Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
NextUP
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
N/A
N/A
28.8%
'N' (denominator)
All
N/A
N/A
N/A
N/A
N/A
1071
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
N/A
N/A
20.1%
'N' (denominator)
All
N/A
N/A
N/A
N/A
N/A
308
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
N/A
N/A
85.5%
'N' (denominator)
All
N/A
N/A
N/A
N/A
N/A
62
1 2 3
NextUP - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
N/A
N/A
33.5%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
N/A
N/A
188
Rate
Black / African American
N/A
N/A
N/A
N/A
N/A
34.0%
'N' (denominator)
Black / African American
N/A
N/A
N/A
N/A
N/A
97
Rate
Eastern European
N/A
N/A
N/A
N/A
N/A
12.5%
'N' (denominator)
Eastern European
N/A
N/A
N/A
N/A
N/A
24
Rate
Filipino
N/A
N/A
N/A
N/A
N/A
47.1%
'N' (denominator)
Filipino
N/A
N/A
N/A
N/A
N/A
17
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
N/A
31.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
N/A
205
Rate
Middle Eastern
N/A
N/A
N/A
N/A
N/A
34.0%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
N/A
47
Rate
Multi-Racial
N/A
N/A
N/A
N/A
N/A
29.5%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
N/A
N/A
61
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
38.5%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
13
Rate
Other Non-White
N/A
N/A
N/A
N/A
N/A
22.2%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
N/A
N/A
18
Rate
Pacific Islander
N/A
N/A
N/A
N/A
N/A
50.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
N/A
N/A
8
Rate
White
N/A
N/A
N/A
N/A
N/A
22.0%
'N' (denominator)
White
N/A
N/A
N/A
N/A
N/A
377
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
N/A
N/A
22.2%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
N/A
N/A
63
Rate
Black / African American
N/A
N/A
N/A
N/A
N/A
21.2%
'N' (denominator)
Black / African American
N/A
N/A
N/A
N/A
N/A
33
Rate
Eastern European
N/A
N/A
N/A
N/A
N/A
0.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
N/A
N/A
3
Rate
Filipino
N/A
N/A
N/A
N/A
N/A
12.5%
'N' (denominator)
Filipino
N/A
N/A
N/A
N/A
N/A
8
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
N/A
12.3%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
N/A
65
Rate
Middle Eastern
N/A
N/A
N/A
N/A
N/A
37.5%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
N/A
16
Rate
Multi-Racial
N/A
N/A
N/A
N/A
N/A
0.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
N/A
N/A
18
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
60.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
5
Rate
Other Non-White
N/A
N/A
N/A
N/A
N/A
25.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
N/A
N/A
4
Rate
Pacific Islander
N/A
N/A
N/A
N/A
N/A
25.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
N/A
N/A
4
Rate
White
N/A
N/A
N/A
N/A
N/A
22.9%
'N' (denominator)
White
N/A
N/A
N/A
N/A
N/A
83
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
N/A
N/A
92.9%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
N/A
N/A
14
Rate
Black / African American
N/A
N/A
N/A
N/A
N/A
71.4%
'N' (denominator)
Black / African American
N/A
N/A
N/A
N/A
N/A
7
Rate
Eastern European
N/A
N/A
N/A
N/A
N/A
N/A
'N' (denominator)
Eastern European
N/A
N/A
N/A
N/A
N/A
0
Rate
Filipino
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
N/A
N/A
1
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
N/A
75.0%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
N/A
8
Rate
Middle Eastern
N/A
N/A
N/A
N/A
N/A
66.7%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
N/A
6
Rate
Multi-Racial
N/A
N/A
N/A
N/A
N/A
N/A
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
N/A
N/A
0
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
3
Rate
Other Non-White
N/A
N/A
N/A
N/A
N/A
0.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
N/A
N/A
1
Rate
Pacific Islander
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
N/A
N/A
1
Rate
White
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
White
N/A
N/A
N/A
N/A
N/A
19
NextUP - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
N/A
N/A
25.8%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
N/A
N/A
271
Rate
Second semester at ARC
N/A
N/A
N/A
N/A
N/A
29.3%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
N/A
N/A
365
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
N/A
29.5%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
N/A
224
Rate
5 or more semesters at ARC
N/A
N/A
N/A
N/A
N/A
30.4%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
N/A
N/A
191
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
N/A
N/A
10.0%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
N/A
N/A
70
Rate
Second semester at ARC
N/A
N/A
N/A
N/A
N/A
20.6%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
N/A
N/A
107
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
N/A
25.8%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
N/A
66
Rate
