Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

P.R.I.S.E.

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	46.9%	47.9%	50.7%	N/A	N/A
'N' (denominator)	All	701	658	1224	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	14.0%	13.3%	15.3%	N/A	N/A
'N' (denominator)	All	329	315	620	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	91.3%	88.1%	83.2%	N/A	N/A
'N' (denominator)	All	46	42	95	N/A	N/A

¹ Percent of all students aware of or recognizing the existence of a given support area at ARC.
² Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
³ Percent of those that used a given support area at ARC that were satisfied with the support received.

P.R.I.S.E. - Disaggregated by Race

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	63.9%	66.7%	58.6%	N/A	N/A
'N' (denominator)	Asian American / Asian	83	84	222	N/A	N/A
Rate	Black / African American	52.0%	46.4%	55.3%	N/A	N/A
'N' (denominator)	Black / African American	75	69	85	N/A	N/A
Rate	Eastern European	57.1%	60.0%	62.5%	N/A	N/A
'N' (denominator)	Eastern European	7	5	16	N/A	N/A
Rate	Filipino	42.9%	45.5%	58.3%	N/A	N/A
'N' (denominator)	Filipino	7	11	24	N/A	N/A
Rate	Latino/a/x, Hispanic	51.3%	48.1%	47.9%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	113	108	163	N/A	N/A
Rate	Middle Eastern	38.1%	41.7%	43.1%	N/A	N/A
'N' (denominator)	Middle Eastern	21	24	65	N/A	N/A
Rate	Multi-Racial	54.1%	44.4%	67.5%	N/A	N/A
'N' (denominator)	Multi-Racial	37	27	40	N/A	N/A
Rate	Native American / Alaskan Native	14.3%	20.0%	62.5%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	7	5	8	N/A	N/A
Rate	Other Non-White	37.5%	25.0%	36.0%	N/A	N/A
'N' (denominator)	Other Non-White	16	8	25	N/A	N/A
Rate	Pacific Islander	88.9%	71.4%	92.3%	N/A	N/A
'N' (denominator)	Pacific Islander	9	14	13	N/A	N/A
Rate	White	39.0%	43.5%	43.5%	N/A	N/A
'N' (denominator)	White	295	278	278	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	26.4%	23.2%	23.8%	N/A	N/A
'N' (denominator)	Asian American / Asian	53	56	130	N/A	N/A
Rate	Black / African American	20.5%	15.6%	8.5%	N/A	N/A
'N' (denominator)	Black / African American	39	32	47	N/A	N/A
Rate	Eastern European	0.0%	0.0%	30.0%	N/A	N/A
'N' (denominator)	Eastern European	4	3	10	N/A	N/A
Rate	Filipino	33.3%	40.0%	28.6%	N/A	N/A
'N' (denominator)	Filipino	3	5	14	N/A	N/A
Rate	Latino/a/x, Hispanic	12.1%	3.8%	7.7%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	58	52	78	N/A	N/A
Rate	Middle Eastern	12.5%	10.0%	39.3%	N/A	N/A
'N' (denominator)	Middle Eastern	8	10	28	N/A	N/A
Rate	Multi-Racial	15.0%	16.7%	14.8%	N/A	N/A
'N' (denominator)	Multi-Racial	20	12	27	N/A	N/A
Rate	Native American / Alaskan Native	0.0%	0.0%	20.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	1	1	5	N/A	N/A
Rate	Other Non-White	33.3%	50.0%	0.0%	N/A	N/A
'N' (denominator)	Other Non-White	6	2	9	N/A	N/A
Rate	Pacific Islander	37.5%	50.0%	41.7%	N/A	N/A
'N' (denominator)	Pacific Islander	8	10	12	N/A	N/A
Rate	White	5.2%	8.3%	8.3%	N/A	N/A
'N' (denominator)	White	115	121	121	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	100.0%	92.3%	90.3%	N/A	N/A
'N' (denominator)	Asian American / Asian	14	13	31	N/A	N/A
Rate	Black / African American	100.0%	60.0%	100.0%	N/A	N/A
'N' (denominator)	Black / African American	8	5	4	N/A	N/A
Rate	Eastern European	N/A	N/A	100.0%	N/A	N/A
'N' (denominator)	Eastern European	0	0	3	N/A	N/A
Rate	Filipino	100.0%	100.0%	75.0%	N/A	N/A
'N' (denominator)	Filipino	1	2	4	N/A	N/A
Rate	Latino/a/x, Hispanic	100.0%	50.0%	100.0%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	7	2	6	N/A	N/A
Rate	Middle Eastern	100.0%	100.0%	54.5%	N/A	N/A
'N' (denominator)	Middle Eastern	1	1	11	N/A	N/A
Rate	Multi-Racial	66.7%	100.0%	75.0%	N/A	N/A
'N' (denominator)	Multi-Racial	3	2	4	N/A	N/A
Rate	Native American / Alaskan Native	N/A	N/A	100.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	0	0	1	N/A	N/A
Rate	Other Non-White	100.0%	100.0%	N/A	N/A	N/A
'N' (denominator)	Other Non-White	2	1	0	N/A	N/A
Rate	Pacific Islander	66.7%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Pacific Islander	3	5	5	N/A	N/A
Rate	White	83.3%	90.0%	90.0%	N/A	N/A
'N' (denominator)	White	6	10	10	N/A	N/A

