Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
SHWC Mental Health
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
N/A
72.4%
47.8%
'N' (denominator)
All
N/A
N/A
N/A
N/A
847
1071
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
N/A
17.8%
17.0%
'N' (denominator)
All
N/A
N/A
N/A
N/A
613
512
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
N/A
N/A
N/A
N/A
90.8%
86.2%
'N' (denominator)
All
N/A
N/A
N/A
N/A
109
87
1 2 3
SHWC Mental Health - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
N/A
69.4%
40.4%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
N/A
134
188
Rate
Black / African American
N/A
N/A
N/A
N/A
74.2%
50.5%
'N' (denominator)
Black / African American
N/A
N/A
N/A
N/A
66
97
Rate
Eastern European
N/A
N/A
N/A
N/A
68.8%
45.8%
'N' (denominator)
Eastern European
N/A
N/A
N/A
N/A
16
24
Rate
Filipino
N/A
N/A
N/A
N/A
78.6%
58.8%
'N' (denominator)
Filipino
N/A
N/A
N/A
N/A
14
17
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
76.8%
53.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
151
205
Rate
Middle Eastern
N/A
N/A
N/A
N/A
78.6%
40.4%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
28
47
Rate
Multi-Racial
N/A
N/A
N/A
N/A
76.5%
49.2%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
N/A
51
61
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
83.3%
38.5%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
12
13
Rate
Other Non-White
N/A
N/A
N/A
N/A
56.2%
50.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
N/A
16
18
Rate
Pacific Islander
N/A
N/A
N/A
N/A
84.6%
25.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
N/A
13
8
Rate
White
N/A
N/A
N/A
N/A
70.9%
48.8%
'N' (denominator)
White
N/A
N/A
N/A
N/A
326
377
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
N/A
25.8%
22.4%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
N/A
93
76
Rate
Black / African American
N/A
N/A
N/A
N/A
16.3%
26.5%
'N' (denominator)
Black / African American
N/A
N/A
N/A
N/A
49
49
Rate
Eastern European
N/A
N/A
N/A
N/A
N/A
9.1%
'N' (denominator)
Eastern European
N/A
N/A
N/A
N/A
N/A
11
Rate
Filipino
N/A
N/A
N/A
N/A
18.2%
20.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
N/A
11
10
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
14.7%
12.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
116
110
Rate
Middle Eastern
N/A
N/A
N/A
N/A
22.7%
26.3%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
22
19
Rate
Multi-Racial
N/A
N/A
N/A
N/A
30.8%
13.3%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
N/A
39
30
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
40.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
5
Rate
Other Non-White
N/A
N/A
N/A
N/A
44.4%
11.1%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
N/A
9
9
Rate
Pacific Islander
N/A
N/A
N/A
N/A
9.1%
50.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
N/A
11
2
Rate
White
N/A
N/A
N/A
N/A
14.7%
13.6%
'N' (denominator)
White
N/A
N/A
N/A
N/A
231
184
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
N/A
N/A
N/A
N/A
91.7%
88.2%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
N/A
24
17
Rate
Black / African American
N/A
N/A
N/A
N/A
87.5%
92.3%
'N' (denominator)
Black / African American
N/A
N/A
N/A
N/A
8
13
Rate
Eastern European
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
N/A
N/A
1
Rate
Filipino
N/A
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
N/A
2
2
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
100.0%
85.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
N/A
17
14
Rate
Middle Eastern
N/A
N/A
N/A
N/A
80.0%
80.0%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
N/A
5
5
Rate
Multi-Racial
N/A
N/A
N/A
N/A
91.7%
75.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
N/A
12
4
Rate
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
N/A
N/A
2
Rate
Other Non-White
N/A
N/A
N/A
N/A
100.0%
0.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
N/A
4
1
Rate
Pacific Islander
N/A
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
N/A
1
1
Rate
White
N/A
N/A
N/A
N/A
85.3%
92.0%
'N' (denominator)
White
N/A
N/A
N/A
N/A
34
25
SHWC Mental Health - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
N/A
68.8%
44.6%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
N/A
144
271
Rate
Second semester at ARC
N/A
N/A
N/A
N/A
73.2%
46.6%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
N/A
228
365
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
73.3%
52.2%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
255
224
Rate
5 or more semesters at ARC
N/A
N/A
N/A
N/A
73.8%
48.2%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
N/A
206
191
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
N/A
18.2%
8.3%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
N/A
99
121
Rate
Second semester at ARC
N/A
N/A
N/A
N/A
12.6%
17.6%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
N/A
167
170
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
20.3%
20.5%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
187
117
Rate
5 or more semesters at ARC
