Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
Student Health and Wellness Center (SHWC)
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
78.5%
76.6%
77.0%
72.6%
69.1%
67.6%
'N' (denominator)
All
701
658
1224
857
847
1071
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
18.9%
15.5%
21.0%
20.9%
23.8%
24.9%
'N' (denominator)
All
550
504
942
622
585
724
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
All
91.3%
82.1%
87.4%
86.2%
95.0%
95.6%
'N' (denominator)
All
104
78
198
130
139
180
1 2 3
Student Health and Wellness Center (SHWC) - Disaggregated by Race
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
75.9%
78.6%
75.2%
77.9%
70.9%
60.1%
'N' (denominator)
Asian American / Asian
83
84
222
136
134
188
Rate
Black / African American
85.3%
79.7%
76.5%
80.0%
71.2%
74.2%
'N' (denominator)
Black / African American
75
69
85
70
66
97
Rate
Eastern European
71.4%
40.0%
81.3%
57.1%
56.2%
50.0%
'N' (denominator)
Eastern European
7
5
16
14
16
24
Rate
Filipino
100.0%
72.7%
79.2%
66.7%
71.4%
88.2%
'N' (denominator)
Filipino
7
11
24
18
14
17
Rate
Latino/a/x, Hispanic
77.9%
75.9%
78.5%
78.5%
66.2%
69.3%
'N' (denominator)
Latino/a/x, Hispanic
113
108
163
144
151
205
Rate
Middle Eastern
71.4%
75.0%
70.8%
68.2%
82.1%
68.1%
'N' (denominator)
Middle Eastern
21
24
65
22
28
47
Rate
Multi-Racial
81.1%
88.9%
92.5%
65.5%
78.4%
68.9%
'N' (denominator)
Multi-Racial
37
27
40
58
51
61
Rate
Native American / Alaskan Native
42.9%
60.0%
75.0%
66.7%
75.0%
61.5%
'N' (denominator)
Native American / Alaskan Native
7
5
8
6
12
13
Rate
Other Non-White
75.0%
62.5%
64.0%
26.7%
62.5%
83.3%
'N' (denominator)
Other Non-White
16
8
25
15
16
18
Rate
Pacific Islander
77.8%
100.0%
84.6%
78.9%
84.6%
62.5%
'N' (denominator)
Pacific Islander
9
14
13
19
13
8
Rate
White
80.0%
75.5%
75.5%
69.8%
66.9%
69.2%
'N' (denominator)
White
295
278
278
325
326
377
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
17.5%
13.6%
21.6%
25.5%
32.6%
31.9%
'N' (denominator)
Asian American / Asian
63
66
167
106
95
113
Rate
Black / African American
26.6%
20.0%
18.5%
28.6%
29.8%
26.4%
'N' (denominator)
Black / African American
64
55
65
56
47
72
Rate
Eastern European
0.0%
0.0%
23.1%
37.5%
N/A
8.3%
'N' (denominator)
Eastern European
5
2
13
8
N/A
12
Rate
Filipino
14.3%
0.0%
15.8%
8.3%
30.0%
33.3%
'N' (denominator)
Filipino
7
8
19
12
10
15
Rate
Latino/a/x, Hispanic
20.5%
12.2%
18.8%
21.2%
21.0%
19.7%
'N' (denominator)
Latino/a/x, Hispanic
88
82
128
113
100
142
Rate
Middle Eastern
40.0%
16.7%
39.1%
13.3%
30.4%
28.1%
'N' (denominator)
Middle Eastern
15
18
46
15
23
32
Rate
Multi-Racial
20.0%
20.8%
8.1%
15.8%
25.0%
21.4%
'N' (denominator)
Multi-Racial
30
24
37
38
40
42
Rate
Native American / Alaskan Native
0.0%
66.7%
50.0%
25.0%
11.1%
50.0%
'N' (denominator)
