Student Satisfaction with ARC Support Services Survey Response Data
The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey.
Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes.
Also, see Methodologies for an explanation of the survey process, as well as response and representation rates.
For a comprehensive list of how services names shifted in recent years, please see Service Names .
Umoja-Sakhu
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
All
N/A
N/A
N/A
24.5%
26.3%
26.9%
'N' (denominator)
All
N/A
N/A
N/A
701
658
1224
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
All
N/A
N/A
N/A
28.5%
30.1%
28.0%
'N' (denominator)
All
N/A
N/A
N/A
172
173
329
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
All
N/A
N/A
N/A
85.7%
84.6%
88.0%
'N' (denominator)
All
N/A
N/A
N/A
49
52
92
1 2 3
Umoja-Sakhu - Disaggregated by Race
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Asian American / Asian
N/A
N/A
N/A
26.5%
34.5%
27.9%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
83
84
222
Rate
Black / African American
N/A
N/A
N/A
57.3%
60.9%
55.3%
'N' (denominator)
Black / African American
N/A
N/A
N/A
75
69
85
Rate
Eastern European
N/A
N/A
N/A
14.3%
N/A
25.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
7
N/A
16
Rate
Filipino
N/A
N/A
N/A
14.3%
18.2%
20.8%
'N' (denominator)
Filipino
N/A
N/A
N/A
7
11
24
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
27.4%
25.9%
30.7%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
113
108
163
Rate
Middle Eastern
N/A
N/A
N/A
23.8%
37.5%
27.7%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
21
24
65
Rate
Multi-Racial
N/A
N/A
N/A
27.0%
25.9%
25.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
37
27
40
Rate
Native American / Alaskan Native
N/A
N/A
N/A
28.6%
N/A
37.5%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
7
N/A
8
Rate
Other Non-White
N/A
N/A
N/A
37.5%
12.5%
24.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
16
8
25
Rate
Pacific Islander
N/A
N/A
N/A
33.3%
28.6%
46.2%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
9
14
13
Rate
White
N/A
N/A
N/A
13.9%
16.9%
16.9%
'N' (denominator)
White
N/A
N/A
N/A
295
278
278
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Asian American / Asian
N/A
N/A
N/A
31.8%
24.1%
30.6%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
22
29
62
Rate
Black / African American
N/A
N/A
N/A
65.1%
64.3%
57.4%
'N' (denominator)
Black / African American
N/A
N/A
N/A
43
42
47
Rate
Eastern European
N/A
N/A
N/A
0.0%
N/A
75.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
1
N/A
4
Rate
Filipino
N/A
N/A
N/A
0.0%
0.0%
0.0%
'N' (denominator)
Filipino
N/A
N/A
N/A
1
2
5
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
12.9%
10.7%
14.0%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
31
28
50
Rate
Middle Eastern
N/A
N/A
N/A
0.0%
33.3%
44.4%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
5
9
18
Rate
Multi-Racial
N/A
N/A
N/A
10.0%
14.3%
10.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
10
7
10
Rate
Native American / Alaskan Native
N/A
N/A
N/A
50.0%
N/A
33.3%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
2
N/A
3
Rate
Other Non-White
N/A
N/A
N/A
33.3%
100.0%
0.0%
'N' (denominator)
Other Non-White
N/A
N/A
N/A
6
1
6
Rate
Pacific Islander
N/A
N/A
N/A
0.0%
25.0%
0.0%
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
3
4
6
Rate
White
N/A
N/A
N/A
12.2%
17.0%
17.0%
'N' (denominator)
White
N/A
N/A
N/A
41
47
47
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Asian American / Asian
N/A
N/A
N/A
85.7%
42.9%
89.5%
'N' (denominator)
Asian American / Asian
N/A
N/A
N/A
7
7
19
Rate
Black / African American
N/A
N/A
N/A
89.3%
96.3%
100.0%
'N' (denominator)
Black / African American
N/A
N/A
N/A
28
27
27
Rate
Eastern European
N/A
N/A
