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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.

Tutorial Center LRC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 68.9% 67.3% 65.8%
'N' (denominator) All 701 658 1224
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 37.7% 29.8% 32.7%
'N' (denominator) All 483 443 805
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 92.9% 88.6% 90.5%
'N' (denominator) All 182 132 263

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations
Race Number of semesters at ARC Where students take most of their classes Gender Age Group

Tutorial Center LRC - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 69.9% 77.4% 65.3%
'N' (denominator) Asian American / Asian 83 84 222
Rate Black / African American 82.7% 72.5% 72.9%
'N' (denominator) Black / African American 75 69 85
Rate Eastern European 71.4% 68.8%
'N' (denominator) Eastern European 7 16
Rate Filipino 100.0% 62.5%
'N' (denominator) Filipino 7 24
Rate Latino/a/x, Hispanic 75.2% 72.2% 65.6%
'N' (denominator) Latino/a/x, Hispanic 113 108 163
Rate Middle Eastern 66.7% 70.8% 61.5%
'N' (denominator) Middle Eastern 21 24 65
Rate Multi-Racial 62.2% 59.3% 77.5%
'N' (denominator) Multi-Racial 37 27 40
Rate Native American / Alaskan Native 42.9% 60.0% 50.0%
'N' (denominator) Native American / Alaskan Native 7 5 8
Rate Other Non-White 75.0% 37.5% 60.0%
'N' (denominator) Other Non-White 16 8 25
Rate Pacific Islander 66.7% 78.6% 92.3%
'N' (denominator) Pacific Islander 9 14 13
Rate White 64.4% 63.3% 63.3%
'N' (denominator) White 295 278 278
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 44.8% 23.1% 37.9%
'N' (denominator) Asian American / Asian 58 65 145
Rate Black / African American 45.2% 50.0% 32.3%
'N' (denominator) Black / African American 62 50 62
Rate Eastern European 60.0% 36.4%
'N' (denominator) Eastern European 5 11
Rate Filipino 28.6% 46.7%
'N' (denominator) Filipino 7 15
Rate Latino/a/x, Hispanic 38.8% 24.4% 34.6%
'N' (denominator) Latino/a/x, Hispanic 85 78 107
Rate Middle Eastern 21.4% 29.4% 42.5%
'N' (denominator) Middle Eastern 14 17 40
Rate Multi-Racial 34.8% 43.8% 22.6%
'N' (denominator) Multi-Racial 23 16 31
Rate Native American / Alaskan Native 66.7% 66.7% 75.0%
'N' (denominator) Native American / Alaskan Native 3 3 4
Rate Other Non-White 58.3% 33.3% 13.3%
'N' (denominator) Other Non-White 12 3 15
Rate Pacific Islander 50.0% 36.4% 33.3%
'N' (denominator) Pacific Islander 6 11 12
Rate White 32.6% 29.5% 29.5%
'N' (denominator) White 190 176 176
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 92.3% 86.7% 90.9%
'N' (denominator) Asian American / Asian 26 15 55
Rate Black / African American 85.7% 88.0% 95.0%
'N' (denominator) Black / African American 28 25 20
Rate Eastern European 100.0% 100.0%
'N' (denominator) Eastern European 3 4
Rate Filipino 100.0% 71.4%
'N' (denominator) Filipino 2 7
Rate Latino/a/x, Hispanic 90.9% 78.9% 91.9%
'N' (denominator) Latino/a/x, Hispanic 33 19 37
Rate Middle Eastern 100.0% 80.0% 82.4%
'N' (denominator) Middle Eastern 3 5 17
Rate Multi-Racial 87.5% 71.4% 85.7%
'N' (denominator) Multi-Racial 8 7 7
Rate Native American / Alaskan Native 50.0% 50.0% 100.0%
'N' (denominator) Native American / Alaskan Native 2 2 3
Rate Other Non-White 100.0% 100.0% 100.0%
'N' (denominator) Other Non-White 7 1 2
Rate Pacific Islander 100.0% 100.0% 100.0%
'N' (denominator) Pacific Islander 3 4 4
Rate White 100.0% 96.2% 96.2%
'N' (denominator) White 62 52 52

Tutorial Center LRC - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 62.2% 63.9% 61.8%
'N' (denominator) First semester at ARC 90 83 225
Rate Second semester at ARC 58.8% 58.8% 59.8%
'N' (denominator) Second semester at ARC 131 136 356
Rate 3 or 4 semesters at ARC 66.7% 64.1% 64.5%
'N' (denominator) 3 or 4 semesters at ARC 231 192 358
Rate 5 or more semesters at ARC 60.0% 62.5% 68.8%
'N' (denominator) 5 or more semesters at ARC 10 24 32
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 23.2% 20.8% 25.9%
'N' (denominator) First semester at ARC 56 53 139
Rate Second semester at ARC 22.1% 12.5% 24.4%
'N' (denominator) Second semester at ARC 77 80 213
Rate 3 or 4 semesters at ARC 33.1% 27.6% 34.2%
'N' (denominator) 3 or 4 semesters at ARC 154 123 231
Rate 5 or more semesters at ARC 50.0% 26.7% 36.4%
'N' (denominator) 5 or more semesters at ARC 6 15 22
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 84.6% 90.9% 77.8%
'N' (denominator) First semester at ARC 13 11 36
Rate Second semester at ARC 94.1% 90.0% 86.5%
'N' (denominator) Second semester at ARC 17 10 52
Rate 3 or 4 semesters at ARC 92.2% 85.3% 94.9%
'N' (denominator) 3 or 4 semesters at ARC 51 34 79
Rate 5 or more semesters at ARC 100.0% 100.0% 75.0%
'N' (denominator) 5 or more semesters at ARC 3 4 8