Native American / Alaskan Native
3
3
6
4
9
8
Rate
Other Non-White
33.3%
20.0%
25.0%
N/A
40.0%
33.3%
'N' (denominator)
Other Non-White
12
5
16
N/A
10
15
Rate
Pacific Islander
42.9%
35.7%
36.4%
20.0%
18.2%
60.0%
'N' (denominator)
Pacific Islander
7
14
11
15
11
5
Rate
White
15.3%
14.3%
14.3%
19.4%
19.7%
22.2%
'N' (denominator)
White
236
210
210
227
218
261
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Asian American / Asian
90.9%
100.0%
97.2%
85.2%
100.0%
97.2%
'N' (denominator)
Asian American / Asian
11
9
36
27
31
36
Rate
Black / African American
94.1%
72.7%
100.0%
87.5%
92.9%
94.7%
'N' (denominator)
Black / African American
17
11
12
16
14
19
Rate
Eastern European
N/A
N/A
100.0%
100.0%
N/A
100.0%
'N' (denominator)
Eastern European
0
0
3
3
N/A
1
Rate
Filipino
100.0%
N/A
66.7%
100.0%
100.0%
100.0%
'N' (denominator)
Filipino
1
0
3
1
3
5
Rate
Latino/a/x, Hispanic
94.4%
70.0%
91.7%
91.7%
100.0%
100.0%
'N' (denominator)
Latino/a/x, Hispanic
18
10
24
24
21
28
Rate
Middle Eastern
100.0%
66.7%
77.8%
50.0%
71.4%
88.9%
'N' (denominator)
Middle Eastern
6
3
18
2
7
9
Rate
Multi-Racial
100.0%
80.0%
33.3%
66.7%
100.0%
100.0%
'N' (denominator)
Multi-Racial
6
5
3
6
10
9
Rate
Native American / Alaskan Native
N/A
100.0%
100.0%
100.0%
100.0%
100.0%
'N' (denominator)
Native American / Alaskan Native
0
2
3
1
1
4
Rate
Other Non-White
100.0%
100.0%
100.0%
N/A
75.0%
100.0%
'N' (denominator)
Other Non-White
4
1
4
N/A
4
5
Rate
Pacific Islander
66.7%
80.0%
100.0%
100.0%
100.0%
100.0%
'N' (denominator)
Pacific Islander
3
5
4
3
2
3
Rate
White
88.9%
83.3%
83.3%
84.1%
93.0%
93.1%
'N' (denominator)
White
36
30
30
44
43
58
Student Health and Wellness Center (SHWC) - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
68.9%
77.1%
76.9%
71.1%
63.2%
62.4%
'N' (denominator)
First semester at ARC
90
83
225
201
144
271
Rate
Second semester at ARC
76.3%
81.6%
73.9%
70.1%
71.9%
66.0%
'N' (denominator)
Second semester at ARC
131
136
356
278
228
365
Rate
3 or 4 semesters at ARC
78.8%
71.4%
77.1%
75.4%
67.5%
71.4%
'N' (denominator)
3 or 4 semesters at ARC
231
192
358
248
255
224
Rate
5 or more semesters at ARC
100.0%
62.5%
78.1%
71.4%
72.3%
74.3%
'N' (denominator)
5 or more semesters at ARC
10
24
32
112
206
191
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
9.7%
9.4%
17.9%
22.4%
19.8%
17.8%
'N' (denominator)
First semester at ARC
62
64
173
143
91
169
Rate
Second semester at ARC
11.0%
8.1%
19.0%
17.4%
18.3%
24.5%
'N' (denominator)
Second semester at ARC
100
111
263
195
164
241
Rate
3 or 4 semesters at ARC
15.4%
16.1%
20.7%
23.0%
29.7%
24.4%
'N' (denominator)
3 or 4 semesters at ARC
182
137
276
187
172
160
Rate
5 or more semesters at ARC
30.0%
26.7%
24.0%
22.5%
25.5%
33.8%
'N' (denominator)
5 or more semesters at ARC
10
15
25
80
149
142
