A
Rate	Pacific Islander	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Pacific Islander	9	14	13	N/A	N/A
Rate	White	95.6%	95.7%	95.7%	N/A	N/A
'N' (denominator)	White	295	278	278	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	60.3%	60.2%	70.2%	N/A	N/A
'N' (denominator)	Asian American / Asian	78	83	215	N/A	N/A
Rate	Black / African American	75.3%	72.1%	68.7%	N/A	N/A
'N' (denominator)	Black / African American	73	68	83	N/A	N/A
Rate	Eastern European	57.1%	40.0%	50.0%	N/A	N/A
'N' (denominator)	Eastern European	7	5	16	N/A	N/A
Rate	Filipino	100.0%	27.3%	60.9%	N/A	N/A
'N' (denominator)	Filipino	7	11	23	N/A	N/A
Rate	Latino/a/x, Hispanic	58.7%	62.7%	63.1%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	109	102	157	N/A	N/A
Rate	Middle Eastern	81.0%	59.1%	76.9%	N/A	N/A
'N' (denominator)	Middle Eastern	21	22	65	N/A	N/A
Rate	Multi-Racial	51.4%	57.7%	71.8%	N/A	N/A
'N' (denominator)	Multi-Racial	35	26	39	N/A	N/A
Rate	Native American / Alaskan Native	57.1%	80.0%	75.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	7	5	8	N/A	N/A
Rate	Other Non-White	87.5%	62.5%	54.5%	N/A	N/A
'N' (denominator)	Other Non-White	16	8	22	N/A	N/A
Rate	Pacific Islander	55.6%	78.6%	76.9%	N/A	N/A
'N' (denominator)	Pacific Islander	9	14	13	N/A	N/A
Rate	White	57.4%	57.1%	57.1%	N/A	N/A
'N' (denominator)	White	282	266	266	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	93.6%	96.0%	98.0%	N/A	N/A
'N' (denominator)	Asian American / Asian	47	50	151	N/A	N/A
Rate	Black / African American	96.4%	89.8%	98.2%	N/A	N/A
'N' (denominator)	Black / African American	55	49	57	N/A	N/A
Rate	Eastern European	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Eastern European	4	2	8	N/A	N/A
Rate	Filipino	100.0%	100.0%	85.7%	N/A	N/A
'N' (denominator)	Filipino	7	3	14	N/A	N/A
Rate	Latino/a/x, Hispanic	100.0%	95.3%	97.0%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	64	64	99	N/A	N/A
Rate	Middle Eastern	100.0%	100.0%	88.0%	N/A	N/A
'N' (denominator)	Middle Eastern	17	13	50	N/A	N/A
Rate	Multi-Racial	100.0%	93.3%	100.0%	N/A	N/A
'N' (denominator)	Multi-Racial	18	15	28	N/A	N/A
Rate	Native American / Alaskan Native	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	4	4	6	N/A	N/A
Rate	Other Non-White	100.0%	100.0%	75.0%	N/A	N/A
'N' (denominator)	Other Non-White	14	5	12	N/A	N/A
Rate	Pacific Islander	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Pacific Islander	5	11	10	N/A	N/A
Rate	White	96.9%	96.7%	96.7%	N/A	N/A
'N' (denominator)	White	162	152	152	N/A	N/A

Library - Disaggregated by Number of Semesters at ARC

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	88.9%	92.8%	93.3%	N/A	N/A
'N' (denominator)	First semester at ARC	90	83	225	N/A	N/A
Rate	Second semester at ARC	93.9%	92.6%	95.8%	N/A	N/A
'N' (denominator)	Second semester at ARC	131	136	356	N/A	N/A
Rate	3 or 4 semesters at ARC	96.5%	95.3%	97.5%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	231	192	358	N/A	N/A
Rate	5 or more semesters at ARC	90.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	10	24	32	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	28.7%	41.6%	48.6%	N/A	N/A
'N' (denominator)	First semester at ARC	80	77	210	N/A	N/A
Rate	Second semester at ARC	39.8%	42.9%	59.8%	N/A	N/A
'N' (denominator)	Second semester at ARC	123	126	341	N/A	N/A
Rate	3 or 4 semesters at ARC	60.1%	55.2%	69.1%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	223	183	349	N/A	N/A
Rate	5 or more semesters at ARC	66.7%	66.7%	59.4%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	9	24	32	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	100.0%	93.8%	96.1%	N/A	N/A
'N' (denominator)	First semester at ARC	23	32	102	N/A	N/A
Rate	Second semester at ARC	93.9%	100.0%	93.6%	N/A	N/A
'N' (denominator)	Second semester at ARC	49	54	204	N/A	N/A
Rate	3 or 4 semesters at ARC	97.8%	92.1%	96.3%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	134	101	241	N/A	N/A
Rate	5 or more semesters at ARC	100.0%	100.0%	89.5%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	6	16	19	N/A	N/A

