Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in the 2024 administration of the survey, please see Service Names.

Umoja-Sakhu

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	24.5%	26.3%	26.9%	N/A	N/A
'N' (denominator)	All	701	658	1224	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	28.5%	30.1%	28.0%	N/A	N/A
'N' (denominator)	All	172	173	329	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	All	85.7%	84.6%	88.0%	N/A	N/A
'N' (denominator)	All	49	52	92	N/A	N/A

¹ Percent of all students aware of or recognizing the existence of a given support area at ARC.
² Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
³ Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations

Race Number of semesters at ARC Where students take most of their classes Gender Age Group

Umoja-Sakhu - Disaggregated by Race

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	26.5%	34.5%	27.9%	N/A	N/A
'N' (denominator)	Asian American / Asian	83	84	222	N/A	N/A
Rate	Black / African American	57.3%	60.9%	55.3%	N/A	N/A
'N' (denominator)	Black / African American	75	69	85	N/A	N/A
Rate	Eastern European	14.3%	N/A	25.0%	N/A	N/A
'N' (denominator)	Eastern European	7	N/A	16	N/A	N/A
Rate	Filipino	14.3%	18.2%	20.8%	N/A	N/A
'N' (denominator)	Filipino	7	11	24	N/A	N/A
Rate	Latino/a/x, Hispanic	27.4%	25.9%	30.7%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	113	108	163	N/A	N/A
Rate	Middle Eastern	23.8%	37.5%	27.7%	N/A	N/A
'N' (denominator)	Middle Eastern	21	24	65	N/A	N/A
Rate	Multi-Racial	27.0%	25.9%	25.0%	N/A	N/A
'N' (denominator)	Multi-Racial	37	27	40	N/A	N/A
Rate	Native American / Alaskan Native	28.6%	N/A	37.5%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	7	N/A	8	N/A	N/A
Rate	Other Non-White	37.5%	12.5%	24.0%	N/A	N/A
'N' (denominator)	Other Non-White	16	8	25	N/A	N/A
Rate	Pacific Islander	33.3%	28.6%	46.2%	N/A	N/A
'N' (denominator)	Pacific Islander	9	14	13	N/A	N/A
Rate	White	13.9%	16.9%	16.9%	N/A	N/A
'N' (denominator)	White	295	278	278	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	31.8%	24.1%	30.6%	N/A	N/A
'N' (denominator)	Asian American / Asian	22	29	62	N/A	N/A
Rate	Black / African American	65.1%	64.3%	57.4%	N/A	N/A
'N' (denominator)	Black / African American	43	42	47	N/A	N/A
Rate	Eastern European	0.0%	N/A	75.0%	N/A	N/A
'N' (denominator)	Eastern European	1	N/A	4	N/A	N/A
Rate	Filipino	0.0%	0.0%	0.0%	N/A	N/A
'N' (denominator)	Filipino	1	2	5	N/A	N/A
Rate	Latino/a/x, Hispanic	12.9%	10.7%	14.0%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	31	28	50	N/A	N/A
Rate	Middle Eastern	0.0%	33.3%	44.4%	N/A	N/A
'N' (denominator)	Middle Eastern	5	9	18	N/A	N/A
Rate	Multi-Racial	10.0%	14.3%	10.0%	N/A	N/A
'N' (denominator)	Multi-Racial	10	7	10	N/A	N/A
Rate	Native American / Alaskan Native	50.0%	N/A	33.3%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	2	N/A	3	N/A	N/A
Rate	Other Non-White	33.3%	100.0%	0.0%	N/A	N/A
'N' (denominator)	Other Non-White	6	1	6	N/A	N/A
Rate	Pacific Islander	0.0%	25.0%	0.0%	N/A	N/A
'N' (denominator)	Pacific Islander	3	4	6	N/A	N/A
Rate	White	12.2%	17.0%	17.0%	N/A	N/A
'N' (denominator)	White	41	47	47	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Asian American / Asian	85.7%	42.9%	89.5%	N/A	N/A
'N' (denominator)	Asian American / Asian	7	7	19	N/A	N/A
Rate	Black / African American	89.3%	96.3%	100.0%	N/A	N/A
'N' (denominator)	Black / African American	28	27	27	N/A	N/A
Rate	Eastern European	N/A	N/A	100.0%	N/A	N/A
'N' (denominator)	Eastern European	0	N/A	3	N/A	N/A
Rate	Filipino	N/A	N/A	N/A	N/A	N/A
'N' (denominator)	Filipino	0	0	0	N/A	N/A
Rate	Latino/a/x, Hispanic	100.0%	66.7%	100.0%	N/A	N/A
'N' (denominator)	Latino/a/x, Hispanic	4	3	7	N/A	N/A
Rate	Middle Eastern	N/A	33.3%	75.0%	N/A	N/A
'N' (denominator)	Middle Eastern	0	3	8	N/A	N/A
Rate	Multi-Racial	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	Multi-Racial	1	1	1	N/A	N/A
Rate	Native American / Alaskan Native	100.0%	N/A	100.0%	N/A	N/A
'N' (denominator)	Native American / Alaskan Native	1	N/A	1	N/A	N/A
Rate	Other Non-White	100.0%	100.0%	N/A	N/A	N/A
'N' (denominator)	Other Non-White	2	1	0	N/A	N/A
Rate	Pacific Islander	N/A	100.0%	N/A	N/A	N/A
'N' (denominator)	Pacific Islander	0	1	0	N/A	N/A
Rate	White	60.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	White	5	8	8	N/A	N/A

