Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
RAD (Reading Across the Disciplines)
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
N/A
N/A
N/A
46.7%
49.9%
'N' (denominator)
All
N/A
N/A
N/A
857
847
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
N/A
N/A
N/A
29.0%
29.1%
'N' (denominator)
All
N/A
N/A
N/A
400
423
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
All
N/A
N/A
N/A
93.1%
90.2%
'N' (denominator)
All
N/A
N/A
N/A
116
123
1 2 3
RAD (Reading Across the Disciplines) - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
N/A
N/A
N/A
47.8%
46.3%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
136
134
Rate
Black / African American
N/A
N/A
N/A
64.3%
51.5%
'N' (denominator)
Black / African American
N/A
N/A
N/A
70
66
Rate
Eastern European
N/A
N/A
N/A
50.0%
56.2%
'N' (denominator)
Eastern European
N/A
N/A
N/A
14
16
Rate
Filipino
N/A
N/A
N/A
44.4%
57.1%
'N' (denominator)
Filipino
N/A
N/A
N/A
18
14
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
48.6%
56.3%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
144
151
Rate
Middle Eastern
N/A
N/A
N/A
36.4%
50.0%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
22
28
Rate
Multi-Racial
N/A
N/A
N/A
62.1%
64.7%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
58
51
Rate
Native American / Alaskan Native
N/A
N/A
N/A
33.3%
58.3%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
6
12
Rate
Other Non-White
N/A
N/A
N/A
20.0%
37.5%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
15
16
Rate
Pacific Islander
N/A
N/A
N/A
47.4%
61.5%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
19
13
Rate
White
N/A
N/A
N/A
42.2%
46.3%
'N' (denominator)
White
N/A
N/A
N/A
325
326
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
N/A
N/A
N/A
33.8%
35.5%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
65
62
Rate
Black / African American
N/A
N/A
N/A
28.9%
38.2%
'N' (denominator)
Black / African American
N/A
N/A
N/A
45
34
Rate
Eastern European
N/A
N/A
N/A
28.6%
11.1%
'N' (denominator)
Eastern European
N/A
N/A
N/A
7
9
Rate
Filipino
N/A
N/A
N/A
37.5%
12.5%
'N' (denominator)
Filipino
N/A
N/A
N/A
8
8
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
24.3%
27.1%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
70
85
Rate
Middle Eastern
N/A
N/A
N/A
N/A
50.0%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
14
Rate
Multi-Racial
N/A
N/A
N/A
25.0%
27.3%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
36
33
Rate
Native American / Alaskan Native
N/A
N/A
N/A
50.0%
42.9%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
2
7
Rate
Other Non-White
N/A
N/A
N/A
66.7%
50.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
3
6
Rate
Pacific Islander
N/A
N/A
N/A
33.3%
37.5%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
9
8
Rate
White
N/A
N/A
N/A
29.9%
23.2%
'N' (denominator)
White
N/A
N/A
N/A
137
151
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Asian American / Asian
N/A
N/A
N/A
95.5%
86.4%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
22
22
Rate
Black / African American
N/A
N/A
N/A
92.3%
92.3%
'N' (denominator)
Black / African American
N/A
N/A
N/A
13
13
Rate
Eastern European
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
2
1
Rate
Filipino
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
3
1
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
88.2%
91.3%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
17
23
Rate
Middle Eastern
N/A
N/A
N/A
N/A
85.7%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
7
Rate
Multi-Racial
N/A
N/A
N/A
77.8%
100.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
9
9
Rate
Native American / Alaskan Native
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
1
3
Rate
Other Non-White
N/A
N/A
N/A
50.0%
100.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
2
3
Rate
Pacific Islander
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
3
3
Rate
White
N/A
N/A
N/A
97.6%
85.7%
'N' (denominator)
White
N/A
N/A
N/A
41
35
RAD (Reading Across the Disciplines) - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
N/A
N/A
N/A
34.3%
38.2%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
201
144
Rate
Second semester at ARC
N/A
N/A
N/A
42.8%
42.1%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
278
228
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
54.4%
48.2%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
248
255
Rate
5 or more semesters at ARC
N/A
N/A
N/A
61.6%
69.4%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
112
206
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
N/A
N/A
N/A
18.8%
21.8%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
69
55
Rate
Second semester at ARC
N/A
N/A
N/A
18.5%
20.8%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
119
96
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
31.1%
26.0%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
135
123
Rate
5 or more semesters at ARC
