Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in recent years, please see Service Names.

Placement and Assessment Services

Recognition Rate 1	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	N/A	76.0%	72.2%	61.7%	62.2%	66.0%
'N' (denominator)	All	N/A	701	658	1224	857	847

Use Rate 2	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	N/A	55.9%	46.3%	44.6%	36.8%	40.3%
'N' (denominator)	All	N/A	533	475	755	533	559

Satisfaction Rate 3	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	N/A	92.3%	86.8%	89.3%	92.9%	91.1%
'N' (denominator)	All	N/A	298	220	337	196	225

¹ Percent of all students aware of or recognizing the existence of a given support area at ARC.
² Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
³ Percent of those that used a given support area at ARC that were satisfied with the support received.

Placement and Assessment Services - Disaggregated by Race

Recognition Rate 1	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	N/A	75.9%	71.4%	56.8%	66.9%	74.6%
'N' (denominator)	Asian American / Asian	N/A	83	84	222	136	134
Rate	Black / African American	N/A	78.7%	84.1%	81.2%	74.3%	69.7%
'N' (denominator)	Black / African American	N/A	75	69	85	70	66
Rate	Eastern European	N/A	100.0%	60.0%	50.0%	35.7%	68.8%
'N' (denominator)	Eastern European	N/A	7	5	16	14	16
Rate	Filipino	N/A	100.0%	N/A	62.5%	55.6%	57.1%
'N' (denominator)	Filipino	N/A	7	N/A	24	18	14
Rate	Latino/a/x, Hispanic	N/A	77.0%	67.6%	57.7%	61.1%	63.6%
'N' (denominator)	Latino/a/x, Hispanic	N/A	113	108	163	144	151
Rate	Middle Eastern	N/A	71.4%	79.2%	64.6%	54.5%	67.9%
'N' (denominator)	Middle Eastern	N/A	21	24	65	22	28
Rate	Multi-Racial	N/A	75.7%	66.7%	70.0%	62.1%	58.8%
'N' (denominator)	Multi-Racial	N/A	37	27	40	58	51
Rate	Native American / Alaskan Native	N/A	85.7%	40.0%	N/A	66.7%	66.7%
'N' (denominator)	Native American / Alaskan Native	N/A	7	5	N/A	6	12
Rate	Other Non-White	N/A	93.8%	75.0%	68.0%	46.7%	62.5%
'N' (denominator)	Other Non-White	N/A	16	8	25	15	16
Rate	Pacific Islander	N/A	88.9%	85.7%	76.9%	63.2%	76.9%
'N' (denominator)	Pacific Islander	N/A	9	14	13	19	13
Rate	White	N/A	73.2%	72.3%	72.3%	60.0%	64.4%
'N' (denominator)	White	N/A	295	278	278	325	326

Use Rate 2	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	N/A	69.8%	43.3%	50.0%	39.6%	43.0%
'N' (denominator)	Asian American / Asian	N/A	63	60	126	91	100
Rate	Black / African American	N/A	66.1%	58.6%	52.2%	44.2%	47.8%
'N' (denominator)	Black / African American	N/A	59	58	69	52	46
Rate	Eastern European	N/A	71.4%	66.7%	50.0%	60.0%	18.2%
'N' (denominator)	Eastern European	N/A	7	3	8	5	11
Rate	Filipino	N/A	42.9%	N/A	33.3%	60.0%	37.5%
'N' (denominator)	Filipino	N/A	7	N/A	15	10	8
Rate	Latino/a/x, Hispanic	N/A	56.3%	41.1%	48.9%	43.2%	30.2%
'N' (denominator)	Latino/a/x, Hispanic	N/A	87	73	94	88	96
Rate	Middle Eastern	N/A	73.3%	52.6%	54.8%	41.7%	63.2%
'N' (denominator)	Middle Eastern	N/A	15	19	42	12	19
Rate	Multi-Racial	N/A	50.0%	33.3%	21.4%	27.8%	46.7%
'N' (denominator)	Multi-Racial	N/A	28	18	28	36	30
Rate	Native American / Alaskan Native	N/A	50.0%	100.0%	N/A	N/A	12.5%
'N' (denominator)	Native American / Alaskan Native	N/A	6	2	N/A	N/A	8
Rate	Other Non-White	N/A	80.0%	66.7%	23.5%	28.6%	70.0%
'N' (denominator)	Other Non-White	N/A	15	6	17	7	10
Rate	Pacific Islander	N/A	37.5%	75.0%	60.0%	58.3%	60.0%
'N' (denominator)	Pacific Islander	N/A	8	12	10	12	10
Rate	White	N/A	48.1%	44.8%	44.8%	29.2%	38.6%
'N' (denominator)	White	N/A	216	201	201	195	210