Umoja-Sakhu - Disaggregated by Number of Semesters at ARC

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	22.2%	26.5%	24.0%	N/A	N/A
'N' (denominator)	First semester at ARC	90	83	225	N/A	N/A
Rate	Second semester at ARC	26.7%	26.5%	22.8%	N/A	N/A
'N' (denominator)	Second semester at ARC	131	136	356	N/A	N/A
Rate	3 or 4 semesters at ARC	23.8%	24.5%	24.9%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	231	192	358	N/A	N/A
Rate	5 or more semesters at ARC	30.0%	16.7%	28.1%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	10	24	32	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	20.0%	9.1%	35.2%	N/A	N/A
'N' (denominator)	First semester at ARC	20	22	54	N/A	N/A
Rate	Second semester at ARC	37.1%	22.2%	22.2%	N/A	N/A
'N' (denominator)	Second semester at ARC	35	36	81	N/A	N/A
Rate	3 or 4 semesters at ARC	30.9%	40.4%	28.1%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	55	47	89	N/A	N/A
Rate	5 or more semesters at ARC	66.7%	25.0%	11.1%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	3	4	9	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	First semester at ARC	100.0%	100.0%	89.5%	N/A	N/A
'N' (denominator)	First semester at ARC	4	2	19	N/A	N/A
Rate	Second semester at ARC	100.0%	50.0%	88.9%	N/A	N/A
'N' (denominator)	Second semester at ARC	13	8	18	N/A	N/A
Rate	3 or 4 semesters at ARC	88.2%	84.2%	84.0%	N/A	N/A
'N' (denominator)	3 or 4 semesters at ARC	17	19	25	N/A	N/A
Rate	5 or more semesters at ARC	100.0%	100.0%	0.0%	N/A	N/A
'N' (denominator)	5 or more semesters at ARC	2	1	1	N/A	N/A

Umoja-Sakhu - Disaggregated by where students take most of their classes

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	24.4%	26.8%	26.6%	N/A	N/A
'N' (denominator)	ARC Main Campus	627	593	1063	N/A	N/A
Rate	Natomas Center	29.6%	N/A	17.1%	N/A	N/A
'N' (denominator)	Natomas Center	27	N/A	35	N/A	N/A
Rate	About the same at each	16.0%	N/A	21.7%	N/A	N/A
'N' (denominator)	About the same at each	25	N/A	60	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	28.8%	30.8%	28.6%	N/A	N/A
'N' (denominator)	ARC Main Campus	153	159	283	N/A	N/A
Rate	Natomas Center	25.0%	N/A	16.7%	N/A	N/A
'N' (denominator)	Natomas Center	8	N/A	6	N/A	N/A
Rate	About the same at each	50.0%	N/A	46.2%	N/A	N/A
'N' (denominator)	About the same at each	4	N/A	13	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	ARC Main Campus	86.4%	83.7%	91.4%	N/A	N/A
'N' (denominator)	ARC Main Campus	44	49	81	N/A	N/A
Rate	Natomas Center	100.0%	N/A	0.0%	N/A	N/A
'N' (denominator)	Natomas Center	2	N/A	1	N/A	N/A
Rate	About the same at each	100.0%	N/A	66.7%	N/A	N/A
'N' (denominator)	About the same at each	2	N/A	6	N/A	N/A

