Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

PUENTE Project

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	31.7%	35.3%	35.2%	N/A	N/A
'N' (denominator)	All	701	658	1224	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	18.5%	16.8%	21.6%	N/A	N/A
'N' (denominator)	All	222	232	431	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	87.8%	82.1%	86.0%	N/A	N/A
'N' (denominator)	All	41	39	93	N/A	N/A

¹ Percent of all students aware of or recognizing the existence of a given support area at ARC.
² Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
³ Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations

Race Number of semesters at ARC Where students take most of their classes Gender Age Group

PUENTE Project - Disaggregated by Race

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	27.7%	40.5%	32.4%	N/A	N/A
'N' (denominator)	Asian American / Asian	83	84	222	N/A	N/A
Rate	Black / African American	32.0%	29.0%	36.5%	N/A	N/A
'N' (denominator)	Black / African American	75	69	85	N/A	N/A
Rate	Eastern European	42.9%	N/A	25.0%	N/A	N/A
'N' (denominator)	Eastern European	7	N/A	16	N/A	N/A
Rate	Filipino	28.6%	27.3%	33.3%	N/A	N/A
'N' (denominator)	Filipino	7	11	24	N/A	N/A
Rate	Latino/a/x, Hispanic	61.1%	60.2%	56.4%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	113	108	163	N/A	N/A
Rate	Middle Eastern	33.3%	41.7%	41.5%	N/A	N/A
'N' (denominator)	Middle Eastern	21	24	65	N/A	N/A
Rate	Multi-Racial	37.8%	44.4%	45.0%	N/A	N/A
'N' (denominator)	Multi-Racial	37	27	40	N/A	N/A
Rate	Native American / Alaskan Native	14.3%	N/A	50.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	7	N/A	8	N/A	N/A
Rate	Other Non-White	31.3%	12.5%	32.0%	N/A	N/A
'N' (denominator)	Other Non-White	16	8	25	N/A	N/A
Rate	Pacific Islander	55.6%	42.9%	38.5%	N/A	N/A
'N' (denominator)	Pacific Islander	9	14	13	N/A	N/A
Rate	White	20.3%	26.3%	26.3%	N/A	N/A
'N' (denominator)	White	295	278	278	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	30.4%	17.6%	26.4%	N/A	N/A
'N' (denominator)	Asian American / Asian	23	34	72	N/A	N/A
Rate	Black / African American	29.2%	25.0%	9.7%	N/A	N/A
'N' (denominator)	Black / African American	24	20	31	N/A	N/A
Rate	Eastern European	0.0%	N/A	75.0%	N/A	N/A
'N' (denominator)	Eastern European	3	N/A	4	N/A	N/A
Rate	Filipino	0.0%	0.0%	0.0%	N/A	N/A
'N' (denominator)	Filipino	2	3	8	N/A	N/A
Rate	Latino/a/x, Hispanic	24.6%	24.6%	31.5%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	69	65	92	N/A	N/A
Rate	Middle Eastern	14.3%	20.0%	33.3%	N/A	N/A
'N' (denominator)	Middle Eastern	7	10	27	N/A	N/A
Rate	Multi-Racial	0.0%	0.0%	11.1%	N/A	N/A
'N' (denominator)	Multi-Racial	14	12	18	N/A	N/A
Rate	Native American / Alaskan Native	0.0%	N/A	25.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	1	N/A	4	N/A	N/A
Rate	Other Non-White	20.0%	100.0%	12.5%	N/A	N/A
'N' (denominator)	Other Non-White	5	1	8	N/A	N/A
Rate	Pacific Islander	0.0%	16.7%	20.0%	N/A	N/A
'N' (denominator)	Pacific Islander	5	6	5	N/A	N/A
Rate	White	11.7%	8.2%	8.2%	N/A	N/A
'N' (denominator)	White	60	73	73	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	85.7%	83.3%	89.5%	N/A	N/A
'N' (denominator)	Asian American / Asian	7	6	19	N/A	N/A
Rate	Black / African American	100.0%	60.0%	100.0%	N/A	N/A
'N' (denominator)	Black / African American	7	5	3	N/A	N/A
Rate	Eastern European	N/A	N/A	100.0%	N/A	N/A
'N' (denominator)	Eastern European	0	N/A	3	N/A	N/A
Rate	Filipino	N/A	N/A	N/A	N/A	N/A
'N' (denominator)	Filipino	0	0	0	N/A	N/A
Rate	Latino/a/x, Hispanic	100.0%	87.5%	93.1%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	17	16	29	N/A	N/A
Rate	Middle Eastern	100.0%	50.0%	66.7%	N/A	N/A
'N' (denominator)	Middle Eastern	1	2	9	N/A	N/A
Rate	Multi-Racial	N/A	N/A	50.0%	N/A	N/A
'N' (denominator)	Multi-Racial	0	0	2	N/A	N/A
Rate	Native American / Alaskan Native	N/A	N/A	100.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	0	N/A	1	N/A	N/A
Rate	Other Non-White	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Other Non-White	1	1	1	N/A	N/A
Rate	Pacific Islander	N/A	100.0%	100.0%	N/A	N/A
'N' (denominator)	Pacific Islander	0	1	1	N/A	N/A
Rate	White	57.1%	100.0%	100.0%	N/A	N/A
'N' (denominator)	White	7	6	6	N/A	N/A