N/A
N/A
N/A
52.2%
39.2%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
69
143
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
First semester at ARC
N/A
N/A
N/A
92.3%
91.7%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
13
12
Rate
Second semester at ARC
N/A
N/A
N/A
95.5%
95.0%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
22
20
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
92.9%
90.6%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
42
32
Rate
5 or more semesters at ARC
N/A
N/A
N/A
91.7%
87.5%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
36
56
RAD (Reading Across the Disciplines) - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
N/A
N/A
N/A
46.2%
50.1%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
764
775
Rate
Natomas Center
N/A
N/A
N/A
50.0%
50.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
24
22
Rate
About the same at each
N/A
N/A
N/A
65.4%
54.5%
'N' (denominator)
About the same at each
N/A
N/A
N/A
26
33
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
N/A
N/A
N/A
28.6%
27.3%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
353
388
Rate
Natomas Center
N/A
N/A
N/A
50.0%
63.6%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
12
11
Rate
About the same at each
N/A
N/A
N/A
41.2%
44.4%
'N' (denominator)
About the same at each
N/A
N/A
N/A
17
18
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
ARC Main Campus
N/A
N/A
N/A
93.1%
90.6%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
101
106
Rate
Natomas Center
N/A
N/A
N/A
83.3%
100.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
6
7
Rate
About the same at each
N/A
N/A
N/A
100.0%
75.0%
'N' (denominator)
About the same at each
N/A
N/A
N/A
7
8
RAD (Reading Across the Disciplines) - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
N/A
N/A
N/A
47.6%
47.4%
'N' (denominator)
Female
N/A
N/A
N/A
536
534
Rate
Male
N/A
N/A
N/A
47.4%
58.0%
'N' (denominator)
Male
N/A
N/A
N/A
234
238
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
43.3%
50.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
30
22
Rate
Prefer not to say
N/A
N/A
N/A
38.5%
38.7%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
39
31
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
N/A
N/A
N/A
28.6%
27.3%
'N' (denominator)
Female
N/A
N/A
N/A
255
253
Rate
Male
N/A
N/A
N/A
27.9%
29.7%
'N' (denominator)
Male
N/A
N/A
N/A
111
138
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
15.4%
9.1%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
13
11
Rate
Prefer not to say
N/A
N/A
N/A
53.3%
66.7%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
15
12
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
Female
N/A
N/A
N/A
94.5%
92.8%
'N' (denominator)
Female
N/A
N/A
N/A
73
69
Rate
Male
N/A
N/A
N/A
87.1%
85.4%
'N' (denominator)
Male
N/A
N/A
N/A
31
41
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
2
1
Rate
Prefer not to say
N/A
N/A
N/A
100.0%
87.5%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
8
8
RAD (Reading Across the Disciplines) - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
N/A
N/A
N/A
60.0%
66.7%
'N' (denominator)
under 18
N/A
N/A
N/A
5
3
Rate
18-20
N/A
N/A
N/A
47.3%
51.1%
'N' (denominator)
18-20
N/A
N/A
N/A
264
221
Rate
21-24
N/A
N/A
N/A
43.9%
55.2%
'N' (denominator)
21-24
N/A
N/A
N/A
123
125
Rate
25-29
N/A
N/A
N/A
57.1%
45.8%
'N' (denominator)
25-29
N/A
N/A
N/A
70
83
Rate
30-39
N/A
N/A
N/A
47.4%
49.4%
'N' (denominator)
30-39
N/A
N/A
N/A
171
180
Rate
40-49
N/A
N/A
N/A
43.4%
47.9%
'N' (denominator)
40-49
N/A
N/A
N/A
106
121
Rate
50 or older
N/A
N/A
N/A
44.3%
49.5%
'N' (denominator)
50 or older
N/A
N/A
N/A
97
97
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
N/A
N/A
N/A
33.3%
50.0%
'N' (denominator)
under 18
N/A
N/A
N/A
3
2
Rate
18-20
N/A
N/A
N/A
20.8%
13.3%
'N' (denominator)
18-20
N/A
N/A
N/A
125
113
Rate
21-24
N/A
N/A
N/A
22.2%
26.1%
'N' (denominator)
21-24
N/A
N/A
N/A
54
69
Rate
25-29
N/A
N/A
N/A
27.5%
47.4%
'N' (denominator)
25-29
N/A
N/A
N/A
40
38
Rate
30-39
N/A
N/A
N/A
38.3%
29.2%
'N' (denominator)
30-39
N/A
N/A
N/A
81
89
Rate
40-49
N/A
N/A
N/A
43.5%
41.4%
'N' (denominator)
40-49
N/A
N/A
N/A
46
58
Rate
50 or older
N/A
N/A
N/A
30.2%
37.5%
'N' (denominator)
50 or older
N/A
N/A
N/A
43
48
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
Rate
under 18
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
1
1
Rate
18-20
N/A
N/A
N/A
96.2%
100.0%
'N' (denominator)
18-20
N/A
N/A
N/A
26
15
Rate
21-24
N/A
N/A
N/A
75.0%
88.9%
'N' (denominator)
21-24
N/A
N/A
N/A
12
18
Rate
25-29
N/A
N/A
N/A
100.0%
77.8%
'N' (denominator)
25-29
N/A
N/A
N/A
11
18
Rate
30-39
N/A
N/A
N/A
90.3%
88.5%
'N' (denominator)
30-39
N/A
N/A
N/A
31
26
Rate
40-49
N/A
N/A
N/A
95.0%
91.7%
'N' (denominator)
40-49
N/A
N/A
N/A
20
24
Rate
50 or older
N/A
N/A
N/A
100.0%
94.4%
'N' (denominator)
50 or older
N/A
N/A
N/A
13
18
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