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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.

Umoja-Sakhu

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 24.5% 26.3% 26.9%
'N' (denominator) All 701 658 1224
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 28.5% 30.1% 28.0%
'N' (denominator) All 172 173 329
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 85.7% 84.6% 88.0%
'N' (denominator) All 49 52 92

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

Umoja-Sakhu - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 26.5% 34.5% 27.9%
'N' (denominator) Asian American / Asian 83 84 222
Rate Black / African American 57.3% 60.9% 55.3%
'N' (denominator) Black / African American 75 69 85
Rate Eastern European 14.3% 25.0%
'N' (denominator) Eastern European 7 16
Rate Filipino 14.3% 18.2% 20.8%
'N' (denominator) Filipino 7 11 24
Rate Latino/a/x, Hispanic 27.4% 25.9% 30.7%
'N' (denominator) Latino/a/x, Hispanic 113 108 163
Rate Middle Eastern 23.8% 37.5% 27.7%
'N' (denominator) Middle Eastern 21 24 65
Rate Multi-Racial 27.0% 25.9% 25.0%
'N' (denominator) Multi-Racial 37 27 40
Rate Native American / Alaskan Native 28.6% 37.5%
'N' (denominator) Native American / Alaskan Native 7 8
Rate Other Non-White 37.5% 12.5% 24.0%
'N' (denominator) Other Non-White 16 8 25
Rate Pacific Islander 33.3% 28.6% 46.2%
'N' (denominator) Pacific Islander 9 14 13
Rate White 13.9% 16.9% 16.9%
'N' (denominator) White 295 278 278
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 31.8% 24.1% 30.6%
'N' (denominator) Asian American / Asian 22 29 62
Rate Black / African American 65.1% 64.3% 57.4%
'N' (denominator) Black / African American 43 42 47
Rate Eastern European 0.0% 75.0%
'N' (denominator) Eastern European 1 4
Rate Filipino 0.0% 0.0% 0.0%
'N' (denominator) Filipino 1 2 5
Rate Latino/a/x, Hispanic 12.9% 10.7% 14.0%
'N' (denominator) Latino/a/x, Hispanic 31 28 50
Rate Middle Eastern 0.0% 33.3% 44.4%
'N' (denominator) Middle Eastern 5 9 18
Rate Multi-Racial 10.0% 14.3% 10.0%
'N' (denominator) Multi-Racial 10 7 10
Rate Native American / Alaskan Native 50.0% 33.3%
'N' (denominator) Native American / Alaskan Native 2 3
Rate Other Non-White 33.3% 100.0% 0.0%
'N' (denominator) Other Non-White 6 1 6
Rate Pacific Islander 0.0% 25.0% 0.0%
'N' (denominator) Pacific Islander 3 4 6
Rate White 12.2% 17.0% 17.0%
'N' (denominator) White 41 47 47
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 85.7% 42.9% 89.5%
'N' (denominator) Asian American / Asian 7 7 19
Rate Black / African American 89.3% 96.3% 100.0%
'N' (denominator) Black / African American 28 27 27
Rate Eastern European 100.0%
'N' (denominator) Eastern European 0 3
Rate Filipino
'N' (denominator) Filipino 0 0 0
Rate Latino/a/x, Hispanic 100.0% 66.7% 100.0%
'N' (denominator) Latino/a/x, Hispanic 4 3 7
Rate Middle Eastern 33.3% 75.0%
'N' (denominator) Middle Eastern 0 3 8
Rate Multi-Racial 100.0% 100.0% 100.0%
'N' (denominator) Multi-Racial 1 1 1
Rate Native American / Alaskan Native 100.0% 100.0%
'N' (denominator) Native American / Alaskan Native 1 1
Rate Other Non-White 100.0% 100.0%
'N' (denominator) Other Non-White 2 1 0
Rate Pacific Islander 100.0%
'N' (denominator) Pacific Islander 0 1 0
Rate White 60.0% 100.0% 100.0%
'N' (denominator) White 5 8 8

Umoja-Sakhu - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 22.2% 26.5% 24.0%
'N' (denominator) First semester at ARC 90 83 225
Rate Second semester at ARC 26.7% 26.5% 22.8%
'N' (denominator) Second semester at ARC 131 136 356
Rate 3 or 4 semesters at ARC 23.8% 24.5% 24.9%
'N' (denominator) 3 or 4 semesters at ARC 231 192 358
Rate 5 or more semesters at ARC 30.0% 16.7% 28.1%
'N' (denominator) 5 or more semesters at ARC 10 24 32
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 20.0% 9.1% 35.2%
'N' (denominator) First semester at ARC 20 22 54
Rate Second semester at ARC 37.1% 22.2% 22.2%
'N' (denominator) Second semester at ARC 35 36 81
Rate 3 or 4 semesters at ARC 30.9% 40.4% 28.1%
'N' (denominator) 3 or 4 semesters at ARC 55 47 89
Rate 5 or more semesters at ARC 66.7% 25.0% 11.1%
'N' (denominator) 5 or more semesters at ARC 3 4 9
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 100.0% 100.0% 89.5%
'N' (denominator) First semester at ARC 4 2 19
Rate Second semester at ARC 100.0% 50.0% 88.9%
'N' (denominator) Second semester at ARC 13 8 18
Rate 3 or 4 semesters at ARC 88.2% 84.2% 84.0%
'N' (denominator) 3 or 4 semesters at ARC 17 19 25
Rate 5 or more semesters at ARC 100.0% 100.0% 0.0%
'N' (denominator) 5 or more semesters at ARC 2 1 1