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
First semester at ARC
100.0%
100.0%
93.5%
84.4%
94.4%
96.7%
'N' (denominator)
First semester at ARC
6
6
31
32
18
30
Rate
Second semester at ARC
90.9%
66.7%
84.0%
94.1%
100.0%
96.6%
'N' (denominator)
Second semester at ARC
11
9
50
34
30
59
Rate
3 or 4 semesters at ARC
89.3%
81.8%
86.0%
83.7%
96.1%
94.9%
'N' (denominator)
3 or 4 semesters at ARC
28
22
57
43
51
39
Rate
5 or more semesters at ARC
100.0%
25.0%
83.3%
77.8%
89.5%
93.8%
'N' (denominator)
5 or more semesters at ARC
3
4
6
18
38
48
Student Health and Wellness Center (SHWC) - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
79.4%
76.9%
78.2%
72.3%
69.5%
68.9%
'N' (denominator)
ARC Main Campus
627
593
1063
764
775
964
Rate
Natomas Center
81.5%
N/A
71.4%
70.8%
59.1%
62.8%
'N' (denominator)
Natomas Center
27
N/A
35
24
22
43
Rate
About the same at each
64.0%
81.0%
66.7%
84.6%
63.6%
55.1%
'N' (denominator)
About the same at each
25
21
60
26
33
49
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
19.5%
16.2%
22.3%
21.7%
22.8%
24.4%
'N' (denominator)
ARC Main Campus
498
456
831
552
539
664
Rate
Natomas Center
9.1%
N/A
8.0%
11.8%
53.8%
18.5%
'N' (denominator)
Natomas Center
22
N/A
25
17
13
27
Rate
About the same at each
12.5%
5.9%
15.0%
27.3%
33.3%
40.7%
'N' (denominator)
About the same at each
16
17
40
22
21
27
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
ARC Main Campus
92.8%
81.1%
87.0%
86.7%
95.9%
95.7%
'N' (denominator)
ARC Main Campus
97
74
185
120
123
162
Rate
Natomas Center
50.0%
N/A
100.0%
100.0%
100.0%
100.0%
'N' (denominator)
Natomas Center
2
N/A
2
2
7
5
Rate
About the same at each
100.0%
100.0%
100.0%
66.7%
71.4%
90.9%
'N' (denominator)
About the same at each
2
1
6
6
7
11
Student Health and Wellness Center (SHWC) - Disaggregated by Gender
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
78.7%
78.8%
78.6%
72.6%
66.7%
70.1%
'N' (denominator)
Female
460
434
737
536
534
652
Rate
Male
79.0%
74.7%
76.1%
73.1%
74.8%
63.3%
'N' (denominator)
Male
186
170
356
234
238
338
Rate
Non-binary / gender non-conforming
100.0%
62.5%
78.1%
76.7%
86.4%
75.8%
'N' (denominator)
Non-binary / gender non-conforming
10
24
32
30
22
33
Rate
Prefer not to say
68.9%
66.7%
67.7%
61.5%
64.5%
59.4%
'N' (denominator)
Prefer not to say
45
30
99
39
31
32
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
16.6%
14.9%
19.0%
20.3%
23.9%
21.9%
'N' (denominator)
Female
362
342
579
389
356
457
Rate
Male
23.1%
15.0%
25.1%
19.3%
21.9%
26.6%
'N' (denominator)
Male
147
127
271
171
178
214
Rate
Non-binary / gender non-conforming
30.0%
26.7%
24.0%
26.1%
26.3%
60.0%
'N' (denominator)
Non-binary / gender non-conforming
10
15
25
23
19
25
Rate
Prefer not to say
22.6%
20.0%
20.9%
37.5%
35.0%
31.6%
'N' (denominator)
Prefer not to say
31
20
67
