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Student Satisfaction with ARC Support Services Survey Response Data

The following longitudinal information is derived from the annual administration of ARC’s Student Satisfaction with ARC Support Services survey. Please see Definitions for a more thorough explanation of how these three rates are derived than what is provided in this page’s footnotes. Also, see Methodologies for an explanation of the survey process, as well as response and representation rates. For a comprehensive list of how services names shifted in recent years, please see Service Names.

WAC/Writing Center

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 66.2% 58.8% 54.9% 47.8% 58.4%
'N' (denominator) All 701 658 1224 857 847
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 51.5% 47.3% 43.3% 30.7% 23.6%
'N' (denominator) All 464 387 672 410 495
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate All 91.2% 91.3% 94.2% 91.3% 93.2%
'N' (denominator) All 239 183 291 126 117

1 Percent of all students aware of or recognizing the existence of a given support area at ARC.
2 Percent of those recognizing the existence of a given support area at ARC that used it at ARC.
3 Percent of those that used a given support area at ARC that were satisfied with the support received.

Disaggregations
Race Number of semesters at ARC Where students take most of their classes Gender Age Group

WAC/Writing Center - Disaggregated by Race

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 63.9% 60.7% 52.3% 50.0% 61.9%
'N' (denominator) Asian American / Asian 83 84 222 136 134
Rate Black / African American 81.3% 68.1% 61.2% 55.7% 63.6%
'N' (denominator) Black / African American 75 69 85 70 66
Rate Eastern European 71.4% 100.0% 75.0% 42.9% 62.5%
'N' (denominator) Eastern European 7 5 16 14 16
Rate Filipino 85.7% 45.5% 41.7% 33.3% 57.1%
'N' (denominator) Filipino 7 11 24 18 14
Rate Latino/a/x, Hispanic 66.4% 56.5% 58.3% 54.9% 57.0%
'N' (denominator) Latino/a/x, Hispanic 113 108 163 144 151
Rate Middle Eastern 85.7% 75.0% 63.1% 50.0% 60.7%
'N' (denominator) Middle Eastern 21 24 65 22 28
Rate Multi-Racial 59.5% 48.1% 57.5% 55.2% 72.5%
'N' (denominator) Multi-Racial 37 27 40 58 51
Rate Native American / Alaskan Native 57.1% 60.0% 50.0% 33.3% 50.0%
'N' (denominator) Native American / Alaskan Native 7 5 8 6 12
Rate Other Non-White 87.5% 37.5% 44.0% 26.7% 62.5%
'N' (denominator) Other Non-White 16 8 25 15 16
Rate Pacific Islander 44.4% 85.7% 84.6% 52.6% 69.2%
'N' (denominator) Pacific Islander 9 14 13 19 13
Rate White 63.1% 56.5% 56.5% 43.1% 53.1%
'N' (denominator) White 295 278 278 325 326
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 66.0% 43.1% 48.3% 30.9% 27.7%
'N' (denominator) Asian American / Asian 53 51 116 68 83
Rate Black / African American 67.2% 66.0% 48.1% 38.5% 33.3%
'N' (denominator) Black / African American 61 47 52 39 42
Rate Eastern European 80.0% 40.0% 33.3% 33.3% N/A
'N' (denominator) Eastern European 5 5 12 6 N/A
Rate Filipino 33.3% 40.0% 30.0% 50.0% 12.5%
'N' (denominator) Filipino 6 5 10 6 8
Rate Latino/a/x, Hispanic 54.7% 57.4% 47.4% 29.1% 27.9%
'N' (denominator) Latino/a/x, Hispanic 75 61 95 79 86
Rate Middle Eastern 61.1% 50.0% 48.8% 27.3% 41.2%
'N' (denominator) Middle Eastern 18 18 41 11 17
Rate Multi-Racial 45.5% 46.2% 39.1% 28.1% 29.7%
'N' (denominator) Multi-Racial 22 13 23 32 37
Rate Native American / Alaskan Native 75.0% 100.0% 50.0% 50.0% 33.3%
'N' (denominator) Native American / Alaskan Native 4 3 4 2 6
Rate Other Non-White 71.4% 100.0% 18.2% 25.0% 50.0%
'N' (denominator) Other Non-White 14 3 11 4 10
Rate Pacific Islander 0.0% 50.0% 63.6% 30.0% 22.2%
'N' (denominator) Pacific Islander 4 12 11 10 9
Rate White 41.4% 38.2% 38.2% 30.7% 14.5%
'N' (denominator) White 186 157 157 140 173
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Asian American / Asian 91.4% 100.0% 92.9% 90.5% 95.7%
'N' (denominator) Asian American / Asian 35 22 56 21 23
Rate Black / African American 87.8% 90.3% 100.0% 86.7% 100.0%
'N' (denominator) Black / African American 41 31 25 15 14
Rate Eastern European 100.0% 100.0% 100.0% 100.0% N/A
'N' (denominator) Eastern European 4 2 4 2 N/A
Rate Filipino 100.0% 100.0% 100.0% 100.0% 100.0%
'N' (denominator) Filipino 2 2 3 3 1
Rate Latino/a/x, Hispanic 90.2% 88.6% 95.6% 87.0% 100.0%
'N' (denominator) Latino/a/x, Hispanic 41 35 45 23 24
Rate Middle Eastern 100.0% 100.0% 90.0% 100.0% 57.1%
'N' (denominator) Middle Eastern 11 9 20 3 7
Rate Multi-Racial 80.0% 83.3% 100.0% 100.0% 100.0%
'N' (denominator) Multi-Racial 10 6 9 9 11
Rate Native American / Alaskan Native 33.3% 66.7% 100.0% 100.0% 100.0%
'N' (denominator) Native American / Alaskan Native 3 3 2 1 2
Rate Other Non-White 100.0% 100.0% 50.0% N/A 80.0%
'N' (denominator) Other Non-White 10 3 2 N/A 5
Rate Pacific Islander N/A 100.0% 100.0% 100.0% 100.0%
'N' (denominator) Pacific Islander 0 6 7 3 2
Rate White 94.8% 90.0% 90.0% 93.0% 88.0%
'N' (denominator) White 77 60 60 43 25