Umoja-Sakhu - Disaggregated by Gender

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	22.6%	26.3%	28.0%	N/A	N/A
'N' (denominator)	Female	460	434	737	N/A	N/A
Rate	Male	30.1%	29.4%	23.9%	N/A	N/A
'N' (denominator)	Male	186	170	356	N/A	N/A
Rate	Non-binary/third gender	30.0%	16.7%	28.1%	N/A	N/A
'N' (denominator)	Non-binary/third gender	10	24	32	N/A	N/A
Rate	Prefer not to say	20.0%	16.7%	29.3%	N/A	N/A
'N' (denominator)	Prefer not to say	45	30	99	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	27.9%	28.9%	30.1%	N/A	N/A
'N' (denominator)	Female	104	114	206	N/A	N/A
Rate	Male	28.6%	34.0%	29.4%	N/A	N/A
'N' (denominator)	Male	56	50	85	N/A	N/A
Rate	Non-binary/third gender	66.7%	25.0%	11.1%	N/A	N/A
'N' (denominator)	Non-binary/third gender	3	4	9	N/A	N/A
Rate	Prefer not to say	22.2%	20.0%	13.8%	N/A	N/A
'N' (denominator)	Prefer not to say	9	5	29	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	Female	86.2%	84.8%	91.9%	N/A	N/A
'N' (denominator)	Female	29	33	62	N/A	N/A
Rate	Male	87.5%	82.4%	84.0%	N/A	N/A
'N' (denominator)	Male	16	17	25	N/A	N/A
Rate	Non-binary/third gender	100.0%	100.0%	0.0%	N/A	N/A
'N' (denominator)	Non-binary/third gender	2	1	1	N/A	N/A
Rate	Prefer not to say	50.0%	100.0%	75.0%	N/A	N/A
'N' (denominator)	Prefer not to say	2	1	4	N/A	N/A

Umoja-Sakhu - Disaggregated by Age Group

Recognition Rate ¹	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	28.6%	20.0%	27.1%	N/A	N/A
'N' (denominator)	under 18	14	15	48	N/A	N/A
Rate	18-20	30.6%	30.5%	23.9%	N/A	N/A
'N' (denominator)	18-20	121	128	306	N/A	N/A
Rate	21-24	22.3%	26.9%	27.2%	N/A	N/A
'N' (denominator)	21-24	121	104	206	N/A	N/A
Rate	25-29	28.9%	31.4%	29.8%	N/A	N/A
'N' (denominator)	25-29	97	70	121	N/A	N/A
Rate	30-39	18.1%	22.1%	25.9%	N/A	N/A
'N' (denominator)	30-39	171	145	205	N/A	N/A
Rate	40-49	27.2%	27.6%	23.3%	N/A	N/A
'N' (denominator)	40-49	81	87	159	N/A	N/A
Rate	50 or older	24.7%	22.1%	30.9%	N/A	N/A
'N' (denominator)	50 or older	73	86	139	N/A	N/A

Use Rate ²	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	50.0%	33.3%	38.5%	N/A	N/A
'N' (denominator)	under 18	4	3	13	N/A	N/A
Rate	18-20	27.0%	17.9%	26.0%	N/A	N/A
'N' (denominator)	18-20	37	39	73	N/A	N/A
Rate	21-24	25.9%	32.1%	25.0%	N/A	N/A
'N' (denominator)	21-24	27	28	56	N/A	N/A
Rate	25-29	25.0%	36.4%	36.1%	N/A	N/A
'N' (denominator)	25-29	28	22	36	N/A	N/A
Rate	30-39	41.9%	40.6%	35.8%	N/A	N/A
'N' (denominator)	30-39	31	32	53	N/A	N/A
Rate	40-49	9.1%	25.0%	16.2%	N/A	N/A
'N' (denominator)	40-49	22	24	37	N/A	N/A
Rate	50 or older	33.3%	31.6%	25.6%	N/A	N/A
'N' (denominator)	50 or older	18	19	43	N/A	N/A

Satisfaction Rate ³	Students	2020-21	2021-22	2022-23	2023-24	2024-25
Rate	under 18	100.0%	100.0%	40.0%	N/A	N/A
'N' (denominator)	under 18	2	1	5	N/A	N/A
Rate	18-20	90.0%	71.4%	89.5%	N/A	N/A
'N' (denominator)	18-20	10	7	19	N/A	N/A
Rate	21-24	100.0%	55.6%	92.9%	N/A	N/A
'N' (denominator)	21-24	7	9	14	N/A	N/A
Rate	25-29	85.7%	100.0%	100.0%	N/A	N/A
'N' (denominator)	25-29	7	8	13	N/A	N/A
Rate	30-39	69.2%	84.6%	94.7%	N/A	N/A
'N' (denominator)	30-39	13	13	19	N/A	N/A
Rate	40-49	100.0%	100.0%	100.0%	N/A	N/A
'N' (denominator)	40-49	2	6	6	N/A	N/A
Rate	50 or older	100.0%	100.0%	90.9%	N/A	N/A
'N' (denominator)	50 or older	6	6	11	N/A	N/A

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