P.R.I.S.E. - Disaggregated by Number of Semesters at ARC

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	42.2%	56.6%	48.9%	N/A	N/A
'N' (denominator)	First semester at ARC	90	83	225	N/A	N/A
Rate	Second semester at ARC	48.9%	39.7%	47.2%	N/A	N/A
'N' (denominator)	Second semester at ARC	131	136	356	N/A	N/A
Rate	3 or 4 semesters at ARC	45.5%	45.3%	49.4%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	231	192	358	N/A	N/A
Rate	5 or more semesters at ARC	50.0%	45.8%	71.9%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	10	24	32	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	10.5%	8.5%	20.9%	N/A	N/A
'N' (denominator)	First semester at ARC	38	47	110	N/A	N/A
Rate	Second semester at ARC	7.8%	7.4%	13.7%	N/A	N/A
'N' (denominator)	Second semester at ARC	64	54	168	N/A	N/A
Rate	3 or 4 semesters at ARC	15.2%	18.4%	11.9%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	105	87	177	N/A	N/A
Rate	5 or more semesters at ARC	20.0%	9.1%	4.3%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	5	11	23	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	100.0%	75.0%	87.0%	N/A	N/A
'N' (denominator)	First semester at ARC	4	4	23	N/A	N/A
Rate	Second semester at ARC	80.0%	100.0%	73.9%	N/A	N/A
'N' (denominator)	Second semester at ARC	5	4	23	N/A	N/A
Rate	3 or 4 semesters at ARC	100.0%	81.3%	85.7%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	16	16	21	N/A	N/A
Rate	5 or more semesters at ARC	100.0%	100.0%	0.0%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	1	1	1	N/A	N/A

P.R.I.S.E. - Disaggregated by where students take most of their classes

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	47.4%	47.6%	51.7%	N/A	N/A
'N' (denominator)	ARC Main Campus	627	593	1063	N/A	N/A
Rate	Natomas Center	44.4%	68.8%	N/A	N/A	N/A
'N' (denominator)	Natomas Center	27	16	N/A	N/A	N/A
Rate	About the same at each	44.0%	57.1%	43.3%	N/A	N/A
'N' (denominator)	About the same at each	25	21	60	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	14.5%	13.5%	15.1%	N/A	N/A
'N' (denominator)	ARC Main Campus	297	282	550	N/A	N/A
Rate	Natomas Center	8.3%	9.1%	N/A	N/A	N/A
'N' (denominator)	Natomas Center	12	11	N/A	N/A	N/A
Rate	About the same at each	9.1%	8.3%	30.8%	N/A	N/A
'N' (denominator)	About the same at each	11	12	26	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	93.0%	86.8%	83.1%	N/A	N/A
'N' (denominator)	ARC Main Campus	43	38	83	N/A	N/A
Rate	Natomas Center	100.0%	100.0%	N/A	N/A	N/A
'N' (denominator)	Natomas Center	1	1	N/A	N/A	N/A
Rate	About the same at each	100.0%	100.0%	87.5%	N/A	N/A
'N' (denominator)	About the same at each	1	1	8	N/A	N/A