Umoja-Sakhu - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 24.4% 26.8% 26.6%
'N' (denominator) ARC Main Campus 627 593 1063
Rate Natomas Center 29.6% 17.1%
'N' (denominator) Natomas Center 27 35
Rate About the same at each 16.0% 21.7%
'N' (denominator) About the same at each 25 60
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 28.8% 30.8% 28.6%
'N' (denominator) ARC Main Campus 153 159 283
Rate Natomas Center 25.0% 16.7%
'N' (denominator) Natomas Center 8 6
Rate About the same at each 50.0% 46.2%
'N' (denominator) About the same at each 4 13
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 86.4% 83.7% 91.4%
'N' (denominator) ARC Main Campus 44 49 81
Rate Natomas Center 100.0% 0.0%
'N' (denominator) Natomas Center 2 1
Rate About the same at each 100.0% 66.7%
'N' (denominator) About the same at each 2 6

Umoja-Sakhu - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 22.6% 26.3% 28.0%
'N' (denominator) Female 460 434 737
Rate Male 30.1% 29.4% 23.9%
'N' (denominator) Male 186 170 356
Rate Non-binary/third gender 30.0% 16.7% 28.1%
'N' (denominator) Non-binary/third gender 10 24 32
Rate Prefer not to say 20.0% 16.7% 29.3%
'N' (denominator) Prefer not to say 45 30 99
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 27.9% 28.9% 30.1%
'N' (denominator) Female 104 114 206
Rate Male 28.6% 34.0% 29.4%
'N' (denominator) Male 56 50 85
Rate Non-binary/third gender 66.7% 25.0% 11.1%
'N' (denominator) Non-binary/third gender 3 4 9
Rate Prefer not to say 22.2% 20.0% 13.8%
'N' (denominator) Prefer not to say 9 5 29
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 86.2% 84.8% 91.9%
'N' (denominator) Female 29 33 62
Rate Male 87.5% 82.4% 84.0%
'N' (denominator) Male 16 17 25
Rate Non-binary/third gender 100.0% 100.0% 0.0%
'N' (denominator) Non-binary/third gender 2 1 1
Rate Prefer not to say 50.0% 100.0% 75.0%
'N' (denominator) Prefer not to say 2 1 4

Umoja-Sakhu - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 28.6% 20.0% 27.1%
'N' (denominator) under 18 14 15 48
Rate 18-20 30.6% 30.5% 23.9%
'N' (denominator) 18-20 121 128 306
Rate 21-24 22.3% 26.9% 27.2%
'N' (denominator) 21-24 121 104 206
Rate 25-29 28.9% 31.4% 29.8%
'N' (denominator) 25-29 97 70 121
Rate 30-39 18.1% 22.1% 25.9%
'N' (denominator) 30-39 171 145 205
Rate 40-49 27.2% 27.6% 23.3%
'N' (denominator) 40-49 81 87 159
Rate 50 or older 24.7% 22.1% 30.9%
'N' (denominator) 50 or older 73 86 139
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 50.0% 33.3% 38.5%
'N' (denominator) under 18 4 3 13
Rate 18-20 27.0% 17.9% 26.0%
'N' (denominator) 18-20 37 39 73
Rate 21-24 25.9% 32.1% 25.0%
'N' (denominator) 21-24 27 28 56
Rate 25-29 25.0% 36.4% 36.1%
'N' (denominator) 25-29 28 22 36
Rate 30-39 41.9% 40.6% 35.8%
'N' (denominator) 30-39 31 32 53
Rate 40-49 9.1% 25.0% 16.2%
'N' (denominator) 40-49 22 24 37
Rate 50 or older 33.3% 31.6% 25.6%
'N' (denominator) 50 or older 18 19 43
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 100.0% 100.0% 40.0%
'N' (denominator) under 18 2 1 5
Rate 18-20 90.0% 71.4% 89.5%
'N' (denominator) 18-20 10 7 19
Rate 21-24 100.0% 55.6% 92.9%
'N' (denominator) 21-24 7 9 14
Rate 25-29 85.7% 100.0% 100.0%
'N' (denominator) 25-29 7 8 13
Rate 30-39 69.2% 84.6% 94.7%
'N' (denominator) 30-39 13 13 19
Rate 40-49 100.0% 100.0% 100.0%
'N' (denominator) 40-49 2 6 6
Rate 50 or older 100.0% 100.0% 90.9%
'N' (denominator) 50 or older 6 6 11
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