PUENTE Project - Disaggregated by Number of Semesters at ARC

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	26.7%	30.1%	30.2%	N/A	N/A
'N' (denominator)	First semester at ARC	90	83	225	N/A	N/A
Rate	Second semester at ARC	29.0%	41.2%	32.0%	N/A	N/A
'N' (denominator)	Second semester at ARC	131	136	356	N/A	N/A
Rate	3 or 4 semesters at ARC	32.0%	32.3%	33.0%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	231	192	358	N/A	N/A
Rate	5 or more semesters at ARC	50.0%	33.3%	50.0%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	10	24	32	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	20.8%	8.0%	27.9%	N/A	N/A
'N' (denominator)	First semester at ARC	24	25	68	N/A	N/A
Rate	Second semester at ARC	13.2%	10.7%	19.3%	N/A	N/A
'N' (denominator)	Second semester at ARC	38	56	114	N/A	N/A
Rate	3 or 4 semesters at ARC	24.3%	24.2%	20.3%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	74	62	118	N/A	N/A
Rate	5 or more semesters at ARC	40.0%	12.5%	6.3%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	5	8	16	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	100.0%	100.0%	89.5%	N/A	N/A
'N' (denominator)	First semester at ARC	5	2	19	N/A	N/A
Rate	Second semester at ARC	100.0%	83.3%	81.8%	N/A	N/A
'N' (denominator)	Second semester at ARC	5	6	22	N/A	N/A
Rate	3 or 4 semesters at ARC	83.3%	80.0%	87.5%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	18	15	24	N/A	N/A
Rate	5 or more semesters at ARC	100.0%	100.0%	0.0%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	2	1	1	N/A	N/A

PUENTE Project - Disaggregated by where students take most of their classes

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	31.6%	35.2%	35.7%	N/A	N/A
'N' (denominator)	ARC Main Campus	627	593	1063	N/A	N/A
Rate	Natomas Center	37.0%	N/A	22.9%	N/A	N/A
'N' (denominator)	Natomas Center	27	N/A	35	N/A	N/A
Rate	About the same at each	28.0%	N/A	26.7%	N/A	N/A
'N' (denominator)	About the same at each	25	N/A	60	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	18.7%	17.2%	21.1%	N/A	N/A
'N' (denominator)	ARC Main Campus	198	209	379	N/A	N/A
Rate	Natomas Center	10.0%	N/A	12.5%	N/A	N/A
'N' (denominator)	Natomas Center	10	N/A	8	N/A	N/A
Rate	About the same at each	28.6%	N/A	50.0%	N/A	N/A
'N' (denominator)	About the same at each	7	N/A	16	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	89.2%	83.3%	87.5%	N/A	N/A
'N' (denominator)	ARC Main Campus	37	36	80	N/A	N/A
Rate	Natomas Center	100.0%	N/A	0.0%	N/A	N/A
'N' (denominator)	Natomas Center	1	N/A	1	N/A	N/A
Rate	About the same at each	100.0%	N/A	87.5%	N/A	N/A
'N' (denominator)	About the same at each	2	N/A	8	N/A	N/A