N/A
N/A
N/A
N/A
20.4%
22.8%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
N/A
152
92
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
N/A
N/A
N/A
N/A
94.4%
90.0%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
N/A
18
10
Rate
Second semester at ARC
N/A
N/A
N/A
N/A
95.2%
86.7%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
N/A
21
30
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
92.1%
83.3%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
N/A
38
24
Rate
5 or more semesters at ARC
N/A
N/A
N/A
N/A
83.9%
85.7%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
N/A
31
21
SHWC Mental Health - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
N/A
73.0%
48.4%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
N/A
775
964
Rate
Natomas Center
N/A
N/A
N/A
N/A
68.2%
39.5%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
N/A
22
43
Rate
About the same at each
N/A
N/A
N/A
N/A
63.6%
44.9%
'N' (denominator)
About the same at each
N/A
N/A
N/A
N/A
33
49
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
N/A
17.0%
15.8%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
N/A
566
467
Rate
Natomas Center
N/A
N/A
N/A
N/A
26.7%
17.6%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
N/A
15
17
Rate
About the same at each
N/A
N/A
N/A
N/A
38.1%
45.5%
'N' (denominator)
About the same at each
N/A
N/A
N/A
N/A
21
22
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
N/A
N/A
N/A
N/A
91.7%
86.5%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
N/A
96
74
Rate
Natomas Center
N/A
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
N/A
4
3
Rate
About the same at each
N/A
N/A
N/A
N/A
75.0%
80.0%
'N' (denominator)
About the same at each
N/A
N/A
N/A
N/A
8
10
SHWC Mental Health - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
N/A
72.5%
47.9%
'N' (denominator)
Female
N/A
N/A
N/A
N/A
534
652
Rate
Male
N/A
N/A
N/A
N/A
73.1%
47.3%
'N' (denominator)
Male
N/A
N/A
N/A
N/A
238
338
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
81.8%
57.6%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
22
33
Rate
Prefer not to say
N/A
N/A
N/A
N/A
71.0%
34.4%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
N/A
31
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
N/A
16.8%
12.8%
'N' (denominator)
Female
N/A
N/A
N/A
N/A
387
312
Rate
Male
N/A
N/A
N/A
N/A
19.5%
21.9%
'N' (denominator)
Male
N/A
N/A
N/A
N/A
174
160
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
11.1%
42.1%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
18
19
Rate
Prefer not to say
N/A
N/A
N/A
N/A
22.7%
18.2%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
N/A
22
11
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
N/A
N/A
N/A
N/A
92.3%
85.0%
'N' (denominator)
Female
N/A
N/A
N/A
N/A
65
40
Rate
Male
N/A
N/A
N/A
N/A
88.2%
94.3%
'N' (denominator)
Male
N/A
N/A
N/A
N/A
34
35
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
100.0%
62.5%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
N/A
2
8
Rate
Prefer not to say
N/A
N/A
N/A
N/A
100.0%
100.0%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
N/A
5
2
SHWC Mental Health - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
N/A
66.7%
16.7%
'N' (denominator)
under 18
N/A
N/A
N/A
N/A
3
6
Rate
18-20
N/A
N/A
N/A
N/A
77.4%
47.5%
'N' (denominator)
18-20
N/A
N/A
N/A
N/A
221
358
Rate
21-24
N/A
N/A
N/A
N/A
76.0%
50.9%
'N' (denominator)
21-24
N/A
N/A
N/A
N/A
125
159
Rate
25-29
N/A
N/A
N/A
N/A
66.3%
48.6%
'N' (denominator)
25-29
N/A
N/A
N/A
N/A
83
109
Rate
30-39
N/A
N/A
N/A
N/A
70.0%
45.1%
'N' (denominator)
30-39
N/A
N/A
N/A
N/A
180
213
Rate
40-49
N/A
N/A
N/A
N/A
69.4%
47.4%
'N' (denominator)
40-49
N/A
N/A
N/A
N/A
121
114
Rate
50 or older
N/A
N/A
N/A
N/A
74.2%
51.5%
'N' (denominator)
50 or older
N/A
N/A
N/A
N/A
97
103
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
N/A
N/A
1
Rate
18-20
N/A
N/A
N/A
N/A
11.7%
14.1%
'N' (denominator)
18-20
N/A
N/A
N/A
N/A
171
170
Rate
21-24
N/A
N/A
N/A
N/A
23.2%
23.5%
'N' (denominator)
21-24
N/A
N/A
N/A
N/A
95
81
Rate
25-29
N/A
N/A
N/A
N/A
27.3%
26.4%
'N' (denominator)
25-29
N/A
N/A
N/A
N/A
55
53
Rate
30-39
N/A
N/A
N/A
N/A
18.3%
19.8%
'N' (denominator)
30-39
N/A
N/A
N/A
N/A
126
96
Rate
40-49
N/A
N/A
N/A
N/A
17.9%
13.0%
'N' (denominator)
40-49
N/A
N/A
N/A
N/A
84
54
Rate
50 or older
N/A
N/A
N/A
N/A
18.1%
3.8%
'N' (denominator)
50 or older
N/A
N/A
N/A
N/A
72
53
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
under 18
N/A
N/A
N/A
N/A
N/A
1
Rate
18-20
N/A
N/A
N/A
N/A
90.0%
91.7%
'N' (denominator)
18-20
N/A
N/A
N/A
N/A
20
24
Rate
21-24
N/A
N/A
N/A
N/A
86.4%
73.7%
'N' (denominator)
21-24
N/A
N/A
N/A
N/A
22
19
Rate
25-29
N/A
N/A
N/A
N/A
100.0%
92.9%
'N' (denominator)
25-29
N/A
N/A
N/A
N/A
15
14
Rate
30-39
N/A
N/A
N/A
N/A
95.7%
84.2%
'N' (denominator)
30-39
N/A
N/A
N/A
N/A
23
19
Rate
40-49
N/A
N/A
N/A
N/A
86.7%
100.0%
'N' (denominator)
40-49
N/A
N/A
N/A
N/A
15
7
Rate
50 or older
N/A
N/A
N/A
N/A
84.6%
100.0%
'N' (denominator)
50 or older
N/A
N/A
N/A
N/A
13
2
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