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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

MESA

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All N/A N/A N/A 35.9% N/A
'N' (denominator) All N/A N/A N/A 857 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All N/A N/A N/A 17.2% N/A
'N' (denominator) All N/A N/A N/A 308 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All N/A N/A N/A 90.6% N/A
'N' (denominator) All N/A N/A N/A 53 N/A

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

MESA - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian N/A N/A N/A 39.0% N/A
'N' (denominator) Asian American / Asian N/A N/A N/A 136 N/A
Rate Black / African American N/A N/A N/A 42.9% N/A
'N' (denominator) Black / African American N/A N/A N/A 70 N/A
Rate Eastern European N/A N/A N/A 50.0% N/A
'N' (denominator) Eastern European N/A N/A N/A 14 N/A
Rate Filipino N/A N/A N/A 44.4% N/A
'N' (denominator) Filipino N/A N/A N/A 18 N/A
Rate Latino/a/x, Hispanic N/A N/A N/A 42.4% N/A
'N' (denominator) Latino/a/x, Hispanic N/A N/A N/A 144 N/A
Rate Middle Eastern N/A N/A N/A 31.8% N/A
'N' (denominator) Middle Eastern N/A N/A N/A 22 N/A
Rate Multi-Racial N/A N/A N/A 46.6% N/A
'N' (denominator) Multi-Racial N/A N/A N/A 58 N/A
Rate Native American / Alaskan Native N/A N/A N/A 33.3% N/A
'N' (denominator) Native American / Alaskan Native N/A N/A N/A 6 N/A
Rate Other Non-White N/A N/A N/A 20.0% N/A
'N' (denominator) Other Non-White N/A N/A N/A 15 N/A
Rate Pacific Islander N/A N/A N/A 47.4% N/A
'N' (denominator) Pacific Islander N/A N/A N/A 19 N/A
Rate White N/A N/A N/A 27.7% N/A
'N' (denominator) White N/A N/A N/A 325 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian N/A N/A N/A 26.4% N/A
'N' (denominator) Asian American / Asian N/A N/A N/A 53 N/A
Rate Black / African American N/A N/A N/A 16.7% N/A
'N' (denominator) Black / African American N/A N/A N/A 30 N/A
Rate Eastern European N/A N/A N/A 14.3% N/A
'N' (denominator) Eastern European N/A N/A N/A 7 N/A
Rate Filipino N/A N/A N/A 12.5% N/A
'N' (denominator) Filipino N/A N/A N/A 8 N/A
Rate Latino/a/x, Hispanic N/A N/A N/A 13.1% N/A
'N' (denominator) Latino/a/x, Hispanic N/A N/A N/A 61 N/A
Rate Middle Eastern N/A N/A N/A 14.3% N/A
'N' (denominator) Middle Eastern N/A N/A N/A 7 N/A
Rate Multi-Racial N/A N/A N/A 22.2% N/A
'N' (denominator) Multi-Racial N/A N/A N/A 27 N/A
Rate Native American / Alaskan Native N/A N/A N/A N/A N/A
'N' (denominator) Native American / Alaskan Native N/A N/A N/A N/A N/A
Rate Other Non-White N/A N/A N/A N/A N/A
'N' (denominator) Other Non-White N/A N/A N/A N/A N/A
Rate Pacific Islander N/A N/A N/A 22.2% N/A
'N' (denominator) Pacific Islander N/A N/A N/A 9 N/A
Rate White N/A N/A N/A 14.4% N/A
'N' (denominator) White N/A N/A N/A 90 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian N/A N/A N/A 85.7% N/A
'N' (denominator) Asian American / Asian N/A N/A N/A 14 N/A
Rate Black / African American N/A N/A N/A 80.0% N/A
'N' (denominator) Black / African American N/A N/A N/A 5 N/A
Rate Eastern European N/A N/A N/A 100.0% N/A
'N' (denominator) Eastern European N/A N/A N/A 1 N/A
Rate Filipino N/A N/A N/A 100.0% N/A
'N' (denominator) Filipino N/A N/A N/A 1 N/A
Rate Latino/a/x, Hispanic N/A N/A N/A 87.5% N/A
'N' (denominator) Latino/a/x, Hispanic N/A N/A N/A 8 N/A
Rate Middle Eastern N/A N/A N/A 100.0% N/A
'N' (denominator) Middle Eastern N/A N/A N/A 1 N/A
Rate Multi-Racial N/A N/A N/A 83.3% N/A
'N' (denominator) Multi-Racial N/A N/A N/A 6 N/A
Rate Native American / Alaskan Native N/A N/A N/A N/A N/A
'N' (denominator) Native American / Alaskan Native N/A N/A N/A N/A N/A
Rate Other Non-White N/A N/A N/A N/A N/A
'N' (denominator) Other Non-White N/A N/A N/A N/A N/A
Rate Pacific Islander N/A N/A N/A 100.0% N/A
'N' (denominator) Pacific Islander N/A N/A N/A 2 N/A
Rate White N/A N/A N/A 100.0% N/A
'N' (denominator) White N/A N/A N/A 13 N/A