Library - Disaggregated by where students take most of their classes

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	96.3%	96.1%	97.1%	N/A	N/A
'N' (denominator)	ARC Main Campus	627	593	1063	N/A	N/A
Rate	Natomas Center	92.6%	100.0%	97.1%	N/A	N/A
'N' (denominator)	Natomas Center	27	16	35	N/A	N/A
Rate	About the same at each	96.0%	100.0%	90.0%	N/A	N/A
'N' (denominator)	About the same at each	25	21	60	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	61.6%	60.9%	65.3%	N/A	N/A
'N' (denominator)	ARC Main Campus	604	570	1032	N/A	N/A
Rate	Natomas Center	72.0%	50.0%	61.8%	N/A	N/A
'N' (denominator)	Natomas Center	25	16	34	N/A	N/A
Rate	About the same at each	62.5%	66.7%	63.0%	N/A	N/A
'N' (denominator)	About the same at each	24	21	54	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	98.1%	95.4%	95.8%	N/A	N/A
'N' (denominator)	ARC Main Campus	372	347	674	N/A	N/A
Rate	Natomas Center	100.0%	100.0%	95.2%	N/A	N/A
'N' (denominator)	Natomas Center	18	8	21	N/A	N/A
Rate	About the same at each	86.7%	100.0%	97.1%	N/A	N/A
'N' (denominator)	About the same at each	15	14	34	N/A	N/A

Library - Disaggregated by Gender

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	97.0%	96.5%	96.5%	N/A	N/A
'N' (denominator)	Female	460	434	737	N/A	N/A
Rate	Male	94.6%	94.1%	96.9%	N/A	N/A
'N' (denominator)	Male	186	170	356	N/A	N/A
Rate	Non-binary/third gender	90.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Non-binary/third gender	10	24	32	N/A	N/A
Rate	Prefer not to say	93.3%	93.3%	89.9%	N/A	N/A
'N' (denominator)	Prefer not to say	45	30	99	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	60.8%	59.4%	67.7%	N/A	N/A
'N' (denominator)	Female	446	419	711	N/A	N/A
Rate	Male	63.1%	63.1%	60.3%	N/A	N/A
'N' (denominator)	Male	176	160	345	N/A	N/A
Rate	Non-binary/third gender	66.7%	66.7%	59.4%	N/A	N/A
'N' (denominator)	Non-binary/third gender	9	24	32	N/A	N/A
Rate	Prefer not to say	50.0%	50.0%	51.7%	N/A	N/A
'N' (denominator)	Prefer not to say	42	28	89	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	97.8%	96.4%	96.3%	N/A	N/A
'N' (denominator)	Female	271	249	481	N/A	N/A
Rate	Male	97.3%	95.0%	96.6%	N/A	N/A
'N' (denominator)	Male	111	101	208	N/A	N/A
Rate	Non-binary/third gender	100.0%	100.0%	89.5%	N/A	N/A
'N' (denominator)	Non-binary/third gender	6	16	19	N/A	N/A
Rate	Prefer not to say	90.5%	85.7%	89.1%	N/A	N/A
'N' (denominator)	Prefer not to say	21	14	46	N/A	N/A

Library - Disaggregated by Age Group

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	85.7%	93.3%	91.7%	N/A	N/A
'N' (denominator)	under 18	14	15	48	N/A	N/A
Rate	18-20	94.2%	95.3%	96.7%	N/A	N/A
'N' (denominator)	18-20	121	128	306	N/A	N/A
Rate	21-24	98.3%	94.2%	98.1%	N/A	N/A
'N' (denominator)	21-24	121	104	206	N/A	N/A
Rate	25-29	97.9%	100.0%	97.5%	N/A	N/A
'N' (denominator)	25-29	97	70	121	N/A	N/A
Rate	30-39	93.6%	95.9%	95.1%	N/A	N/A
'N' (denominator)	30-39	171	145	205	N/A	N/A
Rate	40-49	98.8%	96.6%	94.3%	N/A	N/A
'N' (denominator)	40-49	81	87	159	N/A	N/A
Rate	50 or older	98.6%	96.5%	97.8%	N/A	N/A
'N' (denominator)	50 or older	73	86	139	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	33.3%	42.9%	52.3%	N/A	N/A
'N' (denominator)	under 18	12	14	44	N/A	N/A
Rate	18-20	58.8%	38.5%	66.6%	N/A	N/A
'N' (denominator)	18-20	114	122	296	N/A	N/A
Rate	21-24	65.5%	72.4%	65.8%	N/A	N/A
'N' (denominator)	21-24	119	98	202	N/A	N/A
Rate	25-29	73.7%	70.0%	75.4%	N/A	N/A
'N' (denominator)	25-29	95	70	118	N/A	N/A
Rate	30-39	61.3%	70.5%	67.7%	N/A	N/A
'N' (denominator)	30-39	160	139	195	N/A	N/A
Rate	40-49	61.3%	57.1%	56.7%	N/A	N/A
'N' (denominator)	40-49	80	84	150	N/A	N/A
Rate	50 or older	48.6%	60.2%	55.9%	N/A	N/A
'N' (denominator)	50 or older	72	83	136	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	100.0%	100.0%	95.7%	N/A	N/A
'N' (denominator)	under 18	4	6	23	N/A	N/A
Rate	18-20	95.5%	100.0%	94.9%	N/A	N/A
'N' (denominator)	18-20	67	47	197	N/A	N/A
Rate	21-24	97.4%	91.5%	98.5%	N/A	N/A
'N' (denominator)	21-24	78	71	133	N/A	N/A
Rate	25-29	98.6%	98.0%	97.8%	N/A	N/A
'N' (denominator)	25-29	70	49	89	N/A	N/A
Rate	30-39	95.9%	95.9%	92.4%	N/A	N/A
'N' (denominator)	30-39	98	98	132	N/A	N/A
Rate	40-49	100.0%	93.8%	97.6%	N/A	N/A
'N' (denominator)	40-49	49	48	85	N/A	N/A
Rate	50 or older	100.0%	96.0%	96.1%	N/A	N/A
'N' (denominator)	50 or older	35	50	76	N/A	N/A

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