WAC/Writing Center - Disaggregated by Number of Semesters at ARC

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 45.6% 33.7% 34.2% 32.8% 51.4%
'N' (denominator) First semester at ARC 90 83 225 201 144
Rate Second semester at ARC 52.7% 47.8% 51.4% 46.0% 57.0%
'N' (denominator) Second semester at ARC 131 136 356 278 228
Rate 3 or 4 semesters at ARC 64.5% 53.1% 59.5% 55.6% 56.9%
'N' (denominator) 3 or 4 semesters at ARC 231 192 358 248 255
Rate 5 or more semesters at ARC 60.0% 66.7% 71.9% 60.7% 66.0%
'N' (denominator) 5 or more semesters at ARC 10 24 32 112 206
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 22.0% 10.7% 40.3% 21.2% 18.9%
'N' (denominator) First semester at ARC 41 28 77 66 74
Rate Second semester at ARC 47.8% 27.7% 30.6% 24.2% 21.5%
'N' (denominator) Second semester at ARC 69 65 183 128 130
Rate 3 or 4 semesters at ARC 49.7% 47.1% 46.5% 31.9% 19.3%
'N' (denominator) 3 or 4 semesters at ARC 149 102 213 138 145
Rate 5 or more semesters at ARC 66.7% 12.5% 17.4% 48.5% 33.1%
'N' (denominator) 5 or more semesters at ARC 6 16 23 68 136
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate First semester at ARC 88.9% 100.0% 96.8% 85.7% 92.9%
'N' (denominator) First semester at ARC 9 3 31 14 14
Rate Second semester at ARC 90.9% 88.9% 89.3% 90.3% 96.4%
'N' (denominator) Second semester at ARC 33 18 56 31 28
Rate 3 or 4 semesters at ARC 87.8% 93.8% 93.9% 93.2% 96.4%
'N' (denominator) 3 or 4 semesters at ARC 74 48 99 44 28
Rate 5 or more semesters at ARC 100.0% 100.0% 50.0% 93.9% 88.9%
'N' (denominator) 5 or more semesters at ARC 4 2 4 33 45

WAC/Writing Center - Disaggregated by where students take most of their classes

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 65.6% 58.7% 56.0% 48.2% 58.3%
'N' (denominator) ARC Main Campus 627 593 1063 764 775
Rate Natomas Center 74.1% 81.3% 62.9% 50.0% 54.5%
'N' (denominator) Natomas Center 27 16 35 24 22
Rate About the same at each 76.0% 57.1% 50.0% 57.7% 63.6%
'N' (denominator) About the same at each 25 21 60 26 33
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 51.8% 49.1% 42.2% 29.6% 22.1%
'N' (denominator) ARC Main Campus 411 348 595 368 452
Rate Natomas Center 70.0% 30.8% 63.6% 58.3% 58.3%
'N' (denominator) Natomas Center 20 13 22 12 12
Rate About the same at each 42.1% 41.7% 53.3% 46.7% 38.1%
'N' (denominator) About the same at each 19 12 30 15 21
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate ARC Main Campus 91.1% 90.6% 94.0% 92.7% 94.0%
'N' (denominator) ARC Main Campus 213 171 251 109 100
Rate Natomas Center 100.0% 100.0% 85.7% 85.7% 100.0%
'N' (denominator) Natomas Center 14 4 14 7 7
Rate About the same at each 87.5% 100.0% 100.0% 85.7% 75.0%
'N' (denominator) About the same at each 8 5 16 7 8