MESA - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC N/A N/A N/A 26.4% N/A
'N' (denominator) First semester at ARC N/A N/A N/A 201 N/A
Rate Second semester at ARC N/A N/A N/A 34.2% N/A
'N' (denominator) Second semester at ARC N/A N/A N/A 278 N/A
Rate 3 or 4 semesters at ARC N/A N/A N/A 41.5% N/A
'N' (denominator) 3 or 4 semesters at ARC N/A N/A N/A 248 N/A
Rate 5 or more semesters at ARC N/A N/A N/A 43.8% N/A
'N' (denominator) 5 or more semesters at ARC N/A N/A N/A 112 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC N/A N/A N/A 18.9% N/A
'N' (denominator) First semester at ARC N/A N/A N/A 53 N/A
Rate Second semester at ARC N/A N/A N/A 14.7% N/A
'N' (denominator) Second semester at ARC N/A N/A N/A 95 N/A
Rate 3 or 4 semesters at ARC N/A N/A N/A 17.5% N/A
'N' (denominator) 3 or 4 semesters at ARC N/A N/A N/A 103 N/A
Rate 5 or more semesters at ARC N/A N/A N/A 16.3% N/A
'N' (denominator) 5 or more semesters at ARC N/A N/A N/A 49 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC N/A N/A N/A 100.0% N/A
'N' (denominator) First semester at ARC N/A N/A N/A 10 N/A
Rate Second semester at ARC N/A N/A N/A 92.9% N/A
'N' (denominator) Second semester at ARC N/A N/A N/A 14 N/A
Rate 3 or 4 semesters at ARC N/A N/A N/A 94.4% N/A
'N' (denominator) 3 or 4 semesters at ARC N/A N/A N/A 18 N/A
Rate 5 or more semesters at ARC N/A N/A N/A 62.5% N/A
'N' (denominator) 5 or more semesters at ARC N/A N/A N/A 8 N/A

MESA - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus N/A N/A N/A 35.3% N/A
'N' (denominator) ARC Main Campus N/A N/A N/A 764 N/A
Rate Natomas Center N/A N/A N/A 33.3% N/A
'N' (denominator) Natomas Center N/A N/A N/A 24 N/A
Rate About the same at each N/A N/A N/A 61.5% N/A
'N' (denominator) About the same at each N/A N/A N/A 26 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus N/A N/A N/A 17.4% N/A
'N' (denominator) ARC Main Campus N/A N/A N/A 270 N/A
Rate Natomas Center N/A N/A N/A 12.5% N/A
'N' (denominator) Natomas Center N/A N/A N/A 8 N/A
Rate About the same at each N/A N/A N/A 18.8% N/A
'N' (denominator) About the same at each N/A N/A N/A 16 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus N/A N/A N/A 89.4% N/A
'N' (denominator) ARC Main Campus N/A N/A N/A 47 N/A
Rate Natomas Center N/A N/A N/A 100.0% N/A
'N' (denominator) Natomas Center N/A N/A N/A 1 N/A
Rate About the same at each N/A N/A N/A 100.0% N/A
'N' (denominator) About the same at each N/A N/A N/A 3 N/A