Satisfaction Rate 3	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	N/A	95.5%	80.8%	95.2%	91.7%	95.3%
'N' (denominator)	Asian American / Asian	N/A	44	26	63	36	43
Rate	Black / African American	N/A	84.6%	79.4%	94.4%	95.7%	90.9%
'N' (denominator)	Black / African American	N/A	39	34	36	23	22
Rate	Eastern European	N/A	100.0%	100.0%	100.0%	100.0%	100.0%
'N' (denominator)	Eastern European	N/A	5	2	4	3	2
Rate	Filipino	N/A	100.0%	N/A	100.0%	83.3%	100.0%
'N' (denominator)	Filipino	N/A	3	N/A	5	6	3
Rate	Latino/a/x, Hispanic	N/A	93.9%	90.0%	87.0%	97.4%	100.0%
'N' (denominator)	Latino/a/x, Hispanic	N/A	49	30	46	38	29
Rate	Middle Eastern	N/A	100.0%	100.0%	73.9%	100.0%	66.7%
'N' (denominator)	Middle Eastern	N/A	11	10	23	5	12
Rate	Multi-Racial	N/A	92.9%	83.3%	66.7%	90.0%	71.4%
'N' (denominator)	Multi-Racial	N/A	14	6	6	10	14
Rate	Native American / Alaskan Native	N/A	100.0%	50.0%	N/A	N/A	100.0%
'N' (denominator)	Native American / Alaskan Native	N/A	3	2	N/A	N/A	1
Rate	Other Non-White	N/A	75.0%	75.0%	100.0%	100.0%	100.0%
'N' (denominator)	Other Non-White	N/A	12	4	4	2	7
Rate	Pacific Islander	N/A	100.0%	77.8%	100.0%	85.7%	100.0%
'N' (denominator)	Pacific Islander	N/A	3	9	6	7	6
Rate	White	N/A	94.2%	90.0%	90.0%	93.0%	90.1%
'N' (denominator)	White	N/A	104	90	90	57	81

Placement and Assessment Services - Disaggregated by Number of Semesters at ARC

Recognition Rate 1	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	N/A	66.7%	67.5%	59.6%	58.7%	64.6%
'N' (denominator)	First semester at ARC	N/A	90	83	225	201	144
Rate	Second semester at ARC	N/A	61.1%	61.0%	51.4%	58.3%	64.5%
'N' (denominator)	Second semester at ARC	N/A	131	136	356	278	228
Rate	3 or 4 semesters at ARC	N/A	74.9%	70.3%	64.5%	65.3%	64.7%
'N' (denominator)	3 or 4 semesters at ARC	N/A	231	192	358	248	255
Rate	5 or more semesters at ARC	N/A	80.0%	66.7%	59.4%	70.5%	71.4%
'N' (denominator)	5 or more semesters at ARC	N/A	10	24	32	112	206

Use Rate 2	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	N/A	38.3%	23.2%	37.3%	35.6%	37.6%
'N' (denominator)	First semester at ARC	N/A	60	56	134	118	93
Rate	Second semester at ARC	N/A	40.0%	34.9%	39.9%	37.7%	36.7%
'N' (denominator)	Second semester at ARC	N/A	80	83	183	162	147
Rate	3 or 4 semesters at ARC	N/A	47.4%	44.4%	42.9%	33.3%	35.2%
'N' (denominator)	3 or 4 semesters at ARC	N/A	173	135	231	162	165
Rate	5 or more semesters at ARC	N/A	62.5%	31.3%	15.8%	43.0%	51.7%
'N' (denominator)	5 or more semesters at ARC	N/A	8	16	19	79	147