P.R.I.S.E. - Disaggregated by Gender

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	46.7%	47.9%	52.2%	N/A	N/A
'N' (denominator)	Female	460	434	737	N/A	N/A
Rate	Male	50.5%	50.0%	46.9%	N/A	N/A
'N' (denominator)	Male	186	170	356	N/A	N/A
Rate	Non-binary/third gender	50.0%	45.8%	71.9%	N/A	N/A
'N' (denominator)	Non-binary/third gender	10	24	32	N/A	N/A
Rate	Prefer not to say	33.3%	36.7%	45.5%	N/A	N/A
'N' (denominator)	Prefer not to say	45	30	99	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	8.8%	13.9%	15.3%	N/A	N/A
'N' (denominator)	Female	215	208	385	N/A	N/A
Rate	Male	25.5%	12.9%	16.2%	N/A	N/A
'N' (denominator)	Male	94	85	167	N/A	N/A
Rate	Non-binary/third gender	20.0%	9.1%	4.3%	N/A	N/A
'N' (denominator)	Non-binary/third gender	5	11	23	N/A	N/A
Rate	Prefer not to say	13.3%	9.1%	17.8%	N/A	N/A
'N' (denominator)	Prefer not to say	15	11	45	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	94.7%	89.7%	84.7%	N/A	N/A
'N' (denominator)	Female	19	29	59	N/A	N/A
Rate	Male	95.8%	81.8%	88.9%	N/A	N/A
'N' (denominator)	Male	24	11	27	N/A	N/A
Rate	Non-binary/third gender	100.0%	100.0%	0.0%	N/A	N/A
'N' (denominator)	Non-binary/third gender	1	1	1	N/A	N/A
Rate	Prefer not to say	0.0%	100.0%	62.5%	N/A	N/A
'N' (denominator)	Prefer not to say	2	1	8	N/A	N/A

P.R.I.S.E. - Disaggregated by Age Group

Recognition Rate 1	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	42.9%	33.3%	50.0%	N/A	N/A
'N' (denominator)	under 18	14	15	48	N/A	N/A
Rate	18-20	53.7%	57.0%	53.6%	N/A	N/A
'N' (denominator)	18-20	121	128	306	N/A	N/A
Rate	21-24	51.2%	52.9%	54.9%	N/A	N/A
'N' (denominator)	21-24	121	104	206	N/A	N/A
Rate	25-29	47.4%	44.3%	49.6%	N/A	N/A
'N' (denominator)	25-29	97	70	121	N/A	N/A
Rate	30-39	36.3%	42.1%	50.2%	N/A	N/A
'N' (denominator)	30-39	171	145	205	N/A	N/A
Rate	40-49	46.9%	46.0%	40.3%	N/A	N/A
'N' (denominator)	40-49	81	87	159	N/A	N/A
Rate	50 or older	54.8%	47.7%	52.5%	N/A	N/A
'N' (denominator)	50 or older	73	86	139	N/A	N/A

Use Rate 2	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	16.7%	20.0%	25.0%	N/A	N/A
'N' (denominator)	under 18	6	5	24	N/A	N/A
Rate	18-20	10.8%	9.6%	13.4%	N/A	N/A
'N' (denominator)	18-20	65	73	164	N/A	N/A
Rate	21-24	21.0%	16.4%	16.8%	N/A	N/A
'N' (denominator)	21-24	62	55	113	N/A	N/A
Rate	25-29	28.3%	19.4%	23.3%	N/A	N/A
'N' (denominator)	25-29	46	31	60	N/A	N/A
Rate	30-39	11.3%	13.1%	20.4%	N/A	N/A
'N' (denominator)	30-39	62	61	103	N/A	N/A
Rate	40-49	5.3%	15.0%	9.4%	N/A	N/A
'N' (denominator)	40-49	38	40	64	N/A	N/A
Rate	50 or older	5.0%	9.8%	5.5%	N/A	N/A
'N' (denominator)	50 or older	40	41	73	N/A	N/A

Satisfaction Rate 3	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	100.0%	100.0%	83.3%	N/A	N/A
'N' (denominator)	under 18	1	1	6	N/A	N/A
Rate	18-20	85.7%	100.0%	77.3%	N/A	N/A
'N' (denominator)	18-20	7	7	22	N/A	N/A
Rate	21-24	100.0%	66.7%	84.2%	N/A	N/A
'N' (denominator)	21-24	13	9	19	N/A	N/A
Rate	25-29	84.6%	100.0%	85.7%	N/A	N/A
'N' (denominator)	25-29	13	6	14	N/A	N/A
Rate	30-39	100.0%	87.5%	90.5%	N/A	N/A
'N' (denominator)	30-39	7	8	21	N/A	N/A
Rate	40-49	100.0%	83.3%	100.0%	N/A	N/A
'N' (denominator)	40-49	2	6	6	N/A	N/A
Rate	50 or older	100.0%	100.0%	50.0%	N/A	N/A
'N' (denominator)	50 or older	2	4	4	N/A	N/A

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