WAC/Writing Center - Disaggregated by Gender

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 68.7% 61.3% 58.9% 48.1% 57.9%
'N' (denominator) Female 460 434 737 536 534
Rate Male 63.4% 53.5% 47.2% 49.6% 58.8%
'N' (denominator) Male 186 170 356 234 238
Rate Non-binary / gender non-conforming 60.0% 66.7% 71.9% 50.0% 59.1%
'N' (denominator) Non-binary / gender non-conforming 10 24 32 30 22
Rate Prefer not to say 53.3% 46.7% 47.5% 35.9% 58.1%
'N' (denominator) Prefer not to say 45 30 99 39 31
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 54.1% 48.1% 47.0% 32.6% 21.4%
'N' (denominator) Female 316 266 434 258 309
Rate Male 46.6% 51.6% 39.3% 25.9% 27.1%
'N' (denominator) Male 118 91 168 116 140
Rate Non-binary / gender non-conforming 66.7% 12.5% 17.4% 33.3% 7.7%
'N' (denominator) Non-binary / gender non-conforming 6 16 23 15 13
Rate Prefer not to say 37.5% 42.9% 36.2% 35.7% 50.0%
'N' (denominator) Prefer not to say 24 14 47 14 18
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate Female 89.5% 92.2% 96.1% 94.0% 93.9%
'N' (denominator) Female 171 128 204 84 66
Rate Male 96.4% 91.5% 90.9% 83.3% 89.5%
'N' (denominator) Male 55 47 66 30 38
Rate Non-binary / gender non-conforming 100.0% 100.0% 50.0% 100.0% 100.0%
'N' (denominator) Non-binary / gender non-conforming 4 2 4 5 1
Rate Prefer not to say 88.9% 66.7% 94.1% 80.0% 100.0%
'N' (denominator) Prefer not to say 9 6 17 5 9

WAC/Writing Center - Disaggregated by Age Group

Recognition Rate 1 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 50.0% 53.3% 45.8% 40.0% 33.3%
'N' (denominator) under 18 14 15 48 5 3
Rate 18-20 66.1% 48.4% 48.7% 51.5% 58.4%
'N' (denominator) 18-20 121 128 306 264 221
Rate 21-24 67.8% 69.2% 56.3% 40.7% 63.2%
'N' (denominator) 21-24 121 104 206 123 125
Rate 25-29 74.2% 60.0% 57.9% 55.7% 54.2%
'N' (denominator) 25-29 97 70 121 70 83
Rate 30-39 63.7% 61.4% 59.5% 49.1% 56.7%
'N' (denominator) 30-39 171 145 205 171 180
Rate 40-49 69.1% 64.4% 56.6% 44.3% 59.5%
'N' (denominator) 40-49 81 87 159 106 121
Rate 50 or older 63.0% 54.7% 57.6% 45.4% 58.8%
'N' (denominator) 50 or older 73 86 139 97 97
Use Rate 2 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 57.1% 12.5% 59.1% 50.0% N/A
'N' (denominator) under 18 7 8 22 2 N/A
Rate 18-20 42.5% 29.0% 33.6% 24.3% 15.5%
'N' (denominator) 18-20 80 62 149 136 129
Rate 21-24 54.9% 58.3% 49.1% 28.0% 25.3%
'N' (denominator) 21-24 82 72 116 50 79
Rate 25-29 48.6% 52.4% 57.1% 30.8% 28.9%
'N' (denominator) 25-29 72 42 70 39 45
Rate 30-39 62.4% 52.8% 45.1% 38.1% 24.5%
'N' (denominator) 30-39 109 89 122 84 102
Rate 40-49 55.4% 46.4% 33.3% 40.4% 31.9%
'N' (denominator) 40-49 56 56 90 47 72
Rate 50 or older 37.0% 51.1% 48.8% 29.5% 24.6%
'N' (denominator) 50 or older 46 47 80 44 57
Satisfaction Rate 3 Students 2020-21 2021-22 2022-23 2023-24 2024-25
Rate under 18 100.0% 100.0% 92.3% 100.0% N/A
'N' (denominator) under 18 4 1 13 1 N/A
Rate 18-20 88.2% 88.9% 88.0% 97.0% 95.0%
'N' (denominator) 18-20 34 18 50 33 20
Rate 21-24 84.4% 90.5% 94.7% 71.4% 90.0%
'N' (denominator) 21-24 45 42 57 14 20
Rate 25-29 97.1% 90.9% 95.0% 91.7% 92.3%
'N' (denominator) 25-29 35 22 40 12 13
Rate 30-39 94.1% 93.6% 94.5% 84.4% 92.0%
'N' (denominator) 30-39 68 47 55 32 25
Rate 40-49 93.5% 88.5% 100.0% 100.0% 91.3%
'N' (denominator) 40-49 31 26 30 19 23
Rate 50 or older 94.1% 95.8% 94.9% 100.0% 100.0%
'N' (denominator) 50 or older 17 24 39 13 14
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