N/A
N/A
N/A
100.0%
'N' (denominator)
Eastern European
N/A
N/A
N/A
0
N/A
3
Rate
Filipino
N/A
N/A
N/A
N/A
N/A
N/A
'N' (denominator)
Filipino
N/A
N/A
N/A
0
0
0
Rate
Latino/a/x, Hispanic
N/A
N/A
N/A
100.0%
66.7%
100.0%
'N' (denominator)
Latino/a/x, Hispanic
N/A
N/A
N/A
4
3
7
Rate
Middle Eastern
N/A
N/A
N/A
N/A
33.3%
75.0%
'N' (denominator)
Middle Eastern
N/A
N/A
N/A
0
3
8
Rate
Multi-Racial
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
Multi-Racial
N/A
N/A
N/A
1
1
1
Rate
Native American / Alaskan Native
N/A
N/A
N/A
100.0%
N/A
100.0%
'N' (denominator)
Native American / Alaskan Native
N/A
N/A
N/A
1
N/A
1
Rate
Other Non-White
N/A
N/A
N/A
100.0%
100.0%
N/A
'N' (denominator)
Other Non-White
N/A
N/A
N/A
2
1
0
Rate
Pacific Islander
N/A
N/A
N/A
N/A
100.0%
N/A
'N' (denominator)
Pacific Islander
N/A
N/A
N/A
0
1
0
Rate
White
N/A
N/A
N/A
60.0%
100.0%
100.0%
'N' (denominator)
White
N/A
N/A
N/A
5
8
8
Umoja-Sakhu - Disaggregated by Number of Semesters at ARC
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
First semester at ARC
N/A
N/A
N/A
22.2%
26.5%
24.0%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
90
83
225
Rate
Second semester at ARC
N/A
N/A
N/A
26.7%
26.5%
22.8%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
131
136
356
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
23.8%
24.5%
24.9%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
231
192
358
Rate
5 or more semesters at ARC
N/A
N/A
N/A
30.0%
16.7%
28.1%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
10
24
32
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
First semester at ARC
N/A
N/A
N/A
20.0%
9.1%
35.2%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
20
22
54
Rate
Second semester at ARC
N/A
N/A
N/A
37.1%
22.2%
22.2%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
35
36
81
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
30.9%
40.4%
28.1%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
55
47
89
Rate
5 or more semesters at ARC
N/A
N/A
N/A
66.7%
25.0%
11.1%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
3
4
9
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
First semester at ARC
N/A
N/A
N/A
100.0%
100.0%
89.5%
'N' (denominator)
First semester at ARC
N/A
N/A
N/A
4
2
19
Rate
Second semester at ARC
N/A
N/A
N/A
100.0%
50.0%
88.9%
'N' (denominator)
Second semester at ARC
N/A
N/A
N/A
13
8
18
Rate
3 or 4 semesters at ARC
N/A
N/A
N/A
88.2%
84.2%
84.0%
'N' (denominator)
3 or 4 semesters at ARC
N/A
N/A
N/A
17
19
25
Rate
5 or more semesters at ARC
N/A
N/A
N/A
100.0%
100.0%
0.0%
'N' (denominator)
5 or more semesters at ARC
N/A
N/A
N/A
2
1
1
Umoja-Sakhu - Disaggregated by where students take most of their classes
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
ARC Main Campus
N/A
N/A
N/A
24.4%
26.8%
26.6%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
627
593
1063
Rate
Natomas Center
N/A
N/A
N/A
29.6%
N/A
17.1%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
27
N/A
35
Rate
About the same at each
N/A
N/A
N/A
16.0%
N/A
21.7%
'N' (denominator)
About the same at each
N/A
N/A
N/A
25
N/A
60
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
ARC Main Campus
N/A
N/A
N/A
28.8%
30.8%
28.6%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
153
159
283
Rate
Natomas Center
N/A
N/A
N/A
25.0%
N/A
16.7%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
8
N/A
6
Rate
About the same at each
N/A
N/A
N/A
50.0%
N/A
46.2%
'N' (denominator)
About the same at each
N/A
N/A
N/A
4
N/A
13
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
ARC Main Campus
N/A
N/A
N/A
86.4%
83.7%
91.4%
'N' (denominator)
ARC Main Campus
N/A
N/A
N/A
44
49
81
Rate
Natomas Center
N/A
N/A
N/A
100.0%
N/A
0.0%
'N' (denominator)
Natomas Center
N/A
N/A
N/A
2
N/A
1
Rate