Tutorial Center LRC - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 69.1% 68.1% 66.2%
'N' (denominator) ARC Main Campus 627 593 1063
Rate Natomas Center 81.5% 68.8% 65.7%
'N' (denominator) Natomas Center 27 16 35
Rate About the same at each 56.0% 71.4% 55.0%
'N' (denominator) About the same at each 25 21 60
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 38.1% 30.9% 33.0%
'N' (denominator) ARC Main Campus 433 404 704
Rate Natomas Center 31.8% 9.1% 21.7%
'N' (denominator) Natomas Center 22 11 23
Rate About the same at each 42.9% 26.7% 51.5%
'N' (denominator) About the same at each 14 15 33
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 92.7% 88.8% 91.4%
'N' (denominator) ARC Main Campus 165 125 232
Rate Natomas Center 100.0% 0.0% 80.0%
'N' (denominator) Natomas Center 7 1 5
Rate About the same at each 100.0% 100.0% 88.2%
'N' (denominator) About the same at each 6 4 17

Tutorial Center LRC - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 70.7% 70.3% 68.4%
'N' (denominator) Female 460 434 737
Rate Male 67.2% 62.9% 62.1%
'N' (denominator) Male 186 170 356
Rate Non-binary/third gender 60.0% 62.5% 68.8%
'N' (denominator) Non-binary/third gender 10 24 32
Rate Prefer not to say 60.0% 53.3% 58.6%
'N' (denominator) Prefer not to say 45 30 99
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 40.3% 28.2% 31.2%
'N' (denominator) Female 325 305 504
Rate Male 32.0% 34.6% 36.2%
'N' (denominator) Male 125 107 221
Rate Non-binary/third gender 50.0% 26.7% 36.4%
'N' (denominator) Non-binary/third gender 6 15 22
Rate Prefer not to say 29.6% 31.3% 31.0%
'N' (denominator) Prefer not to say 27 16 58
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 93.1% 87.2% 91.7%
'N' (denominator) Female 131 86 157
Rate Male 92.5% 91.9% 93.8%
'N' (denominator) Male 40 37 80
Rate Non-binary/third gender 100.0% 100.0% 75.0%
'N' (denominator) Non-binary/third gender 3 4 8
Rate Prefer not to say 87.5% 80.0% 72.2%
'N' (denominator) Prefer not to say 8 5 18

Tutorial Center LRC - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 57.1% 60.0% 50.0%
'N' (denominator) under 18 14 15 48
Rate 18-20 63.6% 53.1% 52.9%
'N' (denominator) 18-20 121 128 306
Rate 21-24 64.5% 61.5% 60.2%
'N' (denominator) 21-24 121 104 206
Rate 25-29 71.1% 70.0% 71.9%
'N' (denominator) 25-29 97 70 121
Rate 30-39 64.9% 69.0% 72.2%
'N' (denominator) 30-39 171 145 205
Rate 40-49 81.5% 77.0% 74.2%
'N' (denominator) 40-49 81 87 159
Rate 50 or older 82.2% 82.6% 83.5%
'N' (denominator) 50 or older 73 86 139
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 37.5% 22.2% 37.5%
'N' (denominator) under 18 8 9 24
Rate 18-20 31.2% 19.1% 23.5%
'N' (denominator) 18-20 77 68 162
Rate 21-24 38.5% 32.8% 29.0%
'N' (denominator) 21-24 78 64 124
Rate 25-29 40.6% 26.5% 50.6%
'N' (denominator) 25-29 69 49 87
Rate 30-39 47.7% 34.0% 39.9%
'N' (denominator) 30-39 111 100 148
Rate 40-49 36.4% 32.8% 29.7%
'N' (denominator) 40-49 66 67 118
Rate 50 or older 26.7% 31.0% 29.3%
'N' (denominator) 50 or older 60 71 116
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 100.0% 100.0% 88.9%
'N' (denominator) under 18 3 2 9
Rate 18-20 87.5% 84.6% 86.8%
'N' (denominator) 18-20 24 13 38
Rate 21-24 90.0% 85.7% 88.9%
'N' (denominator) 21-24 30 21 36
Rate 25-29 92.9% 92.3% 95.5%
'N' (denominator) 25-29 28 13 44
Rate 30-39 98.1% 94.1% 94.9%
'N' (denominator) 30-39 53 34 59
Rate 40-49 95.8% 81.8% 91.4%
'N' (denominator) 40-49 24 22 35
Rate 50 or older 87.5% 86.4% 91.2%
'N' (denominator) 50 or older 16 22 34
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