5 or more semesters at ARC
N/A
N/A
N/A
N/A
N/A
22.4%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
N/A
N/A
58
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
N/A
N/A
85.7%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
N/A
N/A
7
Rate
Second semester at ARC
N/A
N/A
N/A
N/A
N/A
81.8%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
N/A
N/A
22
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
N/A
88.2%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
N/A
17
Rate
5 or more semesters at ARC
N/A
N/A
N/A
N/A
N/A
84.6%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
N/A
N/A
13
NextUP - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
N/A
N/A
27.9%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
N/A
N/A
964
Rate
Natomas Center
N/A
N/A
N/A
N/A
N/A
39.5%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
N/A
N/A
43
Rate
About the same at each
N/A
N/A
N/A
N/A
N/A
36.7%
'N' (denominator)
About the same at each
N/A
N/A
N/A
N/A
N/A
49
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
N/A
N/A
18.2%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
N/A
N/A
269
Rate
Natomas Center
N/A
N/A
N/A
N/A
N/A
23.5%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
N/A
N/A
17
Rate
About the same at each
N/A
N/A
N/A
N/A
N/A
44.4%
'N' (denominator)
About the same at each
N/A
N/A
N/A
N/A
N/A
18
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
N/A
N/A
85.7%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
N/A
N/A
49
Rate
Natomas Center
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
N/A
N/A
4
Rate
About the same at each
N/A
N/A
N/A
N/A
N/A
75.0%
'N' (denominator)
About the same at each
N/A
N/A
N/A
N/A
N/A
8
NextUP - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
N/A
N/A
28.5%
'N' (denominator)
Female
N/A
N/A
N/A
N/A
N/A
652
Rate
Male
N/A
N/A
N/A
N/A
N/A
29.6%
'N' (denominator)
Male
N/A
N/A
N/A
N/A
N/A
338
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
N/A
24.2%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
N/A
33
Rate
Prefer not to say
N/A
N/A
N/A
N/A
N/A
21.9%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
N/A
N/A
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
N/A
N/A
16.1%
'N' (denominator)
Female
N/A
N/A
N/A
N/A
N/A
186
Rate
Male
N/A
N/A
N/A
N/A
N/A
25.0%
'N' (denominator)
Male
N/A
N/A
N/A
N/A
N/A
100
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
N/A
25.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
N/A
8
Rate
Prefer not to say
N/A
N/A
N/A
N/A
N/A
28.6%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
N/A
N/A
7
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
N/A
N/A
90.0%
'N' (denominator)
Female
N/A
N/A
N/A
N/A
N/A
30
Rate
Male
N/A
N/A
N/A
N/A
N/A
80.0%
'N' (denominator)
Male
N/A
N/A
N/A
N/A
N/A
25
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
N/A
50.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
N/A
2
Rate
Prefer not to say
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
N/A
N/A
2
NextUP - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
N/A
N/A
16.7%
'N' (denominator)
under 18
N/A
N/A
N/A
N/A
N/A
6
Rate
18-20
N/A
N/A
N/A
N/A
N/A
27.4%
'N' (denominator)
18-20
N/A
N/A
N/A
N/A
N/A
358
Rate
21-24
N/A
N/A
N/A
N/A
N/A
36.5%
'N' (denominator)
21-24
N/A
N/A
N/A
N/A
N/A
159
Rate
25-29
N/A
N/A
N/A
N/A
N/A
26.6%
'N' (denominator)
25-29
N/A
N/A
N/A
N/A
N/A
109
Rate
30-39
N/A
N/A
N/A
N/A
N/A
26.8%
'N' (denominator)
30-39
N/A
N/A
N/A
N/A
N/A
213
Rate
40-49
N/A
N/A
N/A
N/A
N/A
28.1%
'N' (denominator)
40-49
N/A
N/A
N/A
N/A
N/A
114
Rate
50 or older
N/A
N/A
N/A
N/A
N/A
28.2%
'N' (denominator)
50 or older
N/A
N/A
N/A
N/A
N/A
103
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
N/A
N/A
1
Rate
18-20
N/A
N/A
N/A
N/A
N/A
15.3%
'N' (denominator)
18-20
N/A
N/A
N/A
N/A
N/A
98
Rate
21-24
N/A
N/A
N/A
N/A
N/A
24.1%
'N' (denominator)
21-24
N/A
N/A
N/A
N/A
N/A
58
Rate
25-29
N/A
N/A
N/A
N/A
N/A
34.5%
'N' (denominator)
25-29
N/A
N/A
N/A
N/A
N/A
29
Rate
30-39
N/A
N/A
N/A
N/A
N/A
24.6%
'N' (denominator)
30-39
N/A
N/A
N/A
N/A
N/A
57
Rate
40-49
N/A
N/A
N/A
N/A
N/A
21.9%
'N' (denominator)
40-49
N/A
N/A
N/A
N/A
N/A
32
Rate
50 or older
N/A
N/A
N/A
N/A
N/A
0.0%
'N' (denominator)
50 or older
N/A
N/A
N/A
N/A
N/A
29
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
N/A
N/A
1
Rate
18-20
N/A
N/A
N/A
N/A
N/A
86.7%
'N' (denominator)
18-20
N/A
N/A
N/A
N/A
N/A
15
Rate
21-24
N/A
N/A
N/A
N/A
N/A
78.6%
'N' (denominator)
21-24
N/A
N/A
N/A
N/A
N/A
14
Rate
25-29
N/A
N/A
N/A
N/A
N/A
70.0%
'N' (denominator)
25-29
N/A
N/A
N/A
N/A
N/A
10
Rate
30-39
N/A
N/A
N/A
N/A
N/A
92.9%
'N' (denominator)
30-39
N/A
N/A
N/A
N/A
N/A
14
Rate
40-49
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
40-49
N/A
N/A
N/A
N/A
N/A
7
Rate
50 or older
N/A
N/A
N/A
N/A
N/A
N/A
'N' (denominator)
50 or older
N/A
N/A
N/A
N/A
N/A
0
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