24
20
19
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
Female
91.7%
88.2%
88.2%
82.3%
96.5%
95.0%
'N' (denominator)
Female
60
51
110
79
85
100
Rate
Male
91.2%
73.7%
89.7%
93.9%
92.3%
98.2%
'N' (denominator)
Male
34
19
68
33
39
57
Rate
Non-binary / gender non-conforming
100.0%
25.0%
83.3%
83.3%
100.0%
86.7%
'N' (denominator)
Non-binary / gender non-conforming
3
4
6
6
5
15
Rate
Prefer not to say
85.7%
100.0%
71.4%
88.9%
85.7%
100.0%
'N' (denominator)
Prefer not to say
7
4
14
9
7
6
Student Health and Wellness Center (SHWC) - Disaggregated by Age Group
Recognition Rate 1
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
64.3%
66.7%
66.7%
100.0%
100.0%
16.7%
'N' (denominator)
under 18
14
15
48
5
3
6
Rate
18-20
74.4%
80.5%
72.9%
73.5%
72.4%
69.0%
'N' (denominator)
18-20
121
128
306
264
221
358
Rate
21-24
80.2%
70.2%
76.7%
66.7%
72.8%
67.9%
'N' (denominator)
21-24
121
104
206
123
125
159
Rate
25-29
86.6%
84.3%
78.5%
74.3%
71.1%
69.7%
'N' (denominator)
25-29
97
70
121
70
83
109
Rate
30-39
68.4%
69.7%
79.5%
67.8%
61.7%
62.0%
'N' (denominator)
30-39
171
145
205
171
180
213
Rate
40-49
91.4%
86.2%
76.1%
73.6%
65.3%
70.2%
'N' (denominator)
40-49
81
87
159
106
121
114
Rate
50 or older
87.7%
79.1%
87.8%
80.4%
74.2%
74.8%
'N' (denominator)
50 or older
73
86
139
97
97
103
Use Rate 2
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
22.2%
10.0%
15.6%
40.0%
N/A
100.0%
'N' (denominator)
under 18
9
10
32
5
N/A
1
Rate
18-20
18.9%
10.7%
20.6%
19.6%
20.0%
23.5%
'N' (denominator)
18-20
90
103
223
194
160
247
Rate
21-24
18.6%
12.3%
20.3%
22.0%
33.0%
33.3%
'N' (denominator)
21-24
97
73
158
82
91
108
Rate
25-29
29.8%
13.6%
29.5%
21.2%
23.7%
31.6%
'N' (denominator)
25-29
84
59
95
52
59
76
Rate
30-39
19.7%
22.8%
25.2%
28.4%
24.3%
25.0%
'N' (denominator)
30-39
117
101
163
116
111
132
Rate
40-49
9.5%
20.0%
14.0%
17.9%
22.8%
21.2%
'N' (denominator)
40-49
74
75
121
78
79
80
Rate
50 or older
15.6%
11.8%
18.9%
15.4%
22.2%
13.0%
'N' (denominator)
50 or older
64
68
122
78
72
77
Satisfaction Rate 3
Students
2020-21
2021-22
2022-23
2023-24
2024-25
2025-26
Rate
under 18
50.0%
100.0%
100.0%
50.0%
N/A
100.0%
'N' (denominator)
under 18
2
1
5
2
N/A
1
Rate
18-20
100.0%
72.7%
84.8%
86.8%
100.0%
96.6%
'N' (denominator)
18-20
17
11
46
38
32
58
Rate
21-24
88.9%
88.9%
87.5%
77.8%
93.3%
94.4%
'N' (denominator)
21-24
18
9
32
18
30
36
Rate
25-29
96.0%
75.0%
92.9%
81.8%
100.0%
95.8%
'N' (denominator)
25-29
25
8
28
11
14
24
Rate
30-39
91.3%
87.0%
90.2%
93.9%
88.9%
93.9%
'N' (denominator)
30-39
23
23
41
33
27
33
Rate
40-49
85.7%
80.0%
88.2%
92.9%
94.4%
100.0%
'N' (denominator)
40-49
7
15
17
14
18
17
Rate
50 or older
90.0%
75.0%
78.3%
75.0%
93.8%
90.0%
'N' (denominator)
50 or older
10
8
23
12
16
10
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