Satisfaction Rate 3	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	N/A	95.7%	92.3%	90.0%	97.6%	88.6%
'N' (denominator)	First semester at ARC	N/A	23	13	50	42	35
Rate	Second semester at ARC	N/A	87.5%	89.7%	79.5%	95.1%	90.7%
'N' (denominator)	Second semester at ARC	N/A	32	29	73	61	54
Rate	3 or 4 semesters at ARC	N/A	95.1%	80.0%	92.9%	96.3%	94.8%
'N' (denominator)	3 or 4 semesters at ARC	N/A	82	60	99	54	58
Rate	5 or more semesters at ARC	N/A	100.0%	100.0%	0.0%	76.5%	89.5%
'N' (denominator)	5 or more semesters at ARC	N/A	5	5	3	34	76

Placement and Assessment Services - Disaggregated by where students take most of their classes

Recognition Rate 1	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	N/A	76.6%	72.3%	62.0%	61.3%	66.3%
'N' (denominator)	ARC Main Campus	N/A	627	593	1063	764	775
Rate	Natomas Center	N/A	81.5%	75.0%	65.7%	70.8%	63.6%
'N' (denominator)	Natomas Center	N/A	27	16	35	24	22
Rate	About the same at each	N/A	76.0%	81.0%	61.7%	76.9%	63.6%
'N' (denominator)	About the same at each	N/A	25	21	60	26	33

Use Rate 2	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	N/A	56.3%	46.9%	45.4%	36.5%	39.5%
'N' (denominator)	ARC Main Campus	N/A	480	429	659	468	514
Rate	Natomas Center	N/A	59.1%	25.0%	39.1%	52.9%	64.3%
'N' (denominator)	Natomas Center	N/A	22	12	23	17	14
Rate	About the same at each	N/A	52.6%	52.9%	51.4%	35.0%	42.9%
'N' (denominator)	About the same at each	N/A	19	17	37	20	21

Satisfaction Rate 3	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	N/A	93.0%	86.1%	89.3%	93.0%	92.1%
'N' (denominator)	ARC Main Campus	N/A	270	201	299	171	203
Rate	Natomas Center	N/A	84.6%	100.0%	88.9%	100.0%	100.0%
'N' (denominator)	Natomas Center	N/A	13	3	9	9	9
Rate	About the same at each	N/A	100.0%	88.9%	89.5%	85.7%	66.7%
'N' (denominator)	About the same at each	N/A	10	9	19	7	9

Placement and Assessment Services - Disaggregated by Gender

Recognition Rate 1	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	N/A	76.5%	74.9%	64.2%	61.2%	64.8%
'N' (denominator)	Female	N/A	460	434	737	536	534
Rate	Male	N/A	76.3%	67.6%	58.1%	63.2%	70.6%
'N' (denominator)	Male	N/A	186	170	356	234	238
Rate	Non-binary / gender non-conforming	N/A	80.0%	66.7%	59.4%	66.7%	77.3%
'N' (denominator)	Non-binary / gender non-conforming	N/A	10	24	32	30	22
Rate	Prefer not to say	N/A	68.9%	63.3%	56.6%	59.0%	58.1%
'N' (denominator)	Prefer not to say	N/A	45	30	99	39	31

Use Rate 2	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	N/A	54.5%	48.0%	46.9%	38.7%	39.3%
'N' (denominator)	Female	N/A	352	325	473	328	346
Rate	Male	N/A	60.6%	45.2%	43.0%	32.4%	42.9%
'N' (denominator)	Male	N/A	142	115	207	148	168
Rate	Non-binary / gender non-conforming	N/A	62.5%	31.3%	15.8%	30.0%	17.6%
'N' (denominator)	Non-binary / gender non-conforming	N/A	8	16	19	20	17
Rate	Prefer not to say	N/A	48.4%	36.8%	41.1%	34.8%	55.6%
'N' (denominator)	Prefer not to say	N/A	31	19	56	23	18