MESA - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female N/A N/A N/A 32.5% N/A
'N' (denominator) Female N/A N/A N/A 536 N/A
Rate Male N/A N/A N/A 42.7% N/A
'N' (denominator) Male N/A N/A N/A 234 N/A
Rate Non-binary/third gender N/A N/A N/A 36.7% N/A
'N' (denominator) Non-binary/third gender N/A N/A N/A 30 N/A
Rate Prefer not to say N/A N/A N/A 38.5% N/A
'N' (denominator) Prefer not to say N/A N/A N/A 39 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female N/A N/A N/A 17.2% N/A
'N' (denominator) Female N/A N/A N/A 174 N/A
Rate Male N/A N/A N/A 16.0% N/A
'N' (denominator) Male N/A N/A N/A 100 N/A
Rate Non-binary/third gender N/A N/A N/A 18.2% N/A
'N' (denominator) Non-binary/third gender N/A N/A N/A 11 N/A
Rate Prefer not to say N/A N/A N/A 20.0% N/A
'N' (denominator) Prefer not to say N/A N/A N/A 15 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female N/A N/A N/A 90.0% N/A
'N' (denominator) Female N/A N/A N/A 30 N/A
Rate Male N/A N/A N/A 87.5% N/A
'N' (denominator) Male N/A N/A N/A 16 N/A
Rate Non-binary/third gender N/A N/A N/A 100.0% N/A
'N' (denominator) Non-binary/third gender N/A N/A N/A 2 N/A
Rate Prefer not to say N/A N/A N/A 100.0% N/A
'N' (denominator) Prefer not to say N/A N/A N/A 3 N/A

MESA - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 N/A N/A N/A 40.0% N/A
'N' (denominator) under 18 N/A N/A N/A 5 N/A
Rate 18-20 N/A N/A N/A 38.6% N/A
'N' (denominator) 18-20 N/A N/A N/A 264 N/A
Rate 21-24 N/A N/A N/A 34.1% N/A
'N' (denominator) 21-24 N/A N/A N/A 123 N/A
Rate 25-29 N/A N/A N/A 45.7% N/A
'N' (denominator) 25-29 N/A N/A N/A 70 N/A
Rate 30-39 N/A N/A N/A 33.3% N/A
'N' (denominator) 30-39 N/A N/A N/A 171 N/A
Rate 40-49 N/A N/A N/A 29.2% N/A
'N' (denominator) 40-49 N/A N/A N/A 106 N/A
Rate 50 or older N/A N/A N/A 34.0% N/A
'N' (denominator) 50 or older N/A N/A N/A 97 N/A
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 N/A N/A N/A 50.0% N/A
'N' (denominator) under 18 N/A N/A N/A 2 N/A
Rate 18-20 N/A N/A N/A 16.7% N/A
'N' (denominator) 18-20 N/A N/A N/A 102 N/A
Rate 21-24 N/A N/A N/A 23.8% N/A
'N' (denominator) 21-24 N/A N/A N/A 42 N/A
Rate 25-29 N/A N/A N/A 12.5% N/A
'N' (denominator) 25-29 N/A N/A N/A 32 N/A
Rate 30-39 N/A N/A N/A 19.3% N/A
'N' (denominator) 30-39 N/A N/A N/A 57 N/A
Rate 40-49 N/A N/A N/A 22.6% N/A
'N' (denominator) 40-49 N/A N/A N/A 31 N/A
Rate 50 or older N/A N/A N/A 3.0% N/A
'N' (denominator) 50 or older N/A N/A N/A 33 N/A
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 N/A N/A N/A 100.0% N/A
'N' (denominator) under 18 N/A N/A N/A 1 N/A
Rate 18-20 N/A N/A N/A 94.1% N/A
'N' (denominator) 18-20 N/A N/A N/A 17 N/A
Rate 21-24 N/A N/A N/A 70.0% N/A
'N' (denominator) 21-24 N/A N/A N/A 10 N/A
Rate 25-29 N/A N/A N/A 100.0% N/A
'N' (denominator) 25-29 N/A N/A N/A 4 N/A
Rate 30-39 N/A N/A N/A 90.9% N/A
'N' (denominator) 30-39 N/A N/A N/A 11 N/A
Rate 40-49 N/A N/A N/A 100.0% N/A
'N' (denominator) 40-49 N/A N/A N/A 7 N/A
Rate 50 or older N/A N/A N/A 100.0% N/A
'N' (denominator) 50 or older N/A N/A N/A 1 N/A
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