About the same at each
N/A
N/A
N/A
100.0%
N/A
66.7%
'N' (denominator)
About the same at each
N/A
N/A
N/A
2
N/A
6
Umoja-Sakhu - Disaggregated by Gender
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Female
N/A
N/A
N/A
22.6%
26.3%
28.0%
'N' (denominator)
Female
N/A
N/A
N/A
460
434
737
Rate
Male
N/A
N/A
N/A
30.1%
29.4%
23.9%
'N' (denominator)
Male
N/A
N/A
N/A
186
170
356
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
30.0%
16.7%
28.1%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
10
24
32
Rate
Prefer not to say
N/A
N/A
N/A
20.0%
16.7%
29.3%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
45
30
99
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Female
N/A
N/A
N/A
27.9%
28.9%
30.1%
'N' (denominator)
Female
N/A
N/A
N/A
104
114
206
Rate
Male
N/A
N/A
N/A
28.6%
34.0%
29.4%
'N' (denominator)
Male
N/A
N/A
N/A
56
50
85
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
66.7%
25.0%
11.1%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
3
4
9
Rate
Prefer not to say
N/A
N/A
N/A
22.2%
20.0%
13.8%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
9
5
29
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
Female
N/A
N/A
N/A
86.2%
84.8%
91.9%
'N' (denominator)
Female
N/A
N/A
N/A
29
33
62
Rate
Male
N/A
N/A
N/A
87.5%
82.4%
84.0%
'N' (denominator)
Male
N/A
N/A
N/A
16
17
25
Rate
Non-binary / gender non-conforming
N/A
N/A
N/A
100.0%
100.0%
0.0%
'N' (denominator)
Non-binary / gender non-conforming
N/A
N/A
N/A
2
1
1
Rate
Prefer not to say
N/A
N/A
N/A
50.0%
100.0%
75.0%
'N' (denominator)
Prefer not to say
N/A
N/A
N/A
2
1
4
Umoja-Sakhu - Disaggregated by Age Group
Recognition Rate 1
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
under 18
N/A
N/A
N/A
28.6%
20.0%
27.1%
'N' (denominator)
under 18
N/A
N/A
N/A
14
15
48
Rate
18-20
N/A
N/A
N/A
30.6%
30.5%
23.9%
'N' (denominator)
18-20
N/A
N/A
N/A
121
128
306
Rate
21-24
N/A
N/A
N/A
22.3%
26.9%
27.2%
'N' (denominator)
21-24
N/A
N/A
N/A
121
104
206
Rate
25-29
N/A
N/A
N/A
28.9%
31.4%
29.8%
'N' (denominator)
25-29
N/A
N/A
N/A
97
70
121
Rate
30-39
N/A
N/A
N/A
18.1%
22.1%
25.9%
'N' (denominator)
30-39
N/A
N/A
N/A
171
145
205
Rate
40-49
N/A
N/A
N/A
27.2%
27.6%
23.3%
'N' (denominator)
40-49
N/A
N/A
N/A
81
87
159
Rate
50 or older
N/A
N/A
N/A
24.7%
22.1%
30.9%
'N' (denominator)
50 or older
N/A
N/A
N/A
73
86
139
Use Rate 2
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
under 18
N/A
N/A
N/A
50.0%
33.3%
38.5%
'N' (denominator)
under 18
N/A
N/A
N/A
4
3
13
Rate
18-20
N/A
N/A
N/A
27.0%
17.9%
26.0%
'N' (denominator)
18-20
N/A
N/A
N/A
37
39
73
Rate
21-24
N/A
N/A
N/A
25.9%
32.1%
25.0%
'N' (denominator)
21-24
N/A
N/A
N/A
27
28
56
Rate
25-29
N/A
N/A
N/A
25.0%
36.4%
36.1%
'N' (denominator)
25-29
N/A
N/A
N/A
28
22
36
Rate
30-39
N/A
N/A
N/A
41.9%
40.6%
35.8%
'N' (denominator)
30-39
N/A
N/A
N/A
31
32
53
Rate
40-49
N/A
N/A
N/A
9.1%
25.0%
16.2%
'N' (denominator)
40-49
N/A
N/A
N/A
22
24
37
Rate
50 or older
N/A
N/A
N/A
33.3%
31.6%
25.6%
'N' (denominator)
50 or older
N/A
N/A
N/A
18
19
43
Satisfaction Rate 3
Students
2017-18
2018-19
2019-20
2020-21
2021-22
2022-23
Rate
under 18
N/A
N/A
N/A
100.0%
100.0%
40.0%
'N' (denominator)
under 18
N/A
N/A
N/A
2
1
5
Rate
18-20
N/A
N/A
N/A
90.0%
71.4%
89.5%
'N' (denominator)
18-20
N/A
N/A
N/A
10
7
19
Rate
21-24
N/A
N/A
N/A
100.0%
55.6%
92.9%
'N' (denominator)
21-24
N/A
N/A
N/A
7
9
14
Rate
25-29
N/A
N/A
N/A
85.7%
100.0%
100.0%
'N' (denominator)
25-29
N/A
N/A
N/A
7
8
13
Rate
30-39
N/A
N/A
N/A
69.2%
84.6%
94.7%
'N' (denominator)
30-39
N/A
N/A
N/A
13
13
19
Rate
40-49
N/A
N/A
N/A
100.0%
100.0%
100.0%
'N' (denominator)
40-49
N/A
N/A
N/A
2
6
6
Rate
50 or older
N/A
N/A
N/A
100.0%
100.0%
90.9%
'N' (denominator)
50 or older
N/A
N/A
N/A
6
6
11
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