Satisfaction Rate 3	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	N/A	92.2%	87.8%	92.8%	94.5%	91.2%
'N' (denominator)	Female	N/A	192	156	222	127	136
Rate	Male	N/A	94.2%	84.6%	88.8%	93.8%	91.7%
'N' (denominator)	Male	N/A	86	52	89	48	72
Rate	Non-binary / gender non-conforming	N/A	100.0%	100.0%	0.0%	83.3%	100.0%
'N' (denominator)	Non-binary / gender non-conforming	N/A	5	5	3	6	3
Rate	Prefer not to say	N/A	80.0%	71.4%	69.6%	87.5%	80.0%
'N' (denominator)	Prefer not to say	N/A	15	7	23	8	10

Placement and Assessment Services - Disaggregated by Age Group

Recognition Rate 1	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	N/A	57.1%	73.3%	56.3%	60.0%	66.7%
'N' (denominator)	under 18	N/A	14	15	48	5	3
Rate	18-20	N/A	58.7%	42.2%	40.8%	50.4%	63.3%
'N' (denominator)	18-20	N/A	121	128	306	264	221
Rate	21-24	N/A	73.6%	75.0%	56.8%	53.7%	64.0%
'N' (denominator)	21-24	N/A	121	104	206	123	125
Rate	25-29	N/A	80.4%	80.0%	75.2%	70.0%	63.9%
'N' (denominator)	25-29	N/A	97	70	121	70	83
Rate	30-39	N/A	83.0%	82.1%	74.1%	73.7%	69.4%
'N' (denominator)	30-39	N/A	171	145	205	171	180
Rate	40-49	N/A	84.0%	86.2%	74.8%	67.9%	70.2%
'N' (denominator)	40-49	N/A	81	87	159	106	121
Rate	50 or older	N/A	82.2%	77.9%	74.1%	70.1%	67.0%
'N' (denominator)	50 or older	N/A	73	86	139	97	97

Use Rate 2	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	N/A	37.5%	27.3%	22.2%	33.3%	50.0%
'N' (denominator)	under 18	N/A	8	11	27	3	2
Rate	18-20	N/A	39.4%	33.3%	26.4%	29.3%	27.9%
'N' (denominator)	18-20	N/A	71	54	125	133	140
Rate	21-24	N/A	64.0%	55.1%	51.3%	30.3%	40.0%
'N' (denominator)	21-24	N/A	89	78	117	66	80
Rate	25-29	N/A	60.3%	42.9%	51.6%	51.0%	52.8%
'N' (denominator)	25-29	N/A	78	56	91	49	53
Rate	30-39	N/A	63.4%	53.8%	57.9%	51.6%	48.8%
'N' (denominator)	30-39	N/A	142	119	152	126	125
Rate	40-49	N/A	58.8%	57.3%	43.7%	38.9%	48.2%
'N' (denominator)	40-49	N/A	68	75	119	72	85
Rate	50 or older	N/A	43.3%	28.4%	42.7%	17.6%	29.2%
'N' (denominator)	50 or older	N/A	60	67	103	68	65

Satisfaction Rate 3	Students	2019-20	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	N/A	66.7%	100.0%	83.3%	100.0%	100.0%
'N' (denominator)	under 18	N/A	3	3	6	1	1
Rate	18-20	N/A	92.9%	77.8%	78.8%	94.9%	84.6%
'N' (denominator)	18-20	N/A	28	18	33	39	39
Rate	21-24	N/A	94.7%	69.8%	90.0%	90.0%	90.6%
'N' (denominator)	21-24	N/A	57	43	60	20	32
Rate	25-29	N/A	89.4%	95.8%	89.4%	92.0%	92.9%
'N' (denominator)	25-29	N/A	47	24	47	25	28
Rate	30-39	N/A	93.3%	87.5%	86.4%	93.8%	91.8%
'N' (denominator)	30-39	N/A	90	64	88	65	61
Rate	40-49	N/A	92.5%	95.3%	100.0%	96.4%	92.7%
'N' (denominator)	40-49	N/A	40	43	52	28	41
Rate	50 or older	N/A	100.0%	100.0%	95.5%	91.7%	94.7%
'N' (denominator)	50 or older	N/A	26	19	44	12	19

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