PUENTE Project - Disaggregated by Gender

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	30.2%	33.6%	35.3%	N/A	N/A
'N' (denominator)	Female	460	434	737	N/A	N/A
Rate	Male	38.2%	41.2%	32.6%	N/A	N/A
'N' (denominator)	Male	186	170	356	N/A	N/A
Rate	Non-binary/third gender	50.0%	33.3%	50.0%	N/A	N/A
'N' (denominator)	Non-binary/third gender	10	24	32	N/A	N/A
Rate	Prefer not to say	15.6%	26.7%	39.4%	N/A	N/A
'N' (denominator)	Prefer not to say	45	30	99	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	13.7%	15.8%	21.2%	N/A	N/A
'N' (denominator)	Female	139	146	260	N/A	N/A
Rate	Male	26.8%	20.0%	25.0%	N/A	N/A
'N' (denominator)	Male	71	70	116	N/A	N/A
Rate	Non-binary/third gender	40.0%	12.5%	6.3%	N/A	N/A
'N' (denominator)	Non-binary/third gender	5	8	16	N/A	N/A
Rate	Prefer not to say	14.3%	12.5%	20.5%	N/A	N/A
'N' (denominator)	Prefer not to say	7	8	39	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	100.0%	82.6%	87.3%	N/A	N/A
'N' (denominator)	Female	19	23	55	N/A	N/A
Rate	Male	78.9%	85.7%	89.7%	N/A	N/A
'N' (denominator)	Male	19	14	29	N/A	N/A
Rate	Non-binary/third gender	100.0%	100.0%	0.0%	N/A	N/A
'N' (denominator)	Non-binary/third gender	2	1	1	N/A	N/A
Rate	Prefer not to say	0.0%	0.0%	75.0%	N/A	N/A
'N' (denominator)	Prefer not to say	1	1	8	N/A	N/A

PUENTE Project - Disaggregated by Age Group

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	28.6%	26.7%	39.6%	N/A	N/A
'N' (denominator)	under 18	14	15	48	N/A	N/A
Rate	18-20	40.5%	43.0%	32.4%	N/A	N/A
'N' (denominator)	18-20	121	128	306	N/A	N/A
Rate	21-24	35.5%	41.3%	43.2%	N/A	N/A
'N' (denominator)	21-24	121	104	206	N/A	N/A
Rate	25-29	42.3%	37.1%	33.9%	N/A	N/A
'N' (denominator)	25-29	97	70	121	N/A	N/A
Rate	30-39	21.6%	27.6%	34.6%	N/A	N/A
'N' (denominator)	30-39	171	145	205	N/A	N/A
Rate	40-49	33.3%	28.7%	28.9%	N/A	N/A
'N' (denominator)	40-49	81	87	159	N/A	N/A
Rate	50 or older	21.9%	38.4%	33.1%	N/A	N/A
'N' (denominator)	50 or older	73	86	139	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	50.0%	25.0%	26.3%	N/A	N/A
'N' (denominator)	under 18	4	4	19	N/A	N/A
Rate	18-20	18.4%	12.7%	22.2%	N/A	N/A
'N' (denominator)	18-20	49	55	99	N/A	N/A
Rate	21-24	27.9%	23.3%	19.1%	N/A	N/A
'N' (denominator)	21-24	43	43	89	N/A	N/A
Rate	25-29	17.1%	19.2%	39.0%	N/A	N/A
'N' (denominator)	25-29	41	26	41	N/A	N/A
Rate	30-39	18.9%	20.0%	25.4%	N/A	N/A
'N' (denominator)	30-39	37	40	71	N/A	N/A
Rate	40-49	7.4%	16.0%	8.7%	N/A	N/A
'N' (denominator)	40-49	27	25	46	N/A	N/A
Rate	50 or older	6.3%	9.1%	13.0%	N/A	N/A
'N' (denominator)	50 or older	16	33	46	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	100.0%	100.0%	60.0%	N/A	N/A
'N' (denominator)	under 18	2	1	5	N/A	N/A
Rate	18-20	88.9%	85.7%	95.5%	N/A	N/A
'N' (denominator)	18-20	9	7	22	N/A	N/A
Rate	21-24	91.7%	80.0%	82.4%	N/A	N/A
'N' (denominator)	21-24	12	10	17	N/A	N/A
Rate	25-29	85.7%	80.0%	93.8%	N/A	N/A
'N' (denominator)	25-29	7	5	16	N/A	N/A
Rate	30-39	100.0%	87.5%	83.3%	N/A	N/A
'N' (denominator)	30-39	7	8	18	N/A	N/A
Rate	40-49	50.0%	75.0%	100.0%	N/A	N/A
'N' (denominator)	40-49	2	4	4	N/A	N/A
Rate	50 or older	100.0%	100.0%	83.3%	N/A	N/A
'N' (denominator)	50 or older	1	3	